This document is a resume for Satya Ranjan Mohanty, a food and beverage industry professional with over 10 years of experience. He is seeking challenging opportunities in the hospitality industry. He has expertise in food and beverage services, operations management, staff management, and guest relations. His career highlights include roles as a food and beverage team leader at Premier Inn in New Delhi and assistant restaurant manager positions at hotels in Jaipur and Bangalore. He has an educational background that includes a post-graduate diploma in hotel management and tourism.
Proactive and result oriented food and beverage customer service professional; having over 23 years of experience with leading organizations in UAE and Egypt; Proven ability to improve food and beverage, customer relations, impact market growth, and maximize sales revenue; Strong negotiations skills coupled with an impressive commitment to excellence and an ability to drive towards targets and deadlines; Effective communication / interpersonal skills and a team maker; interact positively with a
wide range of people, and establish relationships based on respect.
Optimizing sales and contain costs, identifying any areas of action.
Evaluating levels of guest satisfaction with a focus on continuous improvement.
Providing effective leadership to the Restaurant teams to ensure targets are met and exceeded.
Demonstrating commercial capability to deliver profit, control costs and build customer loyalty.
Knowing trends and proposes ideas to build the range and quality of F&B.
Setting achievable short and long term functional goals.
Proactive and result oriented food and beverage customer service professional; having over 23 years of experience with leading organizations in UAE and Egypt; Proven ability to improve food and beverage, customer relations, impact market growth, and maximize sales revenue; Strong negotiations skills coupled with an impressive commitment to excellence and an ability to drive towards targets and deadlines; Effective communication / interpersonal skills and a team maker; interact positively with a
wide range of people, and establish relationships based on respect.
Optimizing sales and contain costs, identifying any areas of action.
Evaluating levels of guest satisfaction with a focus on continuous improvement.
Providing effective leadership to the Restaurant teams to ensure targets are met and exceeded.
Demonstrating commercial capability to deliver profit, control costs and build customer loyalty.
Knowing trends and proposes ideas to build the range and quality of F&B.
Setting achievable short and long term functional goals.
Almost ten Years three month’s Dubai + four Years India working F&B Dept. A competent professional with over 14 years of working Experience for leading companies in UAE / India from Hospitality Industry. Strategic Management / Guest Servicing & Team Management
1. Satya Ranjan MohantySatya Ranjan Mohanty
+91 7835977180
satyaranjan_9234@yahoo.com
House no.206, Haidepur, Shalimarbagh, New Delhi
FOOD & BEVERAGE INDUSTRY PROFESSIONAL WITHFOOD & BEVERAGE INDUSTRY PROFESSIONAL WITH 1010+ YEARS OF EXPERIENCE.+ YEARS OF EXPERIENCE.
Seeking challenging and growth oriented opportunities with Hospitality Industry
PROFILEPROFILE
• Dedicated, resourceful, and innovative Hospitality Industry Professional offering comprehensive understanding of Service
Management, Customer Service/Operations, Front Office & Housekeeping, Guest Relationship
Management, Food and Beverage.
• Excellent aesthetic sense, hygienic attitude and a polished etiquette – “the essence of this industry”; successful association
with premier inn, New Delhi as Food & Beverage Team Leader.
• Expertise in Food and Beverage Services and handling guest history for personalized service of regular and high
profile guests.
• Strong background in operations, food and beverage management, public relations, business
development, infrastructure and training, to general administration and customer relations
• Ability to work with relative calm in a high pressure environment and time constraints. Professional with natural flair for building
relations, customer service and proven abilities in achieving optimum level of customer satisfaction.
• Successfully completed Industrial Trainings in Hotel Fortune Landmark from 14-05-2004 to 08-11-2004.
Core Competencies:
Hospitality Staff Management Quality Standards Guest Relationship Management Resource Management
Public Relation Management Staff Training Coordination Skills Food & Beverage Restaurant
Operations Customer Service Front Office & Housekeeping Stock Management Health & Safety
Standards
Areas of Expertise
Strategic Planning/ Operations
2. • Executing different method of training program aggressively to every employees to educate improve their
confidence
• Implementing promotional strategies to increase sales volume & achieve maximum customer satisfaction.
Food and Beverage Management
• Preparation & monitoring of Food & Beverage budgets and responsible for sales, costs & inventory control.
• Ensuring profitability of operations and supervise all aspects of Kitchen management including menu-
planning, monitoring food production to ensure compliance with quality & hygiene standards.
• Coordinating with operating staff for upkeep of all f&b outlets/kitchen equipments with Chef Coordination.
Operations Management
• Developing & implementing procedures, control systems for maintaining hygiene & quality standards.
• Knowledge of operations in f&b department, helping troubleshoot client issues pertaining to guest
satisfaction.
People Management/ Training
• Handling operational functions like pre-shifts staff briefings, creating the duty roster, shift management.
• Guiding mentoring team members to ensure efficiency in operations & meeting of individual & group targets.
• Imparting appropriate training on Food preparation, Service Excellence to restaurant and support service staff.
Career Highlights
Since Sep’2013
Hotel Premier inn, Shalimarbagh, New Delhi as Food & Beverage Team Leader
(UK’s biggest chain of hotel in India)
Role
• Executing Food & Beverage Menus, SOP’s and monthly report on Market trends efficiently.
• planning a-la-carte, days special & Daily Buffet Menu as per the Market demand and competition
• Ensuring the timely and accurate completion of all period-end financial statements and reports
Jun’2012 to Sep’2013
Hotel Sarovar portico, Jaipur as Asst.Restaurant manager.
(sarovar Group of hotel)
Role
• Managed all aspects of kitchen management including food production and aesthetic presentation of food &
beverages
March’ 2011 to June’ 2012
Hotel Savannah Sarovar Premiere, Whitefield, Bangalore as Asst. Restaurant manager.
Role
• Independently handling the overall functional management - Planning, forecasting and budgeting the
revenues and cost for the outlet.
• Coordinating with the different departments for supplies to ensure adequate stock, customer complaints and
feedbacks from customers and team etc.
Apr’ 2009 to Mar’ 2011 Hotel Savannah Sarovar Premiere, Whitefield, Bangalore as food & Beverage
Executive
Role
• Continuously improving and innovating upon product and services to achieve a large market share and retain
regular guests of the restaurant.
3. • Facilitate learning and development for all the team members of the outlet.
• Implementing systems and procedures that achieve higher cost efficiency and guest satisfactions.
Oct’ 2008 to Mar’ Jul'2009
Hotel Savannah Sarovar Premiere, Whitefield, Bangalore as Food & Beverage Sr.Captain.
Role
• Ensuring that all the operational standards set for all the equipments & processes are followed
• Conducting daily briefing of the staff, and supervisor the following.
May’ 2008 to Sep’ 2008 Hotel Savannah Sarovar Premiere, Whitefield, Bangalore as food & Beverage
Captain
Role
• Conducting hygiene inspections while providing feedback to the operating staff for gaps in actual VS
standardized norms
• Monitoring the daily number of covers and the average check of the restaurant.
• Restaurant setup & miss-en-place, Reservations and Restaurant inventory.
Jan’ 2007 to 2008 Hotel Fortune Landmark Ashram Road, Ahmadabad as food & Beverage Tr.Captain
(Welcome Group of Hotels)
2006 to 2007 Jan’ 2005 to 2006 Hotel Fortune Landmark Ashram Road, Ahmadabad as food & Beverage
Steward
Jan’ 2005 to 2006 Hotel Fortune Landmark Ashram Road, Ahmadabad as food & Beverage Asst.steward
Key Responsibilities:
- Attending pre-function meetings and follow- up meeting specifics i.e. menu, service procedures, guest concerns,
timing, assignments and special details.
- Inspecting cleanliness and proper set up; enforcing compliance with the highest standards of food preparation &
serving.
- Ensuring the smooth day-to-day functioning of the outlet.
- Implementing an effective system of recording guest history, Preference and guest related data.
- Working association with the sales and marketing department in the area of guest mix, guest profiles, effect of
new/ competitions outlets.
- Responsible for food forecasting, daily ordering of food supplies, checking and receiving deliveries, and
maintaining optimum levels of food inventories.
- Working towards highest levels of customer satisfaction as indicated through feedbacks. Maintained cordial
relations with the clients to assure satisfactory service and speedy problem solving.
- Formulating & implementing strategic plans to enhance service quality standards & implement strict measures in
customer care procedures to optimize guest satisfaction & retention.
ACADEMIC CREDENTIALSACADEMIC CREDENTIALS
•• One-half year’s P.G. diploma in Hotel management & tourism in 2004 from I.H.M.T (Institute OfOne-half year’s P.G. diploma in Hotel management & tourism in 2004 from I.H.M.T (Institute Of
Hotel Management & Tourism) Bhubaneswar.Hotel Management & Tourism) Bhubaneswar.
4. •• Successfully completed Bartending course from Tulleeho Bartending Academy Bangaluru.Successfully completed Bartending course from Tulleeho Bartending Academy Bangaluru.
•• In year 2010.In year 2010.
•• Successfully completed the Certified Departmental trainer Program from Savannah SarovarSuccessfully completed the Certified Departmental trainer Program from Savannah Sarovar
Premiere BangaluruPremiere Bangaluru
•• Graduation in Arts from Fakir Mohan University Balasore (Orissa) in 2003.Graduation in Arts from Fakir Mohan University Balasore (Orissa) in 2003.
•• Intermediate in commerce from Orissa Inter Education Council Baripada in 2000.Intermediate in commerce from Orissa Inter Education Council Baripada in 2000.
•• Matriculation from Orissa Secondary Examination Board Orissa in 1998.Matriculation from Orissa Secondary Examination Board Orissa in 1998.
TT
RAININGS ATTENDEDRAININGS ATTENDED
- Industrial Training in Hotel Fortune Landmark Ahmadabad – 6 Months
Personal InformationPersonal Information
Date of Birth : 3rd March 1983
Address : At-Palusia, post-Gopinathpur, via-Dehurda, Dist-Blasore, pin-756036, Odisha, India