Chong Tze Yong Ivan has over 15 years of experience in IT support roles. He holds a Diploma in Information Technology from Nanyang Polytechnic and certifications in Macromedia Flash and Fireworks. Currently he works as a Network Operations Engineer at Pacific Internet, where he provides on-site technical support and troubleshoots networking issues. Previously he held helpdesk support roles at various companies, assisting with software, networking, and account issues. He is proficient in Windows, Office, programming languages, and multimedia software.

1. RESUME
PERSONAL
Name:
Chong Tze Yong Ivan
Nationality: Singaporean
Languages: English (Spoken and written)
Chinese (Spoken and written)
Tel: 91541825
EDUCATION
Nanyang Polytechnic: Awarded Diploma in Information Technology. Area of
specialization was Internet Computing.
Zhonghua Secondary School: Obtained GCE ‘O’ Level certificate with distinctions in
Elementary Mathematics, Science (Chemistry /
Biology) and Chinese
CERTIFICATIONS
Singapore Polytechnic: Obtained Macromedia Flash MX Course Certificate
Best IT Service Pte Ltd: Obtained Macromedia Fireworks MX Course
Certificate
EXPERIENCE
Jan 16 – Present (Network Operation Engineer, Pacific Internet)
 Handle onsite technical support at Park Avenue Hotel group.
 Mainly troubleshoot computer and notebook related software problems for
hotel front desk, office and housekeeping staff
 Troubleshoot LAN and wireless connection for service office tenants

2. RESUME
 Guide hotel guests on how to use wireless connection in hotel, troubleshoot
no connection issues as well
 Computer and notebook OS installation and reinstallation
 Monitor their wireless and LAN network connection at site, provide level 1
support for any network connection breakdown
 Check and resolve issues with Opera application, the hotel guest check in
and check out system
 Maintain inventory for hardware devices like phones, computers, notebooks,
wireless routers
 Arrange for hardware vendor, whenever onsite servicing is required
Jul 11 – Dec 15 (Helpdesk Support Consultant, Acclivis Technologies & Solutions)
 Handle helpdesk hotine for companies like FCI, Linxens, VCC, Giuvadan,
MSI Global, Harvey Norman
 Log and assign or escalate helpdesk tickets
 Provide level 1 phone and email technical support for customers
 Mainly troubleshoot computer and notebook related software problems for
their staff
 Email and NT login accounts administrator, involved in creating, deleting user
login accounts, as well as the mailboxes
 Setup shared folder access for users
 Configure and connect of network printers
 Guide logistics customers on how to use cargo declaration web platform
 SAP administrator, unlock and reset SAP login password whenever required
 Identify network, server, internet, email or in house applications related issues
correctly and escalate to relevant level 2 support groups
Reason for leaving
 Redeployed by company, to take on new job scope at another customer site
Nov 07 – Jun 11 (Helpdesk Support Consultant, Telstra)
 Handle helpdesk hotline for FCI
 Log and assign or escalate helpdesk tickets
 Provide level 1 phone and email technical support for customers
 Mainly troubleshoot computer and notebook related software problems for
their staff
 Email and NT login accounts administrator, involved in creating, deleting user
login accounts, as well as the mailboxes
 Setup shared folder access for users
 Configure and connect of network printers
 Monitor daily backup jobs and do file restoration whenever required

3. RESUME
 Identify network, server, internet, email or in house applications related issues
correctly and escalate to relevant level 2 support groups
Reason for leaving
 Our helpdesk and operations business unit was bought over by Acclivs, so we
moved over to the new company
Dec 06 – Oct 07 (Customer Service Representative, Telecentre, Shenker Tech Support)
 Deal with level 1 tech support for Shenker (former BAX Global) over the
phone, 24 by 7
 Troubleshoot Lotus Notes issues, like archiving emails, send and receive
problems
 Troubleshoot MS Outlook issues, like archiving emails, send and receive
problems
 Troubleshoot PC and laptop common hardware and software problems.
 Configure and connect of network printers
 Administrator for NT login accounts. Unlock or reset password for users if
required
 Arrange for hardware replacement on behalf of users, with vendors
Dec 06 – Oct 07 (Customer Service Representative, Telecentre, Non Tech Support)
 Handle after office hours helpline for business partners like APB, Kone,
Radiance Communications
 Activate duty technicians on behalf of business partners to do beer machine,
lift, telephone lines servicing for their clients
 Generate daily client reports for APB, Kone, Radiance Communications
Reason for leaving
 Leaving job post to seek new challenge, as my job prospects seems stagnated.
 Looking for new opportunities to learn different things also
 Seeking better pay for practical reasons
 Wish to work normal hours, rather than rotating shifts
Dec 05 – Nov 06 (Assistant Engineer, Siemens Pte Ltd)
 Provide onsite support for PC users
 Installation of Windows, MS Office for new PC and laptop
 Configure and connect of network printers
 Set up meeting, discussion rooms with routers, for LAN and wireless
connection
 Remote access to user system using Windows Netmeeting
 Guide laptop users to use ipass dialer, used for remote access to Siemens
network outside office

