1. Michael D. Watson
1069 Mount Royal Dr. Apt. 1C
Kalamazoo, MI 49009
269-303-5692 | watsomd@chartermi.net
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BACKGROUND SUMMARY
A solutions oriented professionalwith IT experience in systemadministration, database administration,
technical support,helpdesk, IMAC, Imaging, inventory control, and purchasing. Major strengths in
implementing and maintaining technical solutions,communication, leadership, and problem solving.
Excellent skills in customer service, written communication, documentation, training. Additional
experience in programming and web design. A self-motivated, results-oriented individual that has a track
record of completing projects on time and going “over and above” to achieve results.
PROFESSIONAL EXPERIENCE
Thermo Fisher Scientific – Kalamazoo, MI 07/2015 - Present
System Administrator III
 5+ Years’ Experience with ServiceNow Ticketing System
 Provided New Hire Orientation for IT Department
 Lead IT Projects as needed
 Setup and Configured VMware servers on VMWare 5.5 on Dell server platforms.
 Administered Dell SAN Array for onsite Data Storage
 Performed Backups with Backup Exec 2015
 Performed offsite tape storage with Iron Mountain
 Interfaced with hardware vendors to facilitate repair and installation
 Adhered to company’s Global IT Policies & Procedures
 Traveled to corporate sites or events to support initiatives
 Received 2nd MOXY Award for Outstanding Customer Service
 Additional Duties Include all from IT Analyst – See below
ATR International / Thermo Fisher Scientific – Kalamazoo, MI 07/2014 – 07/2015
IT Analyst
 Acting Systems Administrator
 Acting Telephony Administrator
 Maintain the Division OU in Active Directory
 Install Hardware and Software as need for Servers and Workstations
 Perform IMAC Duties (Install, Move, Add,Change computers) and Staging Duties
 Initiate and Complete Service Desk Request in a timely manner
 Perform Helpdesk duties when needed for Tier 2 and beyond support
 Point-man on all major IT purchases and inventory control
 Proficient in using TeamViewer Remote assistance tool
 Received MOXY Award with first 6 months on the job for Excellent Performance
Apex Systems, Inc./ Dell at Ascension Health – Kalamazoo, MI 09/2011 – 07/2014
Desktop Support III – Solo 01/2014 – 07/2014
 Promoted from Desktop Support III - Team to Sole Tech. for 11+ Sites
 Duties Include all from Desktop Support III – Team below
 Staging Duties
 Increased IMAC Support & Deployment for Computer Refresh
 Increased Travel (150 miles /week average)
 Computer Rounding
Desktop Support III – Team 09/2011 –12/2013
 Overall Lead Incident Technician for 2 years running
 Provided hands-on technicalsupport for 4000+ PC’s and training via phone / remotely
 Proficient with Bomgar & Dameware remote assistance tools

2. Michael D. Watson
1069 Mount Royal Dr. Apt. 1C
Kalamazoo, MI 49009
269-303-5692 | watsomd@chartermi.net
2 of 2
 Active Directory – Created & Managed User Accounts & Permissions
 Hardware & Software Break/Fix Support – Dell DOSD Certified
 IMAC Support & Deployment for Computer Refresh Imaging / Wiping Laptops and Desktops
 Responsible for supporting 35+ Remote sites
 Performed primary & secondary on-call rotations and performed offsite rotations at remote sites
Self Employed - Coldwater, MI 09/2010 – 09/2011
Consultant
 Perform computer diagnostics,assess and address any issues
 Removal of viruses,spyware, and malware
 Installing new hardware, software, and peripherals
Reliance One, Inc./Jackson County ISD – Jackson, MI 07/2010 – 09/2010
IT Technician Level II
 Traveled and worked at 7 schools in 2 different Districts in the Jackson, MI area
 Worked independently and unsupervised
 Provided new documentation and updated current documentation on a daily basis
 Flattened an Entire High School to a new domain
 Setup new student accounts using Active Directory and Microsoft Exchange Server
 Setup group policy for OU network printing, the nearest printers are automatically installed no
matter who logs into the domain from that computer
 Configured and deployed new IP Mitel Phones and executed administration from web console
 Setup and configured 16 network printers on new domain
 Wired new computer labs, rewired current labs from the ground up
 Imaged computers in labs and classrooms using Symantec Ghost
 Setup and configured new Polyvision Neo Smartboards in classrooms as well as existing
Polyvision Walk - & - Talk Smartboards and installed new projectors in Classrooms
 Performed helpdeskduties via phone calls and using Web Help Desk 2009
Continental Carbonic Products,Inc. - Albion, MI. 07/2009 – 12/2009
Forklift Operator / Shipping & Receiving
 Database entry
 Customer Interaction and Service
 Desktop computer & printer troubleshooting
 Fork Lift Operation: loading / unloading trucks
AshcomTechnologies,Inc. – Ann Arbor, MI. 04/2007 – 11/2008
Network & DB Administrator / Support Specialist / Trainer
 Server / SQL Administration / Active Directory / MS Exchange/ Pervasive SQL
 Worked with our client’s Network Administrators and Database Administrators for software
installation, database updates,and serverdowntime. This also included working on the weekends
and after hours and necessary
 Provided local and remote desktop support for internal / external users and clients
 Recorded helpdesk calls and case solutions in SalesForce web software
 Installation of MaintiMizer Software for Client /Server Environments and associated hardware
 Provided software training on an individual and small group basis (<25) within a classroomsetting
or via web training, eliminating the need for outsourcing training classes
EDUCATION
International Business College, Associates Degree in Computer
Programming and Applications, Fort Wayne, IN
2001
CompTIA A+ Certified IT Technician 2009