1. BRIAN LEE COLES
1313 Washington Circle, Moore OK 73160
405-534-9447
Brian.coles.01@gmail.com
https://www.linkedin.com/in/brian-coles-1965b669
United States Citizen Veterans Preference: 10 Points
Veterans Recruitment Act Qualified
PROFESSIONAL SUMMARY
Information Technologist and Military Veteran with an inactive Top Secret clearance and 18 years of proven
experience in the private sector and the United States Air Force. Accomplished measurable results while leading
teams of 5 - 25 personnel in a dynamic, fast-paced environment. Possess a comprehensive understanding of System
Administration, Classified Material Handling, and Help Desk Ticketing. Managed risk upon multiple lines to
protect assets, property, and equipment valued over $3M while meeting the expectations of senior leadership.
Possess extensive knowledge in Security Procedures and Database Management. Recipient of multiple awards
for outstanding performance and professionalism to include the Air Force Commendation Medal. Career
supported by an active pursuit of a Bachelor of Computer Networks and vast operational experience.
 Server 2008/ 2012 R2
 VSphere (VMWare)
 McAfee Antivirus
 LAN/WAN
 Customer Service
 Windows OS 7, 8, 8.1, 10
 Virtual Servers VMWare
 System Admin
 Cyber Security
 Provides Feedback to IT
 Hyena Software
 Active Directory
 CISCO
 HP Servers
 HP and DELL switches/routers
 Remedy and Siebel
Helpdesk Ticketing
System
 Bomgar -Remote
Troubleshooting
 Manages IT equipment
 Hardware Installation
 Fix Hardware/Software
 Install Fiber and CAT 5/6
 Active Directory
 Diagnose Incidents
 Customer Service  Provides Feedback to IT  Windows OS/Applications
 Helpdesk Ticketing
System
 Remote Troubleshooting
 Manages IT equipment
 Hardware Installation
 Fix Hardware/Software
 Install Fiber and CAT 5/6
 Active Directory
 Diagnose Incidents
PROFESSIONAL EXPERIENCE
Federal Contractor for Federal Aviation Administration
Scientific Application International Corporation – Oklahoma City, OK
Windows Server Administrator II- In AMK 221A September 2016 – Present 40hrs/week
 Maintains 100’s of servers including Virtual Servers with use of VSphere (VMWare 5.5) to FFA regulations
 Experience in Windows Server 2008/2012 R2 Server Administration
 Ensured all systems complied with information security (ISEC) requirements.
 Performed monthly patching on all production and test servers.
 Ensured audit requirements were continually monitored and all logs readily availableacross entire
environment.
 Performed basic Active Directory maintenance to include adding network share folders and printers
 Created and performed change requests in AD in compliance to customer specifications as requested.
 Established in being trained on newer and innovative procedures within software and hardware
 Created comprehensive documentation of many processes and procedures to assist new employees

2.  Performed Windows Server Admin duties; verify servers, check Remedy Server Admin tickets, add users to
shared network folders, add printers to printer servers, verify server performance; complete all duties in a
timely manner
 Added users to the necessary network shared drives with manager’s approval of permissions and access;
access granted as needed; satisfied manager’s recommendation
 Acquire bi-weekly server error reports; verify if more than 20 errors on each server; will complete necessary
server compliance actions
 Help in verifying servers daily; by updating, running reports and checking performance; perform necessary
maintenance and generate reports if needed
 Changed Service account passwords due to expiration timeline for the network Xerox scan printers; all
updates were completed in one day
 Completes a precise group account spreadsheet for users in Windows Server group; accounts for 500 major
group accounts; verified all users access for correct permissions to all office personnel
 Resolves over 30 Windows Server Admin Tickets a month; updates Remedy database; satisfies workload as
needed
 Adds users to network scanner printers; create folders and templates on print servers and within the printer
options; completed with 100% success
NATIONAL OILWELL VARCO – Oklahoma City, OK
System Administrator August 2013 – June 2016 40hrs/week
 System Administrator for 600+ users in the Southwest Oklahoma region; maintained network connectivity
for $3M worth of computers, servers, routers, switches, and wireless devices
 Provided help desk support for over 100 trouble tickets per month; delivered assistance with hardware,
software, and networking problems both remotely and in person
 Planned, coordinated, and delivered information security training to 300+ customers annually
 Ensuring Help Desk tracking and asset Information is accurate
 Ensuring organized data closets when adding or removing patch cabling
 Diagnosing and resolving problems in response to customer reported incidents
 Investigating and recommending purchase of tools and technologies to improve responsiveness to customer
requirements
 Managing moves and/installations of IT equipment to assure coordination of IT support and customer
service
 Developing and maintaining problem tracking and resolution databases ensuring accurate records are filed
 Sole leader of IT Field Tech/System Administrator duties within Southwest Region Oklahoma—a total of
26 remote sites including over 600 + users, 500 + IT Assets estimated at $3M including computers, servers,
routers, switches and wireless devices (1-Man Team)
 Answers, evaluates, and prioritizes over a 100+ tickets / month; incoming via telephone, voice mail, e-mail,
management, and in person requests for assistance from users experiencing problems with hardware,
software, networking, and other computer-related technologies per month (Excellent Customer Service
Skills)
 Interview clients to collect information about issues and lead client’s diagnostic procedures to determine
root cause of error with 100% break/fix resolution on average of 2 day closure within Remedy Helpdesk
ticketing system
 Applies information security/information assurance policies, principles, and practices in delivery of network
and customer support services to 600+ users
 Logs and tracks all service requests using incident management database (Remedy) and maintains history
records and related problem documentation up to 2 years
 Handles problem recognition, research, isolation, resolution and follow-up for routine user problems;
escalating more complex problems or recurring problems to other functional teams while providing
recommendations for improvement.
 Plans, coordinates, implements, and provides training for 300+ system users solely
 Installs, configures, troubleshoots, and maintains customer hardware and software

