1. MICHAEL S. KERN
13318 East 42nd
Street
Tulsa, OK 74134 LinkedIn.com/in/MKern1
918-978-4256
mkern00@gmail.com
LINUX SYSTEM ADMINISTRATOR & TEAM LEAD
~ Driving productivity and profitability through efficiency in IT operations ~
Efficiency-minded and resourceful System and Network Administrator with demonstrated track record for developing
strategies that drive consistent availability, security, and ROI. Solid team leader with natural skill set for training and
developing junior IT support staff and coordinating associates to accomplish problem and incident management in
record time. Intuitive problem solver, leveraging top-down perspective to visualize and translate corporate/client
objectives into incremental processes, while identifying out-of-the-box solutions and establishing “best practice”
policies and procedures.
CORE COMPETENCIES
Operating Systems: Linux (Redhat/CentOS/Debian), Windows Server, Windows Desktop (XP, 7, 8), VMWare ESXi,
OpenVZ, Cisco CatOS, Cisco IOS, Apple MacOS, Apple iOS, Solaris
Software Apache, Bind, PHP, MySQL, Squid, Windows, Office, Footprint, whm/cPanel, Google Docs, and
various others
Hardware Supermicro, Dell, HP, Cisco Switches, Cisco Routers, Force 10 Switches, F5 BigIP Load Balancers
and various other hardware
♦Team Leadership ♦Staff Training/Development ♦Project Management ♦Client Communications
♦Bash Programming ♦System/Network Administration ♦Cluster Management ♦Account Management
♦IT Operations ♦Troubleshooting/Diagnosis ♦Root Cause Analysis ♦Enterprise Solutions
PROFESSIONAL EXPERIENCE
HEWLETT PACKARD Tulsa, Oklahoma
(The world’s largest technology company providing software, services, and IT infrastructure for small to enterprise organizations)
Service Delivery Consultant, Sabre Account 8/2013 to Present
Provide system administration and technical project management for one of HP’s largest and most critical clients, Sabre
Holdings, a global travel technology company serving multiple millions of users via four key business units (Sabre Airline
Solutions, Sabre Travel Network, Sabre Hospitality Solutions, and Travelocity). Support data center and network assets
encompassing more than 14,000 servers across 5 separate solution platforms, including SabreSonic Web (ecommerce
system), GetThere (travel reservation system), eHotels (search and reservation system), eServices (operational support tools),
and Merchant Travel Solutions (reservation and revenue management). Obtained and leverage ITIL V3 certification to plan,
deliver, and support both client and internal IT operations.
Staff Leadership & Client Management
♦ Serve as sole client liaison, remotely maintaining ownership of all change, problem, and incident management functions,
and meeting weekly with global contacts and IT staff to determine needs.
♦ Coordinate and direct up to 10 cross-functional matrix teams, including Unix, Linux, Windows, SQL, DNS, and
database engineering support staff. Lead as many as 10 associates in rapid identification/resolution of issues.
♦ Manage full lifecycle of resolution projects, determining scope of work and coordinating teams while maintaining
communication with key client contacts throughout all project phases from problem identification to execution of
resolution strategy and restoration.
♦ Consistently maintain high levels of client satisfaction.
♦ Perform daily “change call” as well as weekly Business Delivery Management “health calls” to assess environment,
manage service requests, and determine escalation points.
♦ Build comprehensive reports, detailing needs, incident and change records, and scheduling of open tasks.
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2. MICHAEL S. KERN PAGE TWO
Technical Leadership & Process Improvement
♦ Leverage equipment, technologies, and methodologies, including HP Blades, HP Rack Mount Servers, F5 Load
Balancers, Oracle Database Software, Red Hat Enterprise Linux, Solaris, Microsoft Office, Sharepoint, Digital Work
Flow, and ITIL practices.
