Tyler Scott has over 15 years of experience in desktop support, helpdesk support, network administration, and systems engineering. He has extensive experience supporting Windows, Mac, Citrix, VMware, and various software applications. Currently he works as a technician for Go2itGroup providing desktop support, hardware installation, imaging, and troubleshooting for over 1000 users in New York City. Previously he has held contract roles with Hewlett Packard, Citi Bank, The Computer Merchant, Pomeroy IT Solutions, and other organizations where he provided desktop support, helpdesk support, printer and network administration, and project work.
• Support Windows server 2003-2012 R2, AD Management, Symantec Antivirus, Work with Service Now and respond to and address request via Service now ticketing system.
• Provide support for Desktops, laptops, Network Printers, LAN switches. TCP/IP, SQL Troubleshooting
• Trouble shoot & Install new software releases, system upgrades, evaluate & install Monthly Windows patches & resolve software related problems.
• Facilitate VMware 6.0 infrastructure and configuration and Administration.
• Manage Veeam Backup & Replication to preform VM & system recovery. Also Preform back up restores as needed.
• Add, remove, and modify users from systems on servers
• Image All Laptops & Desktops Via Microsoft SCCM
• Assist with maintenance of the telecom IP phone system
• Support site on first level help desk request and software, laptop, and desktop issues.
• Follow all Thermo fisher IT Policies & Procedures as needed
1. Tyler Scott
NewYork N.Y.
Mobile: 347-834-5589
Desktop Support=Phone Support for over 1000 users/Connection issues/Reset password/Login Issues
Citrix-Support
Bloomberg Migrations/Bloomberg Phone Support/Trade Floor Support/Laptop/Pc Refresh
VMware-support
Helpdesk Support=Walked customer through problem-solving process. Install, modified, and repaired
computer hardware and software. Installing and configuring computer systems
Network Printer Support-Hp* Lexmark*Troubleshooting & repairing Network Cards/Printer
Cartridges/Configuring printer on network/changing toner/Ordered new parts/Rap up and renewal
Break-Fix Technician-Troubleshooting laptop/Desktop/ replacing parts an software issues
Active Directory Support=providing access for certain users.
Microsoft Windows/Mac Support-Win2000/Win XP/Win Vista/Win7/Win8
Microsoft Office-Microsoft Word/Excel/Outlook
Remote AccessService=Tight VNC/Remote Access
Documentation and Ticketing Software=Taking open tickets & reporting to client job site on foot,
fixing issue & moving on to next site./Taking open tickets & reporting to client job site on foot, fixing
issue & moving on to next site.
Advanced Windows OS troubleshooting/Experience with Enterprise AV (Anti-Virus)
Knowledge of Citrix /Open view/Peachtree/Blackberry support/ HIPAA training/trade floor experience
VMware/Cisco
WORK EXPERIENCE
(Go2itGroup)- Technician (Contract)
New York City, NY
March 2013-
-Present
• Migrating users to Windows XP/Win7
• Reconnecting users to virtual networks
• Mapping printers to computer
• Break fix technician/Installing OS/Testing Equipment
• Upgraded ram/tested equipment/Upgraded Motherboard
• Troubleshooting issues using ticketing software
• Ghosting/Network Ghosting
• Setting up Hubs/Cables/Migration
• Win98/Win2000/Win XP/Win7/Win8/Mac
(Hewlett Packard)- American International Group,INC (Contract)
New York City, NY
Contract temp/Information technology work Jan 1, 2013- Feb
27, 2013
• Ordering printer toner
• Sending and Receiving
• Troubleshooting issues with users
• Replacing printer toner
• Configuring wireless printers
• On call tech for printing/support/helpdesk/Mac/Pc
• Utilizing 3rd party software to Monitoring toner levels
2. (CITI BANK -RMS COMPUTER CORPORATION Ltd) (Contract) New York
City, NY
Contract temp/Information technology work Feb 2012-
March 2013
• Helpdesk for Citibank's private office printers
• Configuring IP printers
• Configuring wireless printers for 500 users
• helpdesk/desktop support-troubleshooting
• Configuring network for internet access
• Enterprise printer Mediation, Loading Palette's to send old printers back to company
EDUCATION: Chubb Institute ofTechnology May
2003 New York, NY
Degree: Information Technology/Networking Engineer/Desktop Technician/Support
Continued Experience
The Computer Merchant, Ltd.
Norwell, MA/NYC
Contract temp work February 2008(TEMP-
Contract (2009
• Desktop support/Hardware support
• Working in a groups of 10 -15 Setting up printers/configuring IP Address
• Software upgrades Clients
• Various Rollouts, Printers, CPU,Laptops
• Configuring wireless printers
• Configuring Microsoft Outlook/Blackberry
• Trading Floor Projects/Bloomberg 300 Users
• Active Directory
• Microsoft Outlook
Pomeroy IT Solutions/Davis Vision Medical Facility
Minneapolis, MN
Desktop Technician May
2007-May 2008
• Helpdesk Support, Troubleshooting Systems through Remote Access and (Tight VNC)
• Worked with internal departments and teams to resolve system issues
• Setup firewall protection/ TCP/IP Networks
• Maintained Incoming and Outgoing Email
• Setup Microsoft Exchange Server
• Setup Outlook for User's
• Active Directory
• File Transfer
Sage Software/Claimprocessor for medical facility's
Rochester, NY
Helpdesk/desktop support April
2007 May 2007
• Telephone support for users of EDI products and services
• Utilizing a web based enrollment application for electronic billing (Siebal)
3. • Analyze and troubleshoot customer problems
• Live call-handling environment
• Worked with internal departments and teams to resolve customer issues
OGI Systems Ltd/Diamond Analyzer helpdesk
New York, NY Helpdesk/desktop support
Dec 2005 June 2006
• Telephone support for users of OGI products and services
• Sending and Receiving
• Analyze and troubleshoot customer problems
• Live call-handling environment
• Third Party Software/Hardware
Fashion Institute ofTechnology
New York, NY
Instructional Computing Department May
2003 June2005
System/Network-Monitor /Networking Technician (TEMP-Contract)
• Maintained operating Systems, ghosted systems, Replaced broken hardware
• Active Directory Windows 98,2000,XP and MAC users
• Assisted students with sign in procedures
• Audio-Visual Engineer/Organizing and Setting up Equipment
• Updated Operating systems/Hardware/Software
• Created and closed user accounts
• Helpdesk for more than 200 Users
BUSINESS REFERENCES/Education Info
1. Pomeroy IT Solutions
MinneapolisOffice
Minneapolis, MN 55401
Phone: (800) 846-8727
2.TheComputerMerchant,Ltd.
95LongwaterCircle
Norwell,MA02061
Fax: (781) 878-4712
Phone: (800) 617-6172
3. Kathy Bieger
Hewlett Packard/Account Delivery Services
Ph: (203) 241-5056
T: 1-877-270-2420
Kathy.Bieger@hp.com
4. Intern for (ACS)
4. NYC Administration For Children's Services (ACS)
150 William Street, NewYork, NY10038.Phone: 212-341-0900
Mr. (Ojo) 347-533-1551
5. (RMS) COMPUTER CORPORATIONCITI BANK
1185 Avenue of Americas36th floor
New York, N.Y. 10036-1-212-840-8666 or Bill, 510-750-6451
6. GO2IT-GROUP
Internet based Company
Temporary work
26260 Center Ridge Rd,Westlake,OH 44145
(440) 471-8210
7. Chubb Institute oftechnology
West 27th Street, between 7th and 8th Avenues 10001-5992
212-659-2116