Archie Noble Young, Jr. has over 20 years of experience in technical support roles. He has an Associate's Degree in Electronics Engineering Technology. His experience includes providing first level support for computers, networks, applications and various devices. He is proficient in Windows, networking protocols, and troubleshooting. He has worked for various companies supporting their technical needs both on-site and remotely.

1. Archie Noble Young, Jr.
8102 Chesham Dr. Rowlett, Tx. 75088
archie_young_jr@hotmail.com
972-475-8028 Home
Education: National Education Center 10/92 – 6/94
National Institute of Technology Campus
Associates Applied Science Degree in Electronics Engineering Technology
1-800-242-6995
Skills: *Analog & Digital Components & Circuits *MS DOS
*Microcomputer Service & Repair *Windows 3.X, 95, NT4.0
*Semiconductor Circuit Analysis *WordPerfect
*Basic Electricity & Electronics *Computer Building & Upgrading
*Microcomputer Applications & Hardware *Microprocessor Technology
*Read Schematics *Solder/Desolder
*MCP (Windows NT 4.0 Workstation) *MCP (Windows NT 4.0 Server)
*Hewlett Packard Certified *Dell Certified
*Some Various LAN & WAN knowledge *Some SNA network knowledge
*Configure & install Citrix Client *Support for POS Clients
*Installed & configured Vpn Clients *Use Test Equipment
*Installed & configured Lotus Notes *Troubleshooting
*Installed & configured small wireless network *Configure & setup HP & Wyse
*Windows7 support thin clients
*Active Directory support *Install & Configure TCP/IP
protocol
*Some light TELNET to verify connectivity *Windows XP Support
Employment:
05/2014-09/2014
Fujitsu-Progresive I.T.
Technical Support Rep.
• Provide 1st
level support for desktop & laptop computers
• Provide 1st
level support for multiple versions of Outlook
• Provide 1st
level support for MS Lync
• Provide 1st
level support VPN
• Provide 1st
level support Ms Office
• Provide 1st
level support for many propriety applications
• Provide 1st
level support for multiple handheld devices
• Provide 1st
level support for bluetooth devices such as printers and scanners.
• Provide 1st
level support for a client company.
• Resetting passwords and unlocking accounts, verifying groups and security access each user has,
through use of Active Directory.
• Provide 1st
level support for network issues
• Send out parts, equipment, and field technicians to make repairs and to do installs on equipment in
need.
• Provide 1st
level support for Samsung tablets
• Used the ticketing system created by Computer Associates

2. 10/2006-7/2013
CSC-The computer merchant
Technical Support Rep.
• Provide 1st
level support for desktop & laptop computers
• Provide 1st
level support for multiple versions of Lotus notes
• Provide 1st
level support for multiple versions of sametime
• Provide 1st
level support VPN
• Provide 1st
level support Ms Office
• Provide 1st
level support for many propriety applications
• Provide 1st
level support for blackberry as well as I pads, I phones and Android devices
• Provide 1st
level support for a wide range of client companies.
• Provide 1st
level support for a large number of different client companies at the same time.
• Resetting passwords and unlocking accounts, verifying groups and security access each user has,
through use of Active Directory.
• Provide 1st
level support for network issues
• Send out parts, equipment, and field technicians to make repairs and to do installs on equipment in
need.
• I did use multiple ticketing systems such as Remedy, one created by Computer Associates, and
one that was mainframe based.
07/2006-10/2006
ACS-Spherion
Technical Support Rep.
• Provide 1st
level support for desktop & laptop computers
• Provide 1st
level support VPN
• Provide 1st
level support Ms Office
• Provide 1st
level support for many propriety applications
• Provide 1st
level support for blackberry
• Provide 1st
level support for many other handheld computers
• Resetting passwords and unlocking accounts, verifying groups and security access each user has,
through use of Active Directory.
• Mentoring some of the newer Support Representatives.
• Provide training aid to the newer technicians
• Provide 1st
level support for network issues
• Provide 1st
level support for thin clients
03/2006-07/2006
Velocity west – Plano, TX
Technical Support Rep.
• Provide 1st
level support for VOIP customers
• Provide 1st
level support Dial-up, DSL, and Wireless internet customers
• Provide 1st
level support for email customers
• Provide support via phone, live chat software, & email
• Provide training aid to the newer technicians
• Mentor newer technicians after the training is finished
• Handle Billing issues for customers
• Act as Jr. supervisor and lead technician on the weekends

