This document contains personal and employment details for Benyounes Taouil. It outlines his contact information, objectives of seeking a retail, customer service, or cafe/restaurant management position. His employment history details positions as Department Manager at The Sultan Centre supermarket in Kuwait from 2000-2009, and Senior Department Manager at Dean & Deluca grocery