1. 6326 W. Burdick Ave.
Milwaukee, WI 53219
Phone 414-321-5226
E-mail tbremeier@wi.rr.com
Thomas J. Bremeier
Work experience 11/2012 - 05/2015 Sykes powered by Alpine Access
Worked from home with various clients.
05/2002 – 10/2012 Kinkos, Full Time, Milwaukee, WI
FEDEXKinkos, Full Time, Pewaukee, WI
FEDEXOffice(previously known as FedexKinkos)
Compact Car West Bend, WI 1859
Compact Car
Currently working Open, also worked close.
Currently do supplies order and now added retail ordering.
Do the Daily and open store.
Team Leader
Senior Project Manager (Supervisor second shift)
Project Management.
Mentoring co-workers.
Assisting customers and co-workers as needed.
02/2002 – 05/2002 Office Depot, Part Time, Milwaukee, WI
Customer Service Associate
Help customer select computers, peripherals, and other technology
equipment.
Answer any technical questions the customer may have concerning
computers and peripherals.
12/2000 – 8/2001 1st
ST. NW; Metavante, Temp to Perm.
Milwaukee, WI
Technical Support Analyst
Third Shift Telephone support for a Banking industry Bill Payment
support center.
The TSA helps customers install different banking software, helps with
internet banking/website problems and helps Touch Tone banking
customers.
On the third shift we work on assigned projects or CBT (of which I have
completed several related to NT, Web Page Design and Web Server
setup).
1999 - 2000 webCOMBO, Inc. Milwaukee, WI
Technical Support Manager
Telephone support for an Internet Service Provider. Manage a group of

2. about 6 people, scheduling for 12 hours Mon-Fri and 6 hours on Sat.
Assist with trouble calls as needed, train proper support procedures.
1999-1999 Consultis Milwaukee, WI
Technical Support/Security Administration
Consulting assignment at St. Mary’s Hospital Milwaukee WI. Assist
technical support with network security updates, additions and deletions.
This was during a Y2K upgrade and new computer rollout.
1996-1999 Alternative Resources Milwaukee, WI
Technical Support Analyst
Started as first level telephone support, after about 1year promoted to
second level support at Miller Brewing Company. This was an
assignment that required supporting all Miller Brewing clients with
software and network issues and assist distributors with computer
issues.
1996-1997 Chaney Systems Milwaukee, WI
Computer Operator
A consulting assignment at Columbia Hospital. My responsibilities
included running reports and backups for 2 systems. Also, distributing
reports to all nursing stations by 3am.
1994-1996 Frontier Technologies Corp. Mequon, WI
Technical Support Analyst
Telephone support for all customers that purchased or might purchase
the software this company developed. We assisted with install and
configuration.
1993-1994 Brandon Systems Milwaukee, WI
Network Analyst
This assignment was at the Milwaukee County Office. Responsibilities
included monitoring and trouble shooting any network problems. I was
also required to assist the console operator with any RS6000 problems/
also monitored and responded to all fire and intruder alarms.
1992-1994 City of Milwaukee Milwaukee, WI
Computer Technician
A part time job starting at the data entry level and progressing to the IS
department. I cleaned and responded to trouble calls on all printers.
Assisted in memory upgrades on computers throughout the city.
1979-1991 JI Case Corporation Racine, WI
Technical Analyst
Hired in a new department and network telephone support. Took calls
for all in-house employees regarding connection problems, as well as,
calls from distributors having trouble connecting via modem. Worked
with telephone company to resolve any connection problems. Used
trouble shooting scopes, MIS and other tools to diagnose problems.

3. Assisted in establishing a formal helpdesk and helped write the first
helpdesk guide and established procedures for handling telephone
trouble calls. We also established escalation procedures.
Moved to a department of 3 that were supporting the company owned
distributors. Each location used a Series/1 computer. There were about
5 variations of hardware, each variation had its own operating system
custom written. I supported the hardware and assisted with database
problems. We did downloads and uploads of both the database and
new programming. While in this department I took a class in the SAS
language and developed a helpdesk tracking database using SAS.
1978-1979 Siemens-Allis West Allis, WI
1974-1978 Schwerman Trucking Co. Milwaukee, WI
1970-1974 US Coast Guard New York,
NY
Education 1974 Attended MBTI
1999-1999 New Horizons Milwaukee, WI
A+ Certification