Donald L James Jr is seeking an IT position and has over 15 years of experience in various IT roles including field technician, IT infrastructure technician, systems engineer, help desk agent, and IT technician. He has a associate's degree in information sciences and technology and certifications including CompTIA Network+, Microsoft Certified Desktop Support Technician, CompTIA A+, and Microsoft Certified Systems Engineer.
The Desktop Support Administrator role is to provide a single point of contact for end users
to receive support and maintenance within the organization's desktop computing
environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all
hardware and equipment (including but not limited to PC, terminals, printers and scanners)
to ensure optimal workstation performance. The person will also troubleshoot problem areas
(in person, by telephone, or via remote access) in a timely and accurate fashion, and provide
end-user assistance where required.
Apply for job: www.uniquestaffingservices.com
To secure a position as a IT service Desk in growing organization that will challenge my skills, analytical and problem solving abilities. Excel in this progressive networking environment to the fullest my potential having 6 years of experience in networking.
The Desktop Support Administrator role is to provide a single point of contact for end users
to receive support and maintenance within the organization's desktop computing
environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all
hardware and equipment (including but not limited to PC, terminals, printers and scanners)
to ensure optimal workstation performance. The person will also troubleshoot problem areas
(in person, by telephone, or via remote access) in a timely and accurate fashion, and provide
end-user assistance where required.
Apply for job: www.uniquestaffingservices.com
To secure a position as a IT service Desk in growing organization that will challenge my skills, analytical and problem solving abilities. Excel in this progressive networking environment to the fullest my potential having 6 years of experience in networking.
My name is Anthony James and I am a Program Support Analyst for Excentus. I graduated Deans list from ITT Technical Institute with an Associate of Applied Science in Computer Networking Systems. I am also training for my Microsoft Certified IT Professional(MCITP), Microsoft Certified Desktop Support Technician(MCDST), and Microsoft Certified Systems Administrator(MCSA)
Specialties:
Proven expertise in supporting and troubleshooting hardware, software and networking issues.
Demonstrated ability to satisfy users through analysis and problem resolution.
Organized, take-charge professional with exceptional follow-through abilities.
Outstanding communication skills; interfaces effectively with management, vendors, staff, peers and users.
My name is Anthony James and I am a Program Support Analyst for Excentus. I graduated Deans list from ITT Technical Institute with an Associate of Applied Science in Computer Networking Systems. I am also training for my Microsoft Certified IT Professional(MCITP), Microsoft Certified Desktop Support Technician(MCDST), and Microsoft Certified Systems Administrator(MCSA)
Specialties:
Proven expertise in supporting and troubleshooting hardware, software and networking issues.
Demonstrated ability to satisfy users through analysis and problem resolution.
Organized, take-charge professional with exceptional follow-through abilities.
Outstanding communication skills; interfaces effectively with management, vendors, staff, peers and users.
FOR MORE CLASSES VISIT
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Highly motivated, self-directed technology professional with a broad range of experience, seeks leadership role in
management. Creative problem solver with lean management skills combines with ability to communicate, work well
in teams or on own, and has exceptional depth in operating systems and technical support. CORE COMPETENCIES
Service Now ● Project Management ● Vendor Management ● IT Asset Management
● Sourcing ● ITIL ● IT Procurement ● Six Sigma PROFESSIONAL EXPERIENCE
EMORY UNIVERSITY, ATLANTA, GA
Dear Sir / Mam.
I am writing to express my interest in IT Support position.
My combinitation of creative talent, technical expertise, and experience managing both writers and projects.
I have developed and implemented edition standards for style and quality that are used by both writing and edition team IT, and technology. Experience has taught me how to build strong relationship with all departments at any organization.
My cover letter detailing my qualification for this position and my resume are attached for your review.
I can be reached any time via email er.parthivdave@gmail.com or cell phone number +91-9275066603.
Skype ID:- parthiv,dave
Hybrid Information Technology Professional, with over 20 years of experience in managing and implementing efficient and cost effective information technology practices. Very flexible and multitask oriented. Willing to mesh with any team to aid in achieving success towards the overall goal of the company.
• Connecting to networks; and communicating clearly with Project Managers, IT Directors, Customers, other Site field service technicians, network staff and others that or involved in the Projects.
1. Donald L James Jr
2664 Seven Valleys Rd.
Seven Valleys, PA 17360
717-781-6418
jamesjr1963@gmail.com
Objective: To obtain a position in the field of Information Technology with an established
company with a commitment to technology and technological services.
