Heather Stream is seeking an administrative assistant/manager position where she can utilize her organizational, planning, and 14 years of customer service skills. She has a background in business administration and history from Southeast Community College and over 20 years of experience in customer service, office management, records management, and executive support for both government and private sector organizations. Her experience includes administrative assistance, budget analysis, event planning, training, and supervision.

1. Heather Leigh Stream
518 North 26th Street, Apt 2
Lincoln, NE 68503
Phone: (402) 217-4016
Email: Ladyghosthunter@gmail.com
Objectives:
To work for a progressive organization in a highly motivating and challenging
environment that provides the best opportunities to grow and utilize my
potential to the fullest to achieve the organization’s goal while achieving my
personal goals.
Summary:
Seeking a position of Administrative Assistant/Manager where I can utilize my
well-honed organizational, planning skills, and 14 years in an environment
conducive to mutual growth and development
Education:
Sout heast CommunityCollege, Lincoln Campus
January 2015 t o current
Graduat e: 2017
Business Administration and Hist ory(Double Major)
Work History:
State of Nebraska SOS Temporary Program
April 2015
Temporary work with the Department of Health and Human Services

2. Worked under t he Child Care Services Division compiling faxes with confidential
information for daycare cent ers, faxing, inputting data and organizing files
Adecco Temporary Staffing Agency
January-February 2015
Temporary work with Molex
Worked in product ion of making elect ronic product s for t ractors and cars
Celebrity Staffing Temporary Staffing Agency
September-November 2014
Temporary work with Nelnet and Southeast College Bookstore
Nelnet-Worked with input of st udent loans on comput er
Bookstore-Assist ed st udents in findingtheir books for t he quart er, helping restock
shelves with books and ot her st udent needs
State of Nebraska-Department of Natural Resources
November 2011-August 2014
Developed and modified manual elect ronic operat ion and record keeping
syst ems, greet ing clients and answering multi-line phones det ermining the nature
of t he caller’s request and refer t hem to the proper agency, reviewed copy and
elect ronic mail, transcribing minutes from professional meetings regarding the
Platte River including assembling documents for board members, arranged
various meet ings, conferences and t ravel plans for immediate supervisors, t yped
up and reviewed document s for ot her divisions as needed
Securitas Security Services, Inc.
July 2010-September 2011
Biogen IDEC, Inc.-Handled mult i-faceted securit yt asks such as monitoring
internal and ext ernal cameras for t he client, monitor and report any adverse
incubat or/freezer alarms t hrough t he Biogen IDEC TIPS/DAS alarm syst em,
checking of guest s t o facility, censored and expedit ed all calls t hrough t he CAS
switchboard to different employees t hroughout all Biogen locat ions, support ed
t he Account Manager in development of accessing DARs efficiently
City of Raleigh, North Carolina
September 2005-July 2010
Responsible for assist ing the ent ire department with meeting scheduling, Law
and Public Safet y. Budget and Economic Development agenda packet s for t he

3. Cit yCouncil, scheduling and agenda preparat ion for Administrative st aff
meet ings, assisting budget analyst with financial deposits and record keeping
for t he NC Local Government Budget Association Treasure dut ies, development
of writing and implementing the Oracle Account ing Instructions and
Sust ainabilityAdvisory Committee research, attended Cityof Raleigh
const ruct ion pre-bid meet ings for t he Minorityand Women Owned Business
Program (MWBE) for management to explain program requirements for City
project s, payment of all bills and assist ed with mail, preparation and assist ance
with the yearly MWBE by gat hering quot es, ordering brochures, advert isements,
general set -up and scheduling meet ings with staff for updat es, frontline desk
and cust omer service t o vendors for t he MWBE program for cert ification with the
Cit yfor subcont ract ing licensure under t he Access Ent erprise dat abase
including updat es, cert ifications and re-cert ifications
Training:
• All MS Office training for Professional Staff
• Electronic Presentations for Business Professionals
• Keyboarding and Document Formatting
• Communication Skills for Excellent Customer Service
• Professional Office Procedures
• Records Retention Management
• Proofreading and writing for Professional business
• General Management of employees including training, cash
handling and product knowledge
• Over 15 years of call center experience
Skills:
Records Management, Database Administration, Financial Administration,
Spreadsheets/reports, Event Management, Calendaring, Graphic Arts-Brochure
Design, Front Desk Reception, Executive Support, Travel Coordination,
Instruction, writing reports and budget analysis, Use of multi-lined phones,
Commission agendas and minutes, Budget implementation and analysis,
research on different topics, Human Resources accounting and implementation,
General Management duties such as training and supervision of different
employees. Procurement, legal history and file management, records retention
and mail

4. Computer Skills:
All Microsoft applications , Internet, Wiki Sites, SkyCloud, Adobe Writer and
Acrobat , MS Publisher, Peoplesoft Soft ware, Corel Word Perfect /Quattro Pro,
Adobe Phot oshop, Int ernet, IWIP (program developed by St ate of Nebraska),
Adobe Illustrator and Phot oshop (graphic design work), Call Cent er input
soft ware
Areas of Expertise:
• St ore/office management with budget implementation/savings and
t raining
• Over 20 plus years in cust omer service, front line and internal
• Professional office and public assist ance with various needs/issues with
public ent ities
• Knowledge of different government regulations, policies and
procedures
• Securit y t raining with knowledge of securit y camera equipment ,
emergency response and comput er related software
• Knowledge of Microsoft Office programs, office equipment, hardware
and printer installation, Adobe Writer, Peoplesoft and Oracle
• Experience in budget implementation, payments of invoices,
requisit ions, contract maintenance, purchase orders and scheduling
t ravel/employee reimbursement s
• Research and development for report s, staff meetings and council
t opics
• Preparat ion of agendas, minut es and Commission items for many
government entities including Council agendas for various ent ities
• Written report s and performed research on various t opics ranging from
sust ainabilityt o real est ate to Council information
• Prepared and written instructions regarding different programs
including Oracle budget analysis, inst ructions on different computer
program input and reading/underst anding budget account ing lines
• Preparat ion for expos, scheduling meet ings via Out look and Lot us
• Writing correspondence t o various st aff, developed Powerpoint
present ations, scheduled meet ings via comput ers for webinars and use
of Wikipedia for development for Sust ainabilityproject for t he Cityof
Raleigh
• Use of t he Internet and multi-lined call syst em including VOIP syst ems
(written instructions on how t o use VOIP syst ems for t he Cityof Raleigh
after change over from older syst em)
• Trained and knowledgeable in records management for different
employment entities

5. • Ordering of office supplies, ordering of office furniture when needed
• Over 14 years of various government experience in handling City
Council, Mayors and Assist ant Cityofficials