Zai Kents is a virtual assistant who helps small business owners and entrepreneurs by handling administrative tasks like email management, social media, customer service, and organizing to-do lists. A testimonial from a client says the assistant rescued them from piles of undone paperwork by getting their paperwork and calendar organized. Zai has over 25 years of experience in administrative and customer service roles, and offers services like writing invoices, data entry, bookkeeping, editing documents, and more using software like Microsoft Office, QuickBooks, and Google Apps. Zai works with clients anywhere in the U.S. or internationally depending on communication methods.

1. Zai Kents, Virtual Assistant
Helping small business owners and busy entrepreneurs develop, organize, and manage
the development of their business and promote the companies brand! How you ask? By
handling all the small chores like email management, social media, customer service,
administrative tasks, and organizing and getting all the things done on your to-do-list!
Testimonial:
"Keeping up with every order and event planned, was time consuming, leaving little time
to get the paperwork done. Our virtual assistant rescued us from pile loads of undone
paperwork. The VA got our paperwork caught up and now handles our calendar so we
never miss an event. Don't know how we would have survived without her"
Core Competencies
 Business administrative expertise
 Offer outstanding administrative and project management skills
 Highly accomplished professional with diverse experience poised to transition to
virtual assistance for small business owners and individuals
 Strong coordination skills to work with management, cross-functional teams and
vendors/clients in the execution of daily tasks
 Posses well developed interpersonal skills
 Exceptionally well organized, efficient and disciplined
 Excel at multi-tasking and time management
 Tenacious problem solver, (computer issues and technical difficulties)
 Exceptional team leader with strong ability to generate and maintain records,
oversee projects, keep team on track and meet deadlines
 Versatile in a variety of computer operating systems and programs
 Excellent written and verbal communication skills
Professional Experience
Halloween Festive Event – Brooklyn, NY 2014
Event Coordinator
In 2014, I was contacted by Mr. Thompson for help with a Halloween event. I had to
locate and contract a caterer and decorators. I contacted old contacts and new
ones, and got many sponsors to attend this event. I made necessary calls to
facilities to set up the time for the decorator and caterer to set up. I managed the
calendar so events or schedules would not be forgotten.
Sunrise Catering – Newark, NJ 2015

2. Data Entry/Event coordinator
I handled data entry, expense journal entries, calendar and email management,
social media marketing, pricing and securing vendor contacts, and ordered supplies.
Baby Boy Baby Shower – Spotsylvania, VA 2015
Event Coordinator
I contacted and scheduled the DJ, caterer for event. Planned and organized the
decorations and menu. Contacted thru email invitees and obtained RSVP’s.
Researched for appropriate location of event.
Computer Proficiencies
 Data entry & processing
 Desktop publishing
 Computer tech support and issue resolution
 Word processing
 Email and calendar management
 Editing/proofreading
 Internet research
 Mailing list administration
 Social media
 Customer service support
Software
 Adobe Photoshop
 Adobe Acrobat
 Microsoft Excel
 Microsoft Outlook
 Microsoft Word
 Microsoft Access
 PowerPoint
 QuickBooks
 Quicken
 Lotus
Online Services
 GoTo Meeting
 Google Apps

3.  Constant Contact
 Word press
 PayPal
If you need a service that is not listed here, please contact me, I am able and willing
to learn anything and quickly.
Here are some of the tasks I can manage for you
 Write and send invoices
 Data entry in Excel
 Balance a monthly bank statement
 Edit and proofread documents, reports, blog posts, newsletters, articles and
more
 Check email and voicemail and follow up as needed
 Update web site content
 Update and manage calendar
 Research and book travel, hotel and meeting facilities
 Setup a newsletter
 Internet research for specific projects
 Online ship for supplies, and printed materials
 Troubleshoot computer issues
 Setup meetings
 Create business cards, letterhead, and envelopes
 Social media setup and maintain
 Web design
Please note: I’m not an expert web designer but I can create and maintain a website.
My background
I've worked in the corporate setting performing administrative assistant, and data entry
duties, and I've worked in retail providing excellent customer service, over 25 years.
My specialties are helping small business owners and busy entrepreneurs develop,
organize, and manage the development of their business and promote the companies
brand! How you ask? By handling all the small chores like email management, social
media, customer service, administrative tasks, and organizing and getting all the things
done on your to-do-list!
Service area
Anywhere in the U.S. and outside the U.S., depending on communication methods

4. Zai Kents 862-237-9910 Email me
Virtual Administrative Assistant and Customer Support for Small Business Owners in
the New Jersey, U.S. and Anywhere.