Education: The Pennsylvania State University York, PA
A.S., Information Sciences and Technology May, 2009
Experience: Highmark Health Solutions (HMHS) Harrisburg, PA 08/2016 – Present
Sr IT Infrastructure Technician
• Monitor ticket queue with HP Service Manager and create
Service Desk tickets for resolution or escalations, assign
Incident Management tickets to appropriate groups, search
Knowledgebase for documentation on known issues and
process procedures.
• Monitor tickets automatically generated by Netcool to
assign to appropriate group, contact groups on-call,
call vendor for repair or maintenance.
• Monitor batch jobs on mainframe, remove failed jobs,
resume/restart stalled jobs, restart user sessions,
invoke access, and gather spool count for shift turnover
report with Tivoli NetView
• Use INSINQ Reporting Tool, Vmware vSphere client, and
Vmware Horizon View Administrator console to troubleshoot
virtual desktop issues and reset hung sessions.
• Active Directory Users and Computers (ADUC) for password
resets and unlock domain accounts, SAM Enterprise Identity Manager
to enable client software access, SafeNet Authentication Manager
to assist VPN users with Keyfob and MobilePass issues.
Computer Sciences Corp. (CSC) Hunt Valley, MD 07/2011 – 08/2016
Associate: Field Technician
• Provide on-site field support to customers. Perform installations, repairs,
upgrades and maintenance on computer hardware and peripherals.
• Refer other issues/questions to appropriate personnel/service
area/manager for follow up, testing and troubleshooting.
• Assist in instructing customers in the operation and maintenance of
systems/equipment.
• Act as a liaison with customers on administrative and technical matters for
assigned projects.
Technician Associate 01/2010 – 07/2011
2. • Performed Installs, Changes, Moves, and Surplus (ICMS) activities based
upon prescribed procedures and processes. Escalated unresolved issues or
problems and/or provided alternative courses of action.
• Provided technical services in support of project work; worked with project
teams to implement defined technical activities.
• Provided guidance and training to client population on system and
products. Recommended changes to procedures and processes and
implemented as approved.
• Supported documentation, maintenance, and updated information and
changes as directed.
AAI Corporation/Textron Hunt Valley, MD 07/2007- 01/2010
IT Technician
• Resolved routine technical problems for software, computers, networks,
and telephones.
• Provided instructions and assistance to end-users on the use of
information technology systems and processes for commonly used
systems.
• Recorded and maintained accurate records of assigned work tasks in a
timely manner.
• Alerted management to recurring problems and patterns of problems.
• Followed IT policies and procedures in the execution of job duties.
• Received calls or emails at the IT Service Desk requesting service.
System Source Hunt Valley, MD 10/2004-07/2007
Systems Engineer I
• Provided Desktop and Helpdesk Support for established
Clients on Outsource Assignments.
• Tracked helpdesk tickets using Remedy, HelpSTAR, and Magic.
• Managed user accounts with Active Directory.
• Managed Novell and GroupWise accounts with Console One and
NWAdmin.
• Accessed systems remotely with LanDesk, MS Remote Desktop,
and
WebEX.
• Configured user’s computers according to client’s internal processes.
• Responsible for troubleshooting software and hardware issues.
• RMA’d hardware for clients based on agreement with vendor.
Classroom Engineer
• Administered, supported, and prepared classrooms used for Computer
Training.
• Maintained LAN, Network, and Internet Connectivity at two sites.
• Responsible for troubleshooting software, hardware, and printing issues
in the classrooms.
• Created and updated images with Ghost.
• Performed Full and Incremental backups of Ghost server.
3. Builds Technician
• Assembled Servers and PC’s to customers specifications.
• Installed array cards, processors, power supplies, optical drives and
memory into computers and servers.
• Imaged clients PC’s with Altiris and Ghost.
Intellimark Mechanicsburg, PA 8/04-10/04
Help Desk Agent
• Provided Level 1 Support for multiple clients in a call center environment.
• Researched and escalated client issues to resolve them in a timely manner.
Certifications: System Source Hunt Valley, MD 2007
CompTIA Network +
• Describe the features and functions of network components
• Install, configure, and troubleshoot basic networking hardware, protocols,
and services
System Source Hunt Valley, MD 2005
Microsoft Certified Desktop Support Technician
• Supporting Users and Troubleshooting a Microsoft Windows XP Operating
System
• Supporting Users and Troubleshooting Desktop Applications on a Microsoft
Windows XP Operating System
NetSet Training Inc. York, PA 2002
CompTIA A+ Certification:
• A+ Core Hardware
• A+ Core Software
Computertraining.com York, PA 2001
Microsoft Certified Systems Engineer 2000:
• Designing a Microsoft Windows 2000 Directory Services Infrastructure
• Designing a Microsoft Windows 2000 Network Infrastructure
• Designing Security for a Microsoft Windows 2000 Network
References: Available upon request