This document is a resume for Sharita L. Bourgeois-Clark seeking an administrative assistant or customer service representative position. She has over 10 years of work experience in various administrative roles, including program coordinator, diagnostic imaging assistant, insurance verification representative, and administrative office assistant. She is proficient in Microsoft Office and has strong communication, organizational, and people skills.

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( 8 3 2 ) 4 8 3 - 3 5 0 0 • S H A R I T A _ B O U R G E O I S @ Y A H O O . C O M
S H A R I T A L . B O U R G E O I S - C L A R K
SUMMARY
A professional administrative assistant and customer service representative with over
10 years of work experience. I am outgoing, courteous, and hard working with superior
people skills. I am a team player and willing to learn. As an employer of chance, I am
seeking an ambitious and enthusiastic opportunity. A position that allows me to be on a
more personal level with individuals. I would bring determination, skills, and experience to a
stable growth-oriented organization that supports team-structured development and
recognizes individual contributions.
EDUCATION:
Bachelors of Science: 12/2009
University of Houston
EXPERIENCE:
University of Houston
Program Manager/Coordinator Dec. 2014 - Present
• Coordinate the preparation of data reports, analyzing data, and identifying potential
issues, then provide a possible solution for the administrative staff
• Responsible for creation and making a revision of systems and procedures by
analyzing operation practices; Maintain the filling systems
• Time approver for student employees; hiring and termination of student employees
• Maintaining professional and technical knowledge (i.e.: attending educational
workshops; TIMS & United Way)
• Backup person for daily deposits/ creating journal entries, spreadsheets, & cash
deposit summary form
• Run payroll verification & TRAM reports every month, compare reports to verify
amounts are equal
• Maintain VA client files & file claims pertaining to those files through the TIMS
system
• Receive payments for department and create invoices
• Create stationary (business cards, brochures, & flyers) for the department, staff, &
faculty
• Liaison between staff, clinical educators, and Graduate Students
• Create job descriptions and policies and procedures
MD Anderson Cancer Center
Diagnostic Imaging Assistant May 2008 – Nov. 2014
• Greets and orients the patients; advises patients and family members of available
services; Answers multiple phone lines, (Data Entry) Enters data into specified
information systems and works with designated computer applications

2. • Assists the public with general questions and information; Manages materials by
removing equipment and supplies from patient exam rooms and cleans equipment
according to manufacturer specifications
• Transports and receives patients and assists with patient related tasks, develops
working relationships with hospital employees
• Communicates pertinent information regarding appointments, schedules, and
necessary preparation to patients, family members, and other patient care areas
whether in person, or by phone effectively
• Work closely with management to coordinate a more efficient patient flow within the
clinic
Alfa Care Medical Corporation
Insurance Verification Rep / Senior Billing Specialist Feb.2003 – May 2008
• Audits on services provided, database management (access), Data Entry (10 key)
Alpha Numeric
• Entered medical charges and completed registration on IDX system, Data Migration
• Responsible for coding daily charges, collected and verified demographic and
insurance data
• Explained payments, referred expectations to applicable patient; track, document,
and maintain files properly
• Answered high volume of incoming calls, assisted with verification for Insurance,
• Assisted with patient volume statistics report, and assisted staff with other clerical
duties
Office of Inspector General Office of Investigations
Admin Office Assistant Aug. 2001 – Feb. 2003
• Data Entry, Screened incoming calls, updated Data in excel spreadsheets,
• Distributed incoming mail and outgoing mail
• Assisted with preparing, maintaining, and updating investigative case and
administrative files; office reference library; assembling and copying of investigative
reports
• Prepared training documentation, forms for office personnel
• Assist with office supplies and equipment inventory
• Handle travel arrangements and request for office staff
SKILLS
Knowledge of MS Office (Word, Excel, Outlook, Power Point, Access) Proficient in Microsoft
Office 2007/2010, Windows 95, 98, XP, Word 03/07. Lotus Notes Database, Computer skills
include typing minimum 40 WPM, Data Entry, 10 key by touch, TIMS, and TRAM. Document
scanning, answering multiple phone lines Inter-Tel telephone system
REFERENCES
May be furnished upon request