Sara McQueen has over 10 years of experience in administrative assistance, customer service, and management. She is currently a Deputy Clerk for the Hamilton County Clerk of Courts, where she consults with 30+ parties daily on legal matters, provides administrative support, and processes payments accurately. Previously, she was a Shift Lead at Panera Bread, supervising staff and ensuring all duties were completed correctly. She also has experience as an Administrative Assistant and Customer Care Representative. Sara is skilled in Microsoft Office, Google products, and the Windows operating system. She is involved in her community through her church and organizations like the American Cancer Society.

1. Experience
Sara McQueen
7250 Jamerine Ct. Cincinnati, Ohio | (513) 476-7846 | slmcqueen89@gmail.com
Objective
Highly organized, detail-oriented, and customer-driven professional with experience in administrative assistance, customer
care, and management.
Hamilton County Clerk of Courts- Cincinnati, Ohio
Deputy Clerk
02/2012-Present
• Consult and advise 30+ parties daily on criminal and civil claims processing
• Present insights on important asset recovery on garnishments
• Provide administrative assistance and support to business operations of department
• Professionally answer a multitude of phone calls, provide detailed information and appropriately direct callers
• Accurately process customer payout including cash, check and credit card transactions – maintain and balance a cash
drawer
• Process accounts receivable payments, apply payments to client’s accounts
• Facilitate accuracy, placement and quality of data entry and processing on time sensitive case work
• Effectively analyze, review and explain court results with parties
• Release liens on property and taxes
• Process and advise parties on passport applications
Panera Bread – Cincinnati, Ohio
Shift/Culinary Lead,
10/2010-02/2012
• Supervised other staff for following protocols regarding food rotation and cleaning food stations
• Lead each shift by delegating duties, assigning tasks, and following up with all team members
• Interacted with all customers in a friendly manner
• Resolved customer complaints
• Wrote weekly staff schedules for shift
• Ensured all close-down duties were completed including mopping cleaning and disinfection of food preparation surfaces
• Performed money counts with cashiers of drawers and addressed discrepancies
• Manage daily customer checkout including cash and credit card transactions, maintaining a balanced cash drawer
• Entrusted to accurately open and close the restaurant
Gutter Guard – Knoxville, Tennessee
Administrative Assistant,
05/2010-02/2012
• Organize and provide documents, reports and information to department and external clients in an useful and well-organized
manner
• Schedule travel, coordinate with travel agency to obtain the best possible trip and prepare travel expense reports accordingly
• Plan meetings and conference calls and arrange and manage meetings
• Handle and screen telephone calls, routine mail and reallocate as required
• Process client orders, invoices and payments
• Responsible for overall appearance and operation of the office including cleaning, displays, and stock areas
• Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis
• Filed and recorded corporate documentation, electronic files, inventories and reports
Macy’s Credit Customer Service Center-Cincinnati, Ohio
Customer Care Representative,
01/2009-05/2012
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint
• Recorded customer feedback and analyzed their responses to develop measureable advertising programs
City Involvement/Leadership
Monfort Heights United Methodist Church- Cincinnati, Ohio
Youth Counselor,
• Plan and oversee all Youth Church involvement events
• Direct interaction and discussion with young adults within the Church and community

2. • Responsible for safety of all new members and current members during events
• Sunday School Teacher
American Cancer Society- Cincinnati, Ohio
Relay for Life member/ team leader
United Way- Cincinnati
Volunteer
Skills
• Master at Microsoft Access, Excel, PowerPoint, Outlook and Word
• Google Calendar, Google Docs
• Master at Windows Operating System