Joseph Tommy Williams is seeking a challenging position utilizing his skills in information technology. He has over 10 years of experience supporting Microsoft operating systems, applications, and Active Directory. His experience includes desktop support, help desk, systems administration, and network administration. He has a Associate's degree in Computer Technology and Network Systems and a Bachelor's degree in Network Engineering and Computer Technology from Vatterott College.

1. Joseph (Tommy) Williams
3754 ½ Primm St
Saint Louis MO 63123
Cell (314)687-7805
Williams.Joseph77@gmail.com
CAREER FOCUS: To obtain a challenging position that will allow me to utilize my skills to benefit the company while
expanding my learning experience.
TECHNICAL SUMMARY:
• Microsoft office 2010 & 2013
• Microsoft Exchange 2010
• Experience installing Operating Systems
• Windows7, Windows 8(8.1), Windows 10, LINUX
• Installation of Hardware and Software
• TCP/IP Cisco Routing
• Citrix
EDUCATION
Vatterott College, Sunset Hills MO
• Associate Degree: Computer Technology & Network Systems ~ Grad Date: 2/2011
• Bachelor Degree: Network Engineering & Computer Technology ~ Grad Date: 9/2012
AWARDS AND ACKNOWLEDGEMENTS
• Dean's List Academic Award ~ Vatterott College
• Director's List Academic Award ~ Vatterott College
• 3.5 - 4.0 GPA ~ Vatterott College
• Perfect Attendance
TRANSFERABLE SKILLS
• Leadership Skills
• Customer Service
• Troubleshooting skills
EMPLOYMENT HISTORY
CMIT Solutions 4/2016 – Present
• Experience supporting Microsoft Operating Systems and Office Suite
• Experience with Active Directory account creation, password resets, group membership changes, distribution
groups and other AD functions
• Experience supporting clients remotely via Remote Control tools
• Experience facilitating a new user setup including but not limited to pc setup, network account creation, email
creation, etc
• Microsoft Exchange 2007, 2010, 2013, Office 365
• Active Directory- Administration
• Assists staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment
and software within established standard and guidelines
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Interact with numerous computer platforms in a multilayered client server environment
• Ensure desktop computers interconnect seamlessly with diverse systems
• Trains and orients staff on use of hardware and software

2. • Experience in the creation of technical documentation
• Answer telephone calls to assist computer users encountering problems.
• Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to
integrate and operate equipment.
• Respond to program error messages by finding and correcting problems or terminating the program.
• Notify supervisor or computer maintenance technicians of equipment malfunctions.
• Record information such as computer operating time, problems that occurred, and actions taken.
NORDYNENORTEK 9/2012 – 4/2016
Desktop Analyst
• Experience supporting Microsoft Operating Systems and Office Suite
• Experience with Active Directory account creation, password resets, group membership changes, distribution
groups and other AD functions
• Experience supporting clients remotely via Remote Control tools
• Experience facilitating a new user setup including but not limited to pc setup, network account creation, email
creation, etc
• Microsoft Exchange 2010
• Active Directory- Administration
• Assists staff with the installation, configuration and ongoing usability of desktop computers, peripheral equipment
and software within established standard and guidelines
• Work with vendor support contacts to resolve technical problems with desktop computing equipment and software
• Interact with numerous computer platforms in a multilayered client server environment
• Ensure desktop computers interconnect seamlessly with diverse systems
• Trains and orients staff on use of hardware and software
• Experience in the creation of technical documentation
• Answer telephone calls to assist computer users encountering problems.
• Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to
integrate and operate equipment.
• Respond to program error messages by finding and correcting problems or terminating the program.
• Notify supervisor or computer maintenance technicians of equipment malfunctions.
• Record information such as computer operating time, problems that occurred, and actions taken.
Nordyne 4/2012 – 9/2012
Computer Operator
• Manage Back-ups
• Daily, Weekly, and Month ending
• Helpdesk
• Maintain user accounts via Active Directory
• Answer telephone calls to assist computer users encountering problems.
• Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to
integrate and operate equipment.
• Monitor the system for equipment failure or errors in performance
• Respond to program error messages by finding and correcting problems or terminating the program.
• Notify supervisor or computer maintenance technicians of equipment malfunctions.
• Record information such as computer operating time, problems that occurred, and actions taken.
Full-time Student/Self Employment 2/2009 – 9/2012
Student/Technician
• PC Repair
• Set up home networks

3. • Computer Builds
• Installation of OS and Server OS (Active Directory)
KNK Valve and Fitting 10/2007 – 2/2009
Machinist
• Responsible for shipping and receiving of customer orders
• Operated a metal lathe, drill press, and forklift
• Performed basic maintenance duties
Premier Communications (DirecTV) 4/2006 – 5/2007
Installation Technician
• Installed satellite dishes and receivers in customers’ homes
• Ran wires and cabling
• Troubleshoot issues from previous installs and corrected issues

4. Joseph T Williams
3754 ½ Primm St
St Louis, MO 63123
(314)687-7805
Williams.Joseph77@gmail.com
REFERENCES:
Mike Maloney
[Title]
Nortek
8000 Phoenix Parkway
O’Fallon, MO 63368
(636)561-7462
Michael.Maloney@nortek.com
Relationship: Help Desk Manager at Nordyne from 04/2012 – Present
Tom Holzem
VP of IT
Nortek
8000 Phoenix Parkway
O’Fallon, MO 63368
(636)561-7464
Tom.Holzem@nortek.com
Relationship: Vice President of IT at Nordyne from 04/2012 - Present
Kristyana Berg
Help Desk Manager
Nortek
1181 Trapp Road
Eagan, MN 55121
(651)905-4869
Kristyana.Berg@nortekinc.com
Relationship: Operations Manager at Nordyne from 11/2014 - Present