Mahabub Alam has over 5 years of experience in customer service and hospitality management. He has worked as a shift supervisor at an Americana KFC in Abu Dhabi, where he ensured high customer satisfaction and met sales goals. Previously, he was a commis chef at the Radisson Blue Water Garden Hotel in Dhaka, Bangladesh, where he prepared food according to standards and maintained kitchen sanitation. Alam has a BBA in Business Studies and a diploma in Hotel Management. He is skilled in communication, problem-solving, and Microsoft Office programs.

1. RESUME
OF
MAHABUB ALAM
Contact no:00971 0562516294/0569296632
Email:mahabub.alom90@ymail.com
PROFESSIONAL SUMMARY:
I am accountable as a shift supervisor demonstrating a high level of ownership and initiative,
Quick, And effective of decision making and maintained excellent customer service throughout
The sales Process. Attentive customer service representative with 5 years achieving customer
Service Satisfaction and customer retention goals .Independent and quick thinking team player
Seeking role offering increased responsibility. Customer service professional seeking a
Management role .Skills in training staff and establishing reports with client .Self –motivated
With exceptional communication and computer abilities. As a shift leader with background in
Hospitality industry looking for a Challenging career in a high growth company with ambitious
Sales goals .Customer service expert with Sounds judgment and an ability to resolve problem
Tactfully and diplomatically. Customer service Management professional experience credit card
Service, fraud operation and collection team player with exceptional listening and critical
Thinking skills .Management professional effective at building highly motivated team .As well as
Leading cross functional team in a fast paced environment .Hard Working cook with 2years of
Experience in high volume restaurant facilities. Skilled chef broadly Trained and in various
Culinary Specialties’ such as French cuisine, fine dining steak and sea food Specialties and
Mediterranean cooking.

2. SKILLS:
 Exceptional interpersonal communication Food regulations compliance
 Skilled trainer Trusted key holder
 Excellent time management skills shipping and receiving professional
 Effective problem solvers Microsoft outlook, word and excel
 Inventory control MS office expert
 Food handler certified Food safety certified
 Extensive food /beverage knowledge Able to handle food products
frequently.
 Strong client relations
WORK HISTORY:
Shiftsupervisor:04/2012to current
Americana (KFC)-Abu Dhabi –UAE.
 Maintained high standard of customer service during high volume, fast –paced
operation.
 Verified that prepared food meet all standards for quality and quantity.
 Prepared quality product while maintaining properly food safety practice, portion
control and preparation within service goals time.
 Stored food in designated container and stored area to prevent spoilage or cross
contamination .
 Ensuring food was stored and cooked at correct temperature.
 Managed wide variety of customer service and administrative tasks to resolve
customer issues quickly and effectively.
 Achieved sales goals and service performance requirements of through new
customer’s sales.
 Ensured superior customer experience by addressing customer concerns,
demonstrating empathy and resolving problem on the spot.
 Answered an average of 50-60 call per day addressing customer inquiries, problem
solving and providing new products information.

3. Commis Chef:09/2010 to0412
At Radisson blue water garden hotel,Dhaka, Bangladesh.
 Prepared food items consistently and in compliance, recipe, portioning, cooking, and
waste control guidelines.
 Decorated and merchandised quality of continental dishes.
 Meet production requirements for all aspects of banquet and outlets desserts and
breakfast parties.
 Inspected kitchen to observed food preparation quality and service, food appearance
and cleanliness of production and service area.
 Maintained smooth and friendly operation in preparation and delivery of meals and
kitchen sanitation.
 Ensure all staff understands expectations and perimeter of kitchen goals and daily
kitchen work.
Education :
 B B A: Business studies, 2012.
Government titumir university, Dhaka, Bangladesh.
 Diploma in hotel management:hotel management 2010
National hotel tourism and training institute’s .mohakhali, Dhaka, Bangladesh.
 High School graduate:2009
Narayanangonj University College, narayangonj, Dhaka, Bangladesh .