♦ Rapidly respond to server outage calls, performing root cause analysis to diagnose and troubleshoot issues, determine
system-wide effects, and drive restoration in compliance with SLA agreements; evaluate, prioritize, and document all
issues, determining opportunities for development of long-term process improvement strategies for all clients.
♦ Identify activities across production and certification authority servers to mitigate and manage risk, increase security, and
recommend “best practices” to both client and HP staff, partnering with client contacts to develop redesign strategies.
♦ Rapidly resolved critical database issue causing duplicate credit card charges and passenger name records (PNRs), which
had continued for 5 hours without resolution. Led team members to identify root cause and refocus resolution strategy,
resolving issue in less than one hour.
LEVEL 3 COMMUNICATIONS Tulsa, Oklahoma
(International communications company, and one of the largest IP transit networks in North America and Europe)
Media NOC Repair Team Lead / Senior Media NOC Technician 5/2009 to 8/2013
Began as CDN Media NOC Technician, supporting content delivery/backend server and network infrastructure processing
TBs of data for three of the company’s largest clients, Netflix, Microsoft, and HBO GO. Delivered broadcast-quality content
distribution in 24/7 environment, managing all media operations hardware and control software. Received rapid promotions
to Team Lead and personally assessed, recruited, and managed team of technicians and engineers to deliver Tier 2 and Tier 3
support. Provided Tier 2 response to fault escalations from network alarms, delivering technical support throughout
resolution process until final repair and closing (or escalation to Tier 3 support).
Staff Leadership, Training & Development
♦ Oversaw daily work of 8 engineers and technicians, determining project priorities, delegating tasks, developing
production and staff schedules, and driving end-to-end project management to assure timely completion of work with
minimal network downtime.
♦ Evaluated employee performance and administered reviews, warnings, and recommendations for salary increases and
promotions. Trained staff in all areas of technical support, including proper network and switch management, Linux bash
scripting, server building and repair, and replacement of hardware.
♦ Supported career growth of two associates into management and business partner positions.
Technical Leadership & Project Management
♦ Managed network, developed and executed repair projects, reducing down servers from 15% to less than 2%. Traveled
nationally and globally to France, England, Amsterdam, and Germany, leading restore projects as primary technician.
♦ Performed builds, upgrades, and ongoing maintenance/repair of clusters encompassing 12 to 24 computers through LAN
with 16,000 nodes. Used Supermicro servers, Force10 switches, Linux CentOS, CDN technologies, and bash scripting.
♦ Led up to 10 projects occurring simultaneously, evaluating issues to increase efficiency and implement long-term
process improvement initiatives. Effectively managed server chassis environment and performed software upgrades,
patches, retrofits, and build-outs of operating system software and new clusters with multiple racks.
♦ Restored more than 1,000 offline machines within 90 minutes, preventing SLA penalties after loss of power and
overheating of generator resulting in shutdown of entire data center. Rapidly engaged team and executed strategy,
delegating tasks and dividing servers among all members for restoration.
♦ Designed and implemented first official standardized server build-out process from scratch, defining and documenting
required procedures and training all staff in process execution.
♦ Reduced cluster build-out process by 98% from approximately 56 hours to 1 hour by developing automation scripting
and writing code to build clusters (12 to 24 machines) more efficiently; supported company through growth from 3,000
to 16,000 machines on network.
♦ Developed automation scripts to facilitate mass software upgrades for all clusters (13,000 machines), reducing timing of
upgrade process from as many as 360 minutes to approximately 15 minutes per cluster.
♦ Used same code to roll out emergency patch for Netflix in one hour versus several weeks. Created all scripting for build
integration as key developer of entire dedicated Netflix network.
♦ Built automated response processes to manage major alerts, eliminating manual fix actions; reduced response and
resolution time by 100%, while simultaneously eliminating possibility for human error.