3.  Provides support management of computer hardware/assets and software purchases and installations,
including and maintaining appropriate records and inventory.
 Knowledge of Microsoft Active Directory (AD), Security, Patching, Remote Software Distribution, Remote
Control, Backups, Restore, Windows Applications, Windows Servers, and Windows 7.
 Proficient in Microsoft Windows XP, Vista ,7, 8 and 8.1 along with Microsoft Office Products
 Supports network communications and applications through communication with Infrastructure and
Application Support staff. Manages computer accounts using standard account administration tools (Active
Directory)
 Remotely manages customer’s machine with permission to fix issues without going desk side if possible.
UNITED STATES AIR FORCE – Various Locations
Classified Network Administrator March 1998 – October 2011 40hrs/week
 Provided infrastructure and workstation repair support to 4,574 system users on 2 separate networks and led
the upgrade of 200 workstations to the latest software version
 Provided system administration and client support for 70 Classified and Unclassified workstations
 Trained 25 personnel on security procedures, classified material handling, proper marking and
transportation of classified material, and declassification procedures
 Engaged 20 Cloud Service Appliances/remote access tools to consolidate support resulting in a 53%
reduction in trouble calls from end-users
 Participated in beta-test of updated operating system, identified 500 compatibility issues
 Providing feedback on problematic trends and patterns in technical support to team leads and/or supervisor
 Knowledge of Dell systems/troubleshoots hardware, firmware and software as a first line technical solution
for Dell USA and Canada customers
 Capable to multi-task and utilize Siebel/Delta ticketing management system, Dell remote services and
specially designed tools to troubleshoot systems
 Responsible Help Desk Technician of $7M Secure Network Ring using Remedy Trouble Ticket Software;
managed 2,200 network/email accountsvia Active Directory & Microsoft Server Software for local and
remote systems Europe wide
 Installation and simple maintenance knowledge of DELL servers, CISCO routers and switches
 An understanding of the Commercial off the Shelf Systems (COTS) architecturalstructure in CAT
5/Communications infrastructure and installation
 Supervised, instructed and evaluated a crew of 10 personnel in daily operations with zero discrepancies
 Performed system administration, maintenance, and troubleshot local and remote systems to over 210 clients
 Provided training and education for 100 Information System Security Officers w/zero discrepancies
 Maintained accountability of $3M worth of computer hardware and software equipment
 Applied multiple operating system and security patches to servers and clients
 Proficient in Microsoft Windows XP, Vista and 7 and Microsoft Office
 Utilized remote management software to troubleshoot errors or fixes
 Worked in Microsoft LAN/WAN environment from servers to nodes
 Installed, tests, and maintained data communications systems and networks
 Problem solved computer hardware/software troubleshooting and maintenance procedures
 Developed solutions and implemented procedure packages for normal and secure networks
 Installed, maintained, repaired, removed and modified copper core and fiber optic cable systems composed
of 125,000 cable pair miles
 Good attention to detail led to proper utilization of cable/computer drawings, task lists, instructions and/or
commercial manuals to work on cable/fiber systems; knowledge in fiber optics, copper and CAT 5 cables

4.  Operated and performed general maintenance on tools, test equipment, auxiliary equipment an vehicles such
as trenchers, 2 ½ ton trucks, general purpose carriers and cable reel trailers
 Maintained communication and computer systems installation records (CSIRs)
Client Support Technician April 2013 – June 2016 40hrs/week
 Responsible Help Desk Technician who utilizes Remedy Trouble Ticket Software; managed network/email
accounts via Active Directory & Microsoft Server Software for local and remote systems State-wide
 Created new network accounts and configured 37 workstations with proprietary programs
 Oversaw hardware/software operations and developed the long range upgrade/replacement plan for 50
computers and infrastructure valued at $322K
 Performed system and network troubleshooting and ensured installed virus protection was being utilized
 Directed a six-man telephone customer service section in processing all work order requests
 Controlled the base directory database and web updates to the web telephone address book
 Operated accounting software that collects, divides and distributes monthly bills
 Evaluated and recommended upgrades to computer software to meet current telephone database needs
 Knowledge of Dell systems/troubleshoots hardware, firmware and software as a first line technical solution
for Dell USA and Canada customers
 Capable to multi-task and utilize Siebel/Delta ticketing management system, Dell remote services and
specially designed tools to troubleshoot systems
Education
Full-Time Student - Bachleor’s in Networks and Cybersecurity Jan 2012-Jan 2013 30+/week
 Was currently enrolled in full-time classes with the University of Maryland University CollegeIn-depth
knowledge of networks, hardware, protocols, desktops, and print devices.
 Successfully completed Installing and Configuring Windows Server, Administering Windows Server,
Advanced Configuration of Windows Server, Computer Troubleshooting, Networking, and Security
coursework
VOLUNTEER SERVICE
Church of the Harvest, Oklahoma City (Volunteer) | 2013 – Present
EDUCATION
Bachelor of Science, Computer Networks & Security, University of Maryland University College| Pending June 2017
Associate of Arts, Computer Systems, University of Maryland University College| 2012
Associate of Arts, Information Technology, Community College of the Air Force| 2010
SELECT AWARDS
Air Force Commendation Medal (2)
Air Force Achievement Medal (2)
Global War on Terrorism Medal
NATO ISAF Medal
Armed Forces Expeditionary Medal