Zainab Kents has over 20 years of experience in various administrative roles. She has a Bachelor's degree in Business from the University of Phoenix and a Master's degree in Business Administration with a focus on Human Resources Management. Her experience includes administrative roles at Marc Jacobs, the State Corporation Commission of Virginia, and several other companies where she demonstrated strong organizational, communication, and problem-solving skills.

1. Zainab Kents
64 Norwood Street
Newark, NJ 07106
804-319-5523
QUALIFICATIONS
Twenty years business experience as an Administrative Assistant. Strengths include ability to work under
pressure, manage several projects simultaneously, and meet deadlines. Quick learner who takes initiative
and produces results. Skills and experience with the following:
• Microsoft Word 2010 • Microsoft PowerPoint 2010 • Microsoft Excel 2010 • Lotus Notes
• Internet/Microsoft Outlook • Scanner • Multi-line Phone System • Microsoft Access
• Blue Cherry
EXPERIENCE
Marc Jacobs, Carteret, NJ 2013 – 2015
Administrative Associate
Created, coordinated, and estimated repair costs and/or replacement of damaged merchandise for
customers as member of repair team.
• Prepared, compiled, monitored customer service repair order (SRO); created and administered pick
tickets for SRO, increasing department efficiency.
• Analyzed invoice/expense reports, and recording entries, with zero errors.
• Trained support staff to increase knowledge of company computer system.
• Addressed customer email and phone inquiries, by 95%.
• Enhanced processes, procedures, and controls, in the service repair department, with zero errors.
• Retrieved, verified, and defined orders accurately in preparation for prompt incoming and outgoing
shipping.
• Ordered and monitored distribution of incoming spare parts for quality control.
• Maintained food and beverage inventory needs (staying within department budget).
State Corporation Commission, Richmond, VA 2006 - 2013
Administrative Assistant
• Provided administrative support to information resources division, and specialist in media relations;
monitored the division’s appointments, and scheduled meetings, compiled and assembled news
information to be included in weekly report.
• Implemented and managed media databases for news releases, created and managed General
Assembly and media key contact list.
• Organized, reverted to paperless, and managed filing system and reference library.
• Ordered and monitored supplies management and inventory control; addressed substantial customer
email, and phone inquiries.
Contract Assignments 2005 – 2006
Administrative/Customer Service/Collections
• Implemented and monitored spreadsheet activity for import and export clients; assessed and
managed reports by analyzing invoice and expense reports.
• Investigated and responded to notifications from clients regarding order status.

2. • Organized and monitored company’s database input documentation system; instituted
communications by posting emails to export and import clients.
• Entered financial data and customer information into database; assessed and monitored customer
overdue accounts, and collected payments.
• Utilized complex accounting software to process customer billing; reviewed terms of sale, service, or
credit contract with customer.
• Conducted research to obtain current addresses on customers; addressed substantial customer
incoming calls; resolved customer troubleshooting problems.
Cambridge Securities, Inc. - New York, NY 2001 – 2002
Administrative Operations Manager
• Utilized company payroll system to maintain employee hours.
• Scheduled and assigned new and present officer schedules.
• Supervised and surveyed security officers on duty.
• Prepared, processed, and audited expense reports.
• Processed and managed reports on security officers; handled tenant maintenance requests.
• Implemented and managed relationships with key decision makers; addressed client and employee
phone and email inquiries.
Sky Advertising – New York, NY 1998 – 2001
Administrative Assistant
• Implemented and managed relationships with key decision-makers.
• Prepared, processed, and computed customer invoices; implemented and managed billing
advertising invoice for clients, and prepared invoices for viewing by client.
• Processed and monitored auditing of expense reports; utilized complex accounting software to
process client billing.
• Monitored and managed calendar management meetings for VP of finance; Assisted with recruiting
and interviewing potential employees.
• Oversaw and managed employee work schedule; organized filing system, and purchased supplies.
Veterans Administration Outpatient Clinic – Brooklyn, NY 1991 – 1998
Administrative Assistant/Office Manager
• Supervised volunteers to strengthen and extend social work programs; prepared, processed, and
managed auditing of expense reports.
• Provided administrative support for department staff; recorded, summarized, and addressed staff
minutes.
• Implemented, organized managed filing system; addressed patient, in person or phone inquiries.
• Ordered, organized, and managed office supplies and services procurement.
EDUCATION
University of Phoenix
Bachelor of Science in Business/E-Business
Masters of Business Administration/Human Resources Management