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MICHAEL S. KERN PAGE THREE
HEWLETT PACKARD Tulsa, Oklahoma
(The world’s largest technology company providing software, services, and IT infrastructure for small to enterprise organizations)
Technical Lead, Travelocity.com / Unix/Linux System Administrator 5/2005 to 5/2009
Began as Unix/Linux System Administrator and received promotion within 6 months to Technical Lead. Led all technology
initiatives for Travelocity.com, serving as key liaison and subject matter expert (SME) to client staff and leadership.
Maintained infrastructure for more than 2,000 supported systems, including cluster and server management, applications
support (Apache, Tomcat, JBoss, Vignette, and Smlcrs), documentation of building processes, problem and incident
management. Developed project requirements and managed schedule throughout project execution, assuring on-time
completion of all deliverables. Provided Tier 2 technical support and troubleshooting, assuring stability of operations
environment and supporting IT Operations team throughout all repair/fix initiatives.
♦ Managed daily administration and monitoring of 2,000 servers and systems, including Solaris, IRIX, and Red Hat Linux.
Designed and developed processes to drive efficiency and reduce downtime.
♦ Analyzed issues and determined appropriate course of escalation, personally addressing incidents impacting supported
systems. Developed and managed work/change requests and trouble tickets used by both internal and external teams.
♦ Managed Linux, Solaris, IRIX, Windows 2000, and 3000 machines as well as F5 Big-IP and Cisco LocalDirector load
balancing equipment.
♦ Led audit and evaluation of existing policies and procedures, implementing revisions where needed to assure “best
practices” and most efficient operations; documented steps in development of official Policy and Procedures Manual for
Midrange Operations Team.
♦ Developed shell scripts, streamlining “In Service & Out of Service, Applications Start & Stop Procedures, and
Monitoring” guide.
♦ Submitted, approved, and implemented change records within Tivoli Change Management System.
ADVANCED COMPOSITES GROUP, INC. Tulsa, Oklahoma
(Manufacturer of high-performance carbon and glass fiber-reinforced composite materials)
IT Manager 5/1999 to 4/2005
Led all IT operations, including purchasing, network design, maintenance and management of infrastructure. Assessed and
resolved bottlenecks to drive efficiency and ROI. Supported approximately 100 end users daily, rebuilding systems,
networks, and switches from scratch and delivering faster Internet speed for increased productivity. Developed and
monitored budget of up to $100,000, supporting and assisting controller in decision-making processes regarding technology
investments. Purchased, installed, and maintained infrastructure, including servers, workstations, networking equipment,
software, printers, routers, dedicated Internet lines, and phone systems.
♦ Installed and maintained software for workstations running Windows 98, ME, XP, and 2000 on server platforms,
including Windows NT4, 2000 and 2003 Advanced Servers, and Linux. Additional technologies include:
o Operating Systems: Windows 98, ME, 2000 Workstation, Advanced Server 2003, and Linux
o Networks: Cisco 2500/2600 series routers, 2950 series switches, Cisco IOS, 3com, Netgear, and Linksys hubs and
switches.
o Databases: Microsoft SQL 2000, MYSQL
o Applications: Microsoft Excel, Word, PowerPoint, Outlook, Outlook Express, Project, Visio, Internet Explorer, IIS,
Exchange 5.5 & 2000, Winproxy, Trend Micro Spam Filtering Gateway, and Linux Sendmail, Qmail, Apache (with
MYSQL/PHP), BIND, and Squid.
o Hardware: Toshiba, HP/Compaq and IBM Laptops, workstations and servers, 3com switches, Cisco switches and
routers, Netgear switches, hubs and print servers, HP DeskJet and LaserJet printers, and Canon copier, printers, and
scanners.
♦ Designed and setup LAN/WAN network, including 10/100/1000 Ethernet network with security, interface, and high-
speed dedicated Internet line. Custom built and installed clone servers and workstations.
♦ Developed intranet, ticketing, and computer inventory system. Managed data security at network and systems level.
Prior positions include System Analyst (ARINC, Inc.) and System Administrator (Total Resolutions).