Tonya Harris has over 9 years of experience in financial services and accounting. She currently works as a Customer Service Specialist at Duke Energy, where she handles billing inquiries and resolves customer issues. Previously, she held administrative and accounting roles at Williamson Financial, Wells Fargo, and Mecklenburg Health Department. Harris has a Bachelor's degree in Accounting from Strayer University and is proficient in Microsoft Office, Excel, and SAP.

1. TONYA S. HARRIS
(980)422-4547 (C) (980)236-7460 (H) -Harrisy0392@gmail.com
Summary
 Nine years of experience in the financial services industry with expertise in corporate
accounting and administration.
 Proven professional who is attentive to detail, able to meet deadlines and achieve consistent
results.
 Outstanding communication, organizational and strong team player skills
 Computer experience includes spreadsheets, Microsoft Word, Excel and SAP
 Three years of shipping and receiving
Education
Strayer University Charlotte, NC 2016
Bachelor of Science in Accounting
Experience
Duke Energy Charlotte, NC November 2014 to Present
Customer Service Specialist
 Responsible for handling billing inquiries, service orders, trouble calls both during and outside of
normal schedule, and any related matters from customers
 Handles customer inquiries in a professional manner to develop and promote the highest possible
degree of customer satisfaction, efficiency and cost effectiveness
 Exercise good decision making skills to match customer needs with solutions or offerings
 Analyzes accounts explaining electric and/or gas charges; effects of weather conditions and general
concepts in the pricing of gas and/or electric service
 Promotes and offers value-added products and services to customers as well as answering questions
related to those products and services
 Responds to 911 emergency calls (life threatening and non-life threatening) with a sense of urgency
and accurately documents information
 Document all customer contacts completely and accurately
Williamson Financial LLC Charlotte, NC January 2014 to October 2014
Administrative Assistant
 Developed sales staff by providing information on educational opportunities to improve agency
growth opportunities
 Prepared weekly and monthly reports and maintained electronic and hard copy filing system
 Scheduled and coordinated meetings, appointments and travel arrangements for Agent
 Handled daily operation tasks; assisted walk-in customers, responded to customer emails and
placed outbound phone calls for appointment or payment related issues
 Maintained office equipment and inventory of supplies; anticipating office supply needs and
expediting orders

2. Good works Temporary Staffing
Department of Social Services Charlotte, NC February 2013 to June 2013
Administrative Assistant /Data Entry (Temporary Position)
 Demonstrated High level data gathering from multiple sources, data entry, and excellent computer
skills, entered data and completed extensive budget item research
 Processed confidential information and transferred to an online systems without a privacy breach
Mecklenburg Health Department June 2013 to October 2013
Administrative Support Assistant ll (Temporary Position)
 Extended courtesy to each client and assures appropriate services was offered
 Maintained confidential information at all times
 Performed clerical functions in health department practice as needed, including answering phones,
filing, scheduling appointments
Wells Fargo and Company (Wachovia Corporation Merger 2010) November 2010 to August 2011
Store Accounting Specialist
 Reconciled over $150,000 retail banking stores accounts per day
 Identified difference and conducted adequate research to achieve resolution
 Demonstrated strengths in solving problems and making sound business decisions
Accounting Specialist I July 2006 to November 2010
 Executed project close-out files for Wachovia Real Estate properties
 Accounts Payable invoice processing of specialty, multiple-allocation, and electronic invoice type
 Account reconciliation of payment transactions, which includes researching, resolving, and clearing
moderately complex accounting entries, approximately 1.3 billion dollars per month
 Implemented procedures and policies to determine resolution
 Researched and analyzed electronic utility invoices on SAP system for Accounts Payable
 Prepared journal entries and verifies the accuracy of data for management before posting financial
transactions
 Tenant Improvement Monitoring, processed checks and wire request
Operation Associate ll May 2003 to June 2006
 Assisted equity staff and maintained an accurate control book on Registrar database
 Processed dividend notes while monitoring risks, and potential liability
 Completed and submitted month end out of balance reports to upper management and other
scheduled reports in a timely fashion
 Reconciled record date balance for dividend disbursements and proxy tabulation totaling about 60
thousand dollars monthly
Operation Associate l February 2002 to May 2003
 Filed and maintained a record of various supporting documents sent and received by the
organization for reconciliation purposes
 Processed Certificate of Deposit, ACH, checks and payables
 Assisted with keying batches on numeric computer system and blotter