Building your business with customers at the center of it!
Best In-Class Digital Retailer Provides Top Customer Service
1. The Best In-Class
Digital Internet Retailer
Best In-Class
Customer Service
A T Z E R O C O S T T O Y O U !
The Best In-Class
Digital Internet Retailer
Best In-Class
Customer Service
A T Z E R O C O S T T O Y O U !
2. PAGE 1
Source: Accenture Global Consumer Pulse Survey
The Top Five Global
Customer Service Frustrations
Contacting a company multiple
times for the same reason
Waiting on hold for a long
period of time
Dealing with unfriendly or
impolite CSRs
Repeating information to multiple
CSRs across multiple channels
Failing to answer customer
inquiries correctly
3. Staffed 7 days a week,
365 days a year
QA teams that evaluate calls, emails and chats
on each Customer Service Representative
How Does CLICKBANK Help?
PAGE 2
24
X7
Average times to answer calls meets or
beats industry standards.
Provides an 86% first contact resolution rate,
well above industry averages of 76%
Less need for contacting a company multiple times.
Available when needed and less time spent on hold.
Holds us accountable to the satisfaction of our customers.
A post call survey asks customers to rate
the quality of their interaction. We average a
4.5 out of a possible 5.0
Makes us aware of any customer service frustrations.
Ensures our customers get correct answers to their questions quickly.
Turn the page to see how CLICKBANK
does EVEN MORE to eliminate these frustrations!
Recordings and transcripts of all of our customer
service interactions
Enables continuous learning and improvement.
4. We make it easy for our customers to reach us.
Multi-Channel Support
PAGE 3
56% 40% 4%
Phone Calls Emails Live Chat
71%
of US consumers say
that valuing their time
is the most important
thing a company can
do to provide good
customer service
Multi-Language Support
We support multiple languages
Español Deutsch Français
Italiano Português English
¡Hola! Hallo! Bonjour!
Ciao! Olá! Hello!
5. PAGE 4
Customer Service &
Technical Support
Chargeback Prevention
COMBAT
CHARGEBACKS
ACCESSIBLE
7 days a week,
365 days a year
365
DAYS
A YEAR
EASY
Multi-channel support =
more ways for customers to solve
their problem
DIRECT
Answers right from
the source
Eliminates need for
customer to
contact their bank
Tools and resources to keep your hard-earned revenue
in your pockets
10% of calls involve technical support, facilitating access to
a customer’s purchased product
Our customer support system also provides a variety
of self-service options, further reducing chargebacks.
