Amy Guerra-Smith has over 15 years of experience as an executive assistant providing administrative support to vice presidents and executive directors. She has a track record of successfully executing projects and events while staying within budget. Amy is proficient in Microsoft Office applications and can type 60 words per minute with 93% accuracy. She is currently an executive assistant at San Jose State University where her responsibilities include managing calendars, arranging travel, supervising projects, and assisting stakeholders.

1. Amy Guerra-Smith
112 S. Morrison Avenue, San Jose, CA 95126
Phone: (408) 761-4187│Email: amyguerrasmith@gmail.com
Qualification Summary
Accomplished executive assistant offering over 15 years’ of administrative experience reporting to a Vice President or other top
executive
Successful execution of large and small scale events and stayed within the designated budget
Sharp attention to details and organization
Consummate professional dedicated to making the lives of busy executives easier
Serve as an effective gatekeeper; prepare well-researched and accurate documents; manage busy calendars; and efficiently handle
daily office tasks
Proficient user of Microsoft Office (Word, Excel, PowerPoint, Outlook); type 60 wpm with 93% accuracy
Work History
Executive Assistant to the Executive Director/Associate Vice President for Campus Life │2008 – present│
Student Union, Inc. of San Jose State University, San Jose, CA
Provided administrative support with little supervision to the Executive Director/Associate Vice President for Campus Life as well as
to the 5 direct reports by:
Managed calendar for the Executive Director/Associate Vice President
Arranged travel as well as executed accurate expense reports
Managed and supervised special projects as assigned by the Executive Director/Associate Vice President
Answered and screened telephone calls and replied to email inquiries
Assisted walk-in customers and stakeholders
Assisted front office staff
Provided creative resolutions to concerns or issues
Provided supervisory coordination for the SJSU Annual Day of Service for 1500 SJSU Students, Staff, Faculty and community
members
Worked with several entities to create, plan, and execute a successful day of community service for the immediate area surrounding
the San Jose State University campus
Prepared and distributed meeting agendas and minutes in a timely manner
Prepared meeting materials for the Executive Director/Associate Vice President
Worked with catering and event personnel to execute successful small and large scale events and meetings
Developed and maintained relationships with stakeholders, vendors and clients
Executive Assistant to the Vice President │2002 – 2008 │
San Jose State University, Office of the Vice President for Student Affairs, San Jose, CA
Provided administrative support for the Vice President of Student Affairs as well as to the direct reports (10) of the Vice President by:
Managed the Vice President for Student Affairs’ calendar
Supplied the Vice President with all materials needed for various meetings
Kept the Vice President updated on office staff and needs
Executed special projects as assigned as well as handled confidential matters in discreet manner
Composed, edited and completed correspondence on behalf of the Vice President
Arranged all travel and executed successful and accurate expense reports
Coordinated and managed the division-wide meetings for the Student Affairs Division of 250 division employees as well as managed
other events sponsored by the Vice President for Student Affairs’ office
Answered and screened telephone calls, replied to email inquiries, and assisted walk-in customers

2. Provided creative resolutions for student concerns or issues
Managed and maintained the main file system for the Vice President and the Vice President’s Office
Collected, coordinated, and disseminated the weekly publication ‘Student Affairs This Week’ by email to Student Affairs Division
employees
Prepared and distributed meeting agendas and minutes
Tracked off campus/vacation calendars/schedules for the 25 Student Affairs department directors
Worked with catering and event personnel for execution of successful events including A/V set up
Formatted and forwarded weekly communications pertinent to the staff of the Division of Student Affairs
Developed and maintained working relationships
Executive Assistant to the Vice President for Sales and the Vice President for Marketing │ 2001 – 2001 │
Terayon, Santa Clara, CA
Supported the Vice President of Sales and the Vice President of Marketing as well as the sales and marketing organizations including
three directors and 25 sales and marketing team members
Arranged all domestic and international travel for the marketing team
Managed calendars and appointments for the Vice President of Sales and for the Vice President of Marketing
Supported the Marketing Communications Director, helped manage all product collateral and promotional materials inventory
Prepared accurate expense reports for the two vice presidents
Organized sales and marketing meetings for 50 or more people once a quarter
Arranged and coordinated materials for trade shows
Served as a liaison to vendors
Managed and resolved all outstanding and current accounting issues for Marketing and Sales departments
Arranged all customer and potential customer meetings for the Marketing and Sales departments
Executive Assistant & Human Resources Liaison │ 1997 – 2001 │
American Express Travel Business Services, Hewlett Packard Account, Los Altos, CA
Supported the manager of the Hewlett Packard/Agilent Technologies account for the Western Region as well as 16 management team
members and over 120 Hewlett Packard/Agilent Technologies dedicated travel agents
Responsible for all Human Resource functions including completing and submitting new hire paperwork, termination/separation
paperwork, attendance tracking, and file maintenance
Compiled, entered and submitted payroll for the 150 Hewlett Packard/Agilent Technologies account dedicated American Express
Travel Business Services employees
Implemented new and more efficient payroll processes and procedures
Organized regional biannual meetings which included all travel arrangements, as well as, organized monthly management staff
meetings
Prepared monthly staffing reports, overtime tracking reports, salary reports, and correspondence and communications to all employees
Prepared and disseminated weekly agent activity reports
Developed and maintained relationships with the employees, customers, and the vendors
Education & Certifications
In progress, B.S., Hospitality Management, San Jose State University, San Jose, CA
2005, Certificate, Train the Trainer, Moving Quality Service Beyond the Basics, Customer Service
2002, Certificate, Weddings & Special Event Planning, Lovegevity, Inc., Durham, NC
1997, Certificate, Travel & Tourism, Pacific Trade Academy, San Jose, CA
1990, Diploma, Presentation High School, San Jose, CA

3. References are available upon request.