1. Momodu Kamara
7802 Hanover Parkway
Greenbelt, MD 20770
Cell: 240-994-8530
mmd_kmr@yahoo.com
Summary
A technical support analyst and a Motivated Information System Security self-starter,
processing exceptional troubleshooting skills on network issues, end-user problems, data
management and network security. Demonstrates success in recognizing, tracking, solving,
reporting and closing. Courteous in providing professional customer service
Highlight  Network Configuration and Support (starter)
 Excellent troubleshooting skills in complex
hardware and software problems
 Familiar with web technology HTML CSS
 Database Management (SQL)
 End user Support
 Problem Analysis and solving
 Online support to end users on
computer problems
 Microsoft Suite
 Cisco IP phone system
 Customer Service Specialist
 Analytical and critical thinker
Accomplishments Ballard Spahr LL technical Support analyst. Worked in a team of six that provided technical
support to over 1100 end-users in fourteen offices nationwide requiring hardware and
software support, remote
DTI site manager at Ballard Spahr LLP. On behalf of the System Administrator for the
Bethesda office, IT/IS support is provided to: all server and hardware components, printers,
copiers and fax issues, all twenty-four (24) desktops and two (2) laptops, including
videoconference equipment., cisco phone systems, HVAC
Employment Ballard Spahr LLP 2013 - Present
Technical Support Analyst
 Provide desktop support for over 1,100 users Firm wide.
 Accurately diagnosed, document and resolved issues with hardware, software, mobile
device, application, peripheral, citrix remote users
 Responsible for creating and deleting user accounts and in Active Directory.
 Responsible for monitoring emails and call tickets documentation through our tracking
system software. (ServiceNow)
 Provide user support in working with Citrix and connecting remotely.
 Provided support for user's Blackberry's, IPhones, and Android phones, IPad's and other
Android Tablets
 Responsible for the installation of hardware peripherals and software applications
 Supported network printing and adding printers on print servers
 Proficient knowledge in providing users delegate access to other user's calendars and
contacts in Outlook 2010
 Proficient in providing support for end users using Microsoft Office 2010 and Windows7.
 Experienced in working with desktop Faxing through Outlook 2010.
 Responsible for adding permissions for users with group policies in Active Directory
 Demonstrated professionalism and courtesy with users at all times
Document Technologies, LLC 2009 – 2013

2. Office Services Site Manager - Ballard Spahr LLP
 Analyze complex computer systems to assess vulnerability and risk
 Quickly and effectively solve client challenges
 Coordinate the repairs and maintenance of office equipment
 Coordinate, schedule and set-up videoconferences, webinars and other audio visual
conferences
 Maintain various inventories and office equipment
 Synchronize and update the office directories, plans and calendars
 Used computer-based technologies to locate, access, store and retrieve information
(spreadsheets & databases) needed by attorneys and other end-users
 Orchestrate monthly report on office service operations
Education University of Phoenix, Maryland 2009 - Present
Bachelor of Science in Information Technology (BSIT/ISS)
Concentration on Information System Security, Expected graduation, 2017
Humanity First Institute, Banjul, The Gambia 2003 - 2004
Software and Hardware Maintenance Diploma certificate
Reference furnished upon request