1. RAM MANI
Mobile: +91- 9935475444 ~ E-mail: rammani.cs@gmail.com
Seeking senior level assignments in server management, Networking Operations and
Technical Support with an organisation of repute
CAREER OVERVIEW
 Technically Sophisticated Professional with over 7+ years experience in server Engineering,
Networking, Technical Support / Troubleshooting & Client Servicing.
 Presently associated with HCL Infotech Limited, Lucknow as Sr. Customer Engineer.
 Installation update and providing support of linux server, LVM, Apache web Server, mail,
ftp ,dhcp, LDAP, NX, Teamcentre, ERP, GroupWise .
 Adept in analyzing information system needs, evaluating end-user requirements, custom designing
solutions, troubleshooting for complex information systems management.
 A technocrat with exposure in managing projects on installation, maintenance, IT infrastructure
development and technical support.
 Acting as an escalation gate to resolve critical issues of the team members.
 Team-based management style and excellent interpersonal and communication skills.
SKILL SET
Technical:
Operating System: Windows (2000, 2003, 2008) Server, Red hat enterprise Linux 5, 6
Networking Products: Installation and configuration LAN’s term, switches, hubs, Installation
and administration of LAN Workplace, Microsoft TCP/IP,
Hardware Systems: Installation and Support of different type of Intel based servers (Net
servers), HP workstations, Raid Controllers, ACER Server, Intel based HP
servers Blade server of IBM, HP AND HCL
Peripherals: Installation and Support of Plotter, High speed Printers, Line Printers,
Network Printers, network print servers, Scanners, Modems, Terminal
Servers, Hubs, Switches, Tape drives, Multi-Media, Hot Swap Disk Array,
Raid Controllers .
Software & Packages: Installation of ERP, Teamcenter, GroupWise, oracle & SQL server and
desktops.
Server, Installation and configuration of DHCP Server, DNS Server,
Antivirus Server.
ORGANISATIONAL SCAN
Since Nov’ 07: HCL Infosystems Limited, Lucknow as Customer Engineer
Key Deliverables:
Project Management
 Ensuring application of & compliance with the company’s policies in admzinistration of IT
Infrastructure / Facilities after review of new hardware and accessories.
 Providing a common terminology leading to better communication and understanding of what needs
to be done, narrowing the gap between management and IT personnel that is based on international
standards.
 Assessing IT requirements of the organisation in terms of software, hardware and other peripherals /
products.
 Attending day-to-day server hardware breakdowns; managing preventive maintenance of the high
end server by ensuring that hardware equipment functions smoothly as well as control movement of
server equipment.
Networking Operations
 Handling the network infrastructure LAN/WAN, migration & configuration of network client
workstations.

2.  Assisting in the design & implementation of the network and troubleshooting of LAN connectivity
issues, software and hardware; tracking problem, remediation scheduling and coordination.
System Engineering
 Designing backup strategy, ensuring scheduled / unscheduled backups as per the backup plan.
 Responsible for user management/ server maintainers.
 Installing and configuring high end Server Operating Systems, & Hardware, etc.
 Managing disk space, user profile creation and user rights management.
 Managing the overall administration of LAN & WAN system involving design of network layouts,
configuration and maintenance of web / servers, databases, network services and peripherals
including routers/switches.
 Assessing organisational requirements for security & implementing security software systems against
various attacks; executing backup strategy, ensuring scheduled / unscheduled backups.
Technical Support/Troubleshooting
 Installing & configuring sever hardware and storage devices.
 Assigning user nodes to various devices installed and networked, handling allocation and protection
of user rights, as per company’s policies.
 Extending high-end technical support on various servers and ensuring high customer satisfaction.
 Managing customer service operations for rendering and achieving quality services.
 Providing value added customer services by attending to customer queries and issues.
Notable Attainment:
 Appreciated for giving best support in technical field & solving most challenging problems.
 Active member of the Technical Support Group, which assists other Engineers in resolving crucial &
complicated problems.
 Complete important project regarding State government IT infrastructure.
ACCDEMIC CREDENTIALS
Technical Qualification
Completed Three Years Diploma in Computer Science & engineering Feroz Gandhi
Polytechnic Raebrely (Affiliated to U.P. Technical Board, Lucknow and recognized by
AICTE) with aggregate 75%.
Educational Qualification
Graduate with Science C.S.J.M University Kanpur.
PERSONAL DOSSIER
Your detail
REFER ANNEXTURE FOR PROJECT DETAILS
ANNEXURE
Project Overview:
Client: Defence Data Centre Meerut.
Role: Data centre operation engineer
Synopsis: The project aimed at installing, configuring and managing Linux server, LVM, Sambha,
DNS, MAIL, Apache, YUM, Squid, and Providing data centre Infra support operation , server
h/w issues, etc
Client: Hindustan Aeronautical Limited Kanpur.
Role: Team Leader (Server Engineer)
 Synopsis: The project aimed at installing, configuring and managing Linux server, LVM,
Sambha, DNS, MAIL, Apache, YUM, Squid, Teamcentre, Database .
Client: STATE BANK OF INDIA ZONAL OFFICE KANPUR
Role: Project Leader

3. Synopsis: The project focussed on Payment & Support operation of SBI three hundred
branches under Kanpur zonal office. Maintaining Server, desktop, Printers LMP &
Provide Remote support.
Client: ALMICO, Kanpur
Role: Site Engineer
Synopsis: The project focussed on the installation & configuration of Domain, ERP, internet
explorer outlook, etc.