1. Michaela Panganiban
900 Rizal Blvd. (Brgy. Labas) City of Sta. Rosa Laguna
Philippines 4026
Contact No. (0919) 5701174 / (049)544-2682
Email Add: khailami@yahoo.com
Career Objective:
A challenging position as a Computer Engineer and the possibility of career
advancement.
Work Experience:
DesktopTechnical Support Engineer (Project-based)
May 12, 2014 – Present
SunPower Manufacturing Philippines
Outsource Company by: Action Labs IT Services Phils. Corp.
 Will primarily be responsible for providing Desktop and Client
Services support for the Asia Pacific Regional offices based in Biñan Laguna, Sto.
Tomas Batangas,and Malaysia. And also in China and Europe Support.
 Responsible for all Client Services Site Operations including;
scheduling,project planning and execution, resource management, and metrics
and reporting.
 Close collaboration is expected with peer Leads and Managers
(especially with Global Help Desk).
 Reports to the DTS site Lead or DTS Manager.
 Operates in a 24/7, shifting multi-tiered environment.
 Provides periodic weekends and after hour support as required.
 Responsible for reporting performance metrics and othermeasurement
methodologies in support ofperformance of duties to the DTS Lead.
 Responsible for ticket management of both team and personal tickets
assigned through the Global ticket System
 Responsible for ensuring supported taskare resolved and completed
consistent with SLA’s.
 Other duties and tasks as required or assigned.
 Provide assistance and support forqueries and issues and resolve
problems to the end user’s satisfaction.
 Barcode Printer, Network Printer and Stand Alone Printer Installation
and troubleshooting
 Handling Support through phone,Remote, email, walk-in and self-
service process
 Monitoring the problems of computers, printer and other related IT
Peripherals issue through ticketing(service-now), email and phone from GHD
 Laptop and Desktop preventive maintenance quarterly
 Checking of conference room (Videocon, projector (lamp hours)
 Knowledge in VPN connectivity,WebEx meeting, office 2013 (365),
Windows 7, Cisco VoIP Phone, Virus Malware Removal, SCCM, encryption,
decryption
 Support Manufacturing Applications, Barcode Printer, Scanner and
other IT Peripherals (This includes installation and troubleshooting)
 Migration from Windows XP to Windows 7
Tertiary Bachelor of Science in
Computer Engineering
1997 – 2002
AMA Computer College
Biñan, Laguna
I have highly developed technical skills,
communication skills and analytical skills.
I have more than 8 years’ experience in
working in IT field. I have extensive
knowledge in computer systems and
various quality processes. I am adaptive
person in new work environment. I am able
to work with multiple tasks. Self-
Discipline and high responsibility is my
principal.
Operating System: Windows XP, Windows
7 and Windows 8
Knowledge in encryption/decryption
Basic knowledge in Visual Basic 6, and
Power Builder 9
Capable of using MS SQL 2000, 2005,
2012
Knowledgeable in PC troubleshooting,
Barcode Printer, Network Printer, Network
Knowledge in VPN connectivity, WebEx
meeting, office 2013 (365), Windows 7,
Cisco VoIP Phone, Virus Malware
Removal, SCCM
Computer Networking Careerand
Training Center
PC Hardware and Software Assembly,
Troubleshooting andrepair
2nd
flr. Doña Amparo Building España
Sampaloc, Manila
Computer Networking Careerand
Training Center
Visual Basic6.0 Programming
2nd
flr. Doña Amparo Building España
Sampaloc, Manila
Course 2273 Managing and maintaining
a Microsoft Windows Server 2003
Environment
DB Wizards
28F 88 CorporateCenter, Sedeno, cor.
Valero Sts., Salcedo Village, MakatiCity
CISCO1 Networking Academy Program
August 29, 2001
AMA Computer College
Biñan, Laguna
CISCO2 Networking Academy Program
December 2001
AMA Computer College
Biñan, Laguna
Educational Background
Trainings and Seminar
Summary Skills
Technical Skills

2. System Analyst (Project-based)
May 13, 2013 – August 2013
Information Professional Inc.
 Preparing detailed specifications for programs, procedures, and all other implementation requirements
 Also responsible for reviewing the work of programmers assigned in a project
 Analyze what will use to link the two database (for programmer)
 Step by Step procedure of the new application
 Mapping of the fieldnames to link the two database (SQL 2005 and SQL 2012)
MIS Supervisor
March 12, 2012 – August 22, 2012
NIDEC Precision Philippines Corporation
119 East Main Ave. SEPZ Laguna Technopark, Binan, Laguna
BASIC FUNCTION
Responsible for project management, system analysis, design, implementation and maintenance of MIS equipment.
Supervision of subordinates to meet specific work schedules and objectives. In-charge of the MIS daily activities and its
operations based on the IT Process Control Manual.
 Analyzes designs and implements information systems and works closely with end users to identify critical requirements
and meet their data processing and information needs. The Department Head in planning for the improvement of network
and Communications system.
 Enhances existing systems by modifying programs to meet changing information processing needs.
