John Wanjohi is a Kenyan national seeking a career opportunity. He has over 10 years of experience as a restaurant supervisor in Dubai and Oman. He is fluent in English and Swahili with strong computer skills and qualifications in hospitality management. His expertise includes staff training, customer service, quality control, and ensuring compliance with health and safety regulations.

1. CURRICULUM VITAE
JOHN WANJOHI
Gender:Male
Nationality:Kenyan
Languages :Fluent English/Swahili
Visa: Residence
Contact Tel +97155869839
Email Address: gichwan@yahoo.com
Skype:john.gichu
OBJECTIVES
 To pursue a career within an organization offering a structured personal professional
development program within a challenging and dynamic environment.
 I anticipate a clear growth path that would ultimately lead to the attainment of my career
objectives.
 To be a promoter of productivity and diligence in the quest for international
development.
 To offer world-class customer service using my acquired superior customer relations
skills.
KEY COMPETENCIES
 Strong ability , energetic with social ability, strong organizational and time management
/multi-tasking skills.
 Exceptional interpersonal written and verbal communication skills.
 Dedicated team player with ability and confidence to work independently.
 High level of commitment to the development of my personal and professional
strengths.
 Professional and energetic work attitude.
EDUCATIONAL QUALIFICATIONS
1998 – 2001 Kirimara high school
Attained Kenya Certificate of secondary school
2005 Technical University (Kenya)
Certificate in computer servicing and maintenance
OTHER TRAININGS
2016 TSI- Person incharge(PIC)
Certificate in person incharge level3(passed with merit)
2012 Ace training and consulting
Certificate in basic fire training(passed with merit)

2. COMPUTER KNOWLEDGE
Efficient computer skills, Strong at MS Office (word, outlook, power point, excel and internet),
POS ,Micros system
WORK EXPERIENCE
2013 November – To-date
Ginza Restaurants( Dubai UAE)
Restaurant Supervisor
Key Responsibilities;
 Ensure the department is prepared and organised to meet all business requirements,
with particular attention to food & beverage stock controls
 fully responsible and accountable for ensuring that the whole outlet including kitchen
operate in accordance to local health and hygiene legislations
 Ensure all company and cash handling procedures are adhered to at all times and
any discrepancies identified are fully investigated with appropriate action taken
 To assist with the responsibility to ensure all beverage related stock items, products
are purchased in accordance with the business levels and that only agreed suppliers
are utilised
 To aid in the development of a positive, motivated, dynamic team through your
effective man management and leadership style
 Assist in the delivery of the marketing & sales strategies with measurable activity on
an on going basis
 Evaluate guest feedback obtained, both internally & externally, taking relevant
action on feedback points received
 Attending any departmental and training meetings as required, ensuring within my
departments assisting manager in implementing a training plan for the team ensuring
that they receive regular training that enables them to perform to the standards and
expectations
 Undertaking any other reasonable duty as requested by a member of the
Management team.
 Fully aware of the Maintenance fault reporting procedure
 Helping and advising colleagues where required, promoting the image of the Venue
and that of the Company at all times through active sales activity and a positive
approach

3.  Providing comprehensive theory and practical training for selected food & beverage
staff including signature service training courses and content.
 Menu development , designing and analysis
 Providing support for the restaurant and delivery of pre-opening events and an
immediate response to the unforeseen issues that occur during opening and pre-opening
programmes
2012 Dec – 15th April 2013
Asha foods services (More Cafe)Muscat, Oman
Senior Restaurant Supervisor
Key Responsibilities;
 Initiating special promotions and activities that generate additional revenue and popular
interest.
 Providing creative ideas to project and enhance the image of the hotel.
 Ensuring that HACCP and other local regulations are adhered to ensure the highest food
hygiene standards.
 Ensure the department is prepared and organised to meet all business requirements,
with particular attention to food & beverage stock controls
 Oversees and manages all areas of the restaurant
 Ensures guest service meets company standards and customer satisfaction is
maintained
 Respond to customer complaints, taking appropriate action to solve the problem
 Staff, train and develop floor managers and hourly employees through orientations,
ongoing feedback and by conducting performance reviews
 Closely monitor the safety of the restaurant guests and staff through execution of food
safety and restaurant safety standards and guidelines
 Lead all financial areas including sales growth, cost management, and profit growth
 Have a good working knowledge of all equipment and efficiently takes care of
preventative maintenance
2008 Feb – 2012 December
More Cafe chain of Restaurants (Dubai, UAE)
Restaurant Supervisor
Key Responsibilities;
 Confidently monitoring, coaching and guiding service to ensure guest satisfaction and
that brand standards are adhered to.
 Training colleagues in regard to menu knowledge and can assist all customers with any
menu questions.

4.  Inducting develop & training colleagues in regard to the brand concept, history and
vision.
 Managing the flow of home delivery orders and communicates with the drivers and HD
agents. Can handle any complaints as required.
 Ensuring that all monies are safeguarded at all times. Completes all paper work as
required by the company.
 Handling complaints and feedback from customers in a calm and professional manner.
 Proactively making decisions and asking for approval, advice or guidance. Is flexible
and open to suggestions.
 Understanding the brand audit and assists where necessary in facilitating actions from
previous audit.
 Operating the pass, controlling the flow of orders and managing the food runners.
 Completing self and the direct reports probationary and appraisal paper work as
required.
 Understanding the importance of shift management and section allocation.
 Allocating daily side duties and cleaning duties as per checklists.
 Maintaining and managing all checklist completion.
 Actively engaging with colleagues and customers at all times.
 Proactively finding solutions to problems.
 Ensuring that all colleagues are nominated for training as required.
 Conducting training as required by the business, ensures all calendars are updated and
all records are kept. Has attended both task and group trainer.
 Training colleagues to suggestively sell and encourages colleagues to work towards
goals and targets.
 Ensuring that all colleagues adhere to and work to correct health and hygiene standards
at all times.
 Any duties as requested by the management.
Achievements:
Certificate awarded:
1. 1st step to Leadership
2. Certificate of Service – In recognition of 5 years’ service with more cafe restaurants
2006 – 2008
Tamarind Restaurant Nairobi (http//www.tamarind.co.ke)
Position : Restaurant Supervisor
Achievements:
Certificates Awarded:
1.19th November 2006: Certificate of participation in Quality Customer Focus and Team
building skills
1. 25th March 2007: Certificate for providing excellent quality service at the CHAINE DES
ROTISSEURS dinner held at the Tamarind restaurant Nairobi)
HOBBIES
 Travelling
 Doing charity works
 Meeting new people

5.  Reading motivational books
 Watching soccer and scientific documentaries
Referees
 Furnished upon request.