4. RESUME
Dec 05 – Nov 06 (Assistant Engineer, Siemens Business Services)
 Provide onsite support for PC users
 Installation of Windows, MS Office for new PC and laptop
 Configure and setup remote access via Corina software and token
 Troubleshoot and set up network printers, maintain ink toners inventory
 Guide users how to register and configure Livelink, mainly used for file
sharing among various departments
Dec 05 – Nov 06 (On site Support, Bearingpoint)
 Business partner of Siemens
 Do installation of Windows on laptop, joining of system to domain
 Update Windows and anti virus software after installation
 Configure software like Cisco VPN, AT & T dialer, for remote access use
Reason for leaving
 Left job post after project ended
Feb 05 – Nov 05 (Customer Care Consultant, Starhub)
 Work as customer service at Starhub Maxonline tech support, 24 by 7
helpline
 Handle enquiries, requests, complains from subscribers’ incoming calls
 Troubleshoot for subscribers, their internet related problems
 Guide subscribers to set up internet connection if needed, both wired and
wireless
 Handle general enquiries from customers whenever required
Reason for leaving
 Left job post after contract ended
Oct 04 – Jan 05 (Operations Executive, Evolution Werks)
 Work at Knowledge Connection, a software training centre
 Help to set up, configure, clone PCs at this training centre
 Maintain the various office equipment like printers and check them regularly
 Check LAN and router setup, troubleshooting whenever necessary
 Setup a training classroom for clients based on number of trainees attending,
number of PCs, as required
 Help out in setup of outdoor events and seminars, like the SMB seminar, held at
Westin Hotel, on 18th
Jan 2005
Reason for leaving
 Left job post after part time contract ended

5. RESUME
Aug 04 – Oct 04 (IT Engineer, SFA E-sub installation project)
 Involved in a 2 month project at Prudential Helpdesk Department
 Help financial advisers install and upgrade their laptops with the new version of
SFA software and various components
 Solve any technical issues occurring during the course of installation.
 Job scope also includes handling of helpdesk phone calls
 Provide solutions to advisers’ problems over the phone
 Troubleshoot the technical issues from advisers received from emails as well
 Prepare weekly installation and enquiry reports for management level
Reason for leaving
 Left job post after part time contract ended
2002 – 2004 (Full time National Serviceman in Navy)
Worked in a technology and multimedia department
Job scope includes creating web pages for Navy units
Creating flash presentations, documents and PowerPoint slides for official events
Photo taking and video filming of various official events, like Navy Day, includes
editing as well
Maintenance of computers and LAN in our computer lab for various RSN personnel,
to use for computer based learning
2001 (Part time, IT Trainer)
 Involved in National IT Literacy Programme (NITLP)
 Taught computer illiterate senior citizens how to use the computer
 Subjects taught include how to start the computer, use windows explorer, surf the
internet, activate an email account
 Taught both English and Mandarin classes
2001 (Final Year Project)
 Involved in a 3 month project doing ASP and HTML programming
 Created a System Tracker which allows the project deployment staff to keep
track of project reports and change requests without much difficulty
2001 (Industrial Attachment)
 Attached to Singtel Yellow Pages during my 3rd
year in Nanyang Polytechnic for 3
months
 Involved in setting up an intranet system for MIS department for file transfer use.
Programming language include C, Java and VB
COMPUTER SKILLS
 Software include MS Office, Adobe Photoshop 7, Macromedia Flash MX,
Fireworks MX and Dreamweaver MX, MGI Video Wave 5.
 Able to program using ASP, html, C, Java

6. RESUME
Aug 04 – Oct 04 (IT Engineer, SFA E-sub installation project)
 Involved in a 2 month project at Prudential Helpdesk Department
 Help financial advisers install and upgrade their laptops with the new version of
SFA software and various components
 Solve any technical issues occurring during the course of installation.
 Job scope also includes handling of helpdesk phone calls
 Provide solutions to advisers’ problems over the phone
 Troubleshoot the technical issues from advisers received from emails as well
 Prepare weekly installation and enquiry reports for management level
Reason for leaving
 Left job post after part time contract ended
2002 – 2004 (Full time National Serviceman in Navy)
Worked in a technology and multimedia department
Job scope includes creating web pages for Navy units
Creating flash presentations, documents and PowerPoint slides for official events
Photo taking and video filming of various official events, like Navy Day, includes
editing as well
Maintenance of computers and LAN in our computer lab for various RSN personnel,
to use for computer based learning
2001 (Part time, IT Trainer)
 Involved in National IT Literacy Programme (NITLP)
 Taught computer illiterate senior citizens how to use the computer
 Subjects taught include how to start the computer, use windows explorer, surf the
internet, activate an email account
 Taught both English and Mandarin classes
2001 (Final Year Project)
 Involved in a 3 month project doing ASP and HTML programming
 Created a System Tracker which allows the project deployment staff to keep
track of project reports and change requests without much difficulty
2001 (Industrial Attachment)
 Attached to Singtel Yellow Pages during my 3rd
year in Nanyang Polytechnic for 3
months
 Involved in setting up an intranet system for MIS department for file transfer use.
Programming language include C, Java and VB
COMPUTER SKILLS
 Software include MS Office, Adobe Photoshop 7, Macromedia Flash MX,
Fireworks MX and Dreamweaver MX, MGI Video Wave 5.
 Able to program using ASP, html, C, Java