 Develop, design, implementation and maintenance of Nidec Precision’s intranet site.
 Responsible for implementing, administration, and troubleshooting Information Systems that incorporate Microsoft
Windows 2000, Microsoft Windows 2003, MS SQL 2000 server, MYSQL, MOVEX and HRIS. Understanding of
SPC, DCC and ERP systems.
 Maintains and monitors effectiveness of company systems, software and information systems hardware equipment.
 Plans, organizes and control manpower and equipment allocation.
 Render technical expertise to subordinates and other departments.
 Supervises implementation of the system.
 Prepares and submits required reports.
 Monitors, reviews result and performance and initiates corrective action on any deviation.
 Work in accordance with the safety practices established by the company.
(LAGUNA ELECTRONICS, INC.)
IT Specialist
May 11, 2009 – Dec. 2, 2011
Tsukiden Electronics Philippines Inc.
Laguna Technopark Biñan, Laguna
 Assist The Department Head in planning for the improvement of network and Communications system.
 Administers and maintains the database systemof the company. This includes all in-house application software. Perform
regular database backup and database restoration if required.
 Maintains the Email Systemof the company as prescribed. This includes the email users,their addresses and
accessibility rights. The installation and regular maintenance of an Email backup systemshould likewise be under his
supervision.
 Maintains the Internet connection,company’s intranet and website regularly. Also, this includes the security from being
hacked.
 Creates auto and manual backup systems for critical data as prescribed by the respective Department Heads and
Managing Director. Said backup systemshould be regularly performed as scheduled.
 Analyzes the recorded repairs, reported virus attacks, breakdowns and user feedbacks monthly, and other abnormalities.
He then presents a recommended plan action to the Department Head.
 Conducts monthly inventory of Computers, its peripherals, spare parts and other consumables.Submits the inventory
result and requests for replenishment to the immediate superior for review and approval.
 Maintains and ensures that all users’passwords,client and relevant Internet securities do not “leak” to unauthorized
personnel. Also,this includes security for secured files and servers.
 Follows implements and maintains Quality, Environmental, Health and Safety Management Policies and Procedures of
the company. Ensures housekeeping within area of responsibility.
 Creates, maintains and improves computer programs as assigned by superior.

3.  Analyzes the error of the programs and database.
 Manage the Network Printers, Scanners & peripherals, etc.
 Knowledge in SQL 2000
 Maintain Microsoft Operating Systems, MS Office 2000 / XP / Vista / Windows 7 installation and operating.
 Microsoft Office Support 2003, 2007, 2010.
 Manage and troubleshoot the Network Printers, Scanners & peripherals, etc.
 In charge of the Software patches and backups including Database backups and folder backups in network.
 Administers Microsoft Windows Server 2000, 2003
 Provide network, pc and server troubleshooting
 Maintenance and troubleshooting ofFirewall, Servers, User’s Desktop/PC, Switches and Routers
 Data recovery of PC systems and Users Network folder/Data
 Technical troubleshooting,fault solution, and installation Standard software (Microsoft Office), WINDOWS
2000/XP/7/Vista and applications, as well as in-house developed applications
 Support Intranet, Intranet Database (SQL 2000), Tsukiden’s website
 Responsible for IT Budget, daily reports and attendance monitoring of my subordinates.
 To manage the IT function on a day-to-day operational basis.
Programmer
March 12, 2007 – May 10, 2009 – promoted as an IT Specialist
Tsukiden Electronics Phils. Inc.
Laguna Technopark Biñan, Laguna
 Creates maintains and improves computer programs as assigned by superior.
 Conducts systems analysis in coordination with the department head on its Authorized personnel.
 Installs the program to the user’s PC’s and trains users on the program.
 Follows and maintains the Quality Management, Environmental Management
 And Safety policies and procedures of the company. Ensures proper housekeeping within area of responsibility.
 Assists the IS Development Engineer in the creation, maintenance, and improvement of the programs being used by
company.
Technical Support
August 8, 2005 – March 31, 2006
PanasonicMobile Communications Corporation of the Philippines
102 Laguna Boulevard
Laguna Technopark
Sta. Rosa Laguna Philippines
 Monitoring PABX (Communication).
 Reprogram of PABX line (basic only)
 Technical Troubleshoot a computer / network / telephone / printer / laptop.
 Eliminating virus that makes the network and other computers unstable.
 Assemble computers.
 Cabling for LAN and telephone connections.
 Setup connection for LAN/ LAN setup
 Microsoft Office Support
 Update and maintain the IP Networking Principles, Hubs, Switches, etc
 In charge in maintenance of computers (users computer)
 Manage the Network Printers, Scanners & peripherals, etc.
 Monitoring each computer if it has a virus
Computer Teacher/Technician
ChildFormation Center
September 6, 2004 – April 7, 2005
Sta. Rosa Laguna
 To be able to teach the children about computer.
 To explores the world of the students about the computer.
 To differentiates the different purpose of the computer and some other programs.
 Type some programs and invitation regarding the schoolactivities.
 Troubleshoot a computer/printer.
CharacterReference is available upon request