3. 12/2004-8/2005
Pier 1 Imports – Kforce – Fort Worth, TX
Technical Support Rep
• Provide Support for Windows 2000 Windows XP. Based computers.
• Provide Support for MS Outlook on Exchange servers (multiple versions).
• Provide Support for Pos Clients. (IBM based hardware)
• Provide Support to a live Retail environment on Procedural Issues. (On a Limited Bases)
• Provide Support for multiple data scanning technologies
• Provide Support for Citrix clients.
• Resetting passwords and unlocking accounts, verifying groups and security access each user has,
through use of Active Directory.
• Mentoring some of the newer Support Representatives.
7/97 – 11/2004
FedEx – Tad Technical – Irving, TX
Sr. Technical Support Analyst
• Provided 1st
and 2nd
level phone support and remote over the LAN for Citrix clients.
• Worked for 6 out of 7 years from home.
• Provided support for CISCO VPN clients.
• Provided support for Lotus Notes clients.
• Provided support for POS Clients. (Wincor Based Hardware)
• Unlocked accounts and reset passwords for regular end users, via Active Directory.
• Checked protocols within network and reinstalled/configured TCP/IP protocol and reset IP
addresses.
• Provided support for Image scanning technology.
• Provided support for multiple data scanning & transmitting technologies.
• Currently learning about Wireless Networking
• Provided support for many models of HP & Non-HP printers
• Provided support for HP & Wyse thin clients
• Provided technical support to internal customers of most computer equipment within the company.
• Send out parts, equipment, and field technicians to make repairs and to do installs on equipment in
need.
• Act as backup PIC. ( Lead Tech )
• Provided remote, on-site, or depot technical support to FedEx operations staff, FedEx customers,
and 3rd party organizations in the planning, configuration, diagnostics, maintenance, and support
of all electronic technologies, networks, and software applications deployed.
• Performed a complex level of systems technical support problem resolution and provides input to
the isolation and resolution of component, network, hardware, and software problems, and in the
documentation of technical operations procedures.
• Serve as a subject matter expert on the FedEx PowerPad. I also aided in the debugging process by
doing some light debugging, & UAT.
• I also served as a mentor to the new support representatives. I also would update some of our
support documentation.

4. • I would also act as the lead person for many proprietary products such as the Pscan scanners & the
Smart Base scanners.
11/95 – 7/97
National Tech Team – Dallas, TX
Computer Support Technician
• Provided customer assistance with hardware and software issues in a helpdesk environment.
• Sent field technicians as needed.
• Functioned as printer presales technician providing customer service as a Resource Tech to both
the customers & fellow technical personal.
• Assisted and trained other techs with product knowledge and customer service skills when needed.
• Provided assistance to other techs with their call logging technique.
• Provided customer service for retention purposes and assisted in resolutions when previous tech
was unsuccessful.
2/95 – 11/95
Bell Atlantic (Previously Tascor) – Austin, TX
Technical Support Representative
• Provided customer assistance with hardware issues.
• Sent out parts and field technicians as needed.
10/94 – 2/95
IBM – Austin, TX
Electronic Technician
• Soldered and desoldered electronic components
• Troubleshoot at component level
• Replaced individual components
• Tested to ensure proper operation in order to achieve a top quality system board repair.
6/94 – 10/94
J.M. Computer – Richardson, TX
Computer Technician
• Built custom desktop and tower computers as requested by the customer.
• Troubleshoot problems with the computer while at my station.
1/94 – 6/94
Standard Register – Dallas, TX
Bench Technician
• Tested, troubleshoot and repaired laptop computers.
• Maintained inventory of parts and computers.
• Ordered parts and tracked the location of over 400 laptop computers
• Handled shipping and receiving.
4/89 – 1/94
A&S Sewing Machines – Rowlett, TX – Mesquite, TX
Machine Technician

5. • Picked up and delivered sewing machines, parts, and supplies.
• Repaired sewing machines and kept shop in order.
• Made bank deposits.
• Converted manual sewing machines to computer controlled sewing machines.
• Pulled parts orders and made service calls on sewing machines.
Affiliations: Sigma Epsilon Theta
Attributes: *Punctual *Quick learner
*Hard Worker *Honesty and good values
*Dependable *Work well with others
*Team player *Loyal
Awards: *Perfect Attendance *Presidents List (95+ average)
*Valedictorian
References: Available upon request.

6. • Picked up and delivered sewing machines, parts, and supplies.
• Repaired sewing machines and kept shop in order.
• Made bank deposits.
• Converted manual sewing machines to computer controlled sewing machines.
• Pulled parts orders and made service calls on sewing machines.
Affiliations: Sigma Epsilon Theta
Attributes: *Punctual *Quick learner
*Hard Worker *Honesty and good values
*Dependable *Work well with others
*Team player *Loyal
Awards: *Perfect Attendance *Presidents List (95+ average)
*Valedictorian
References: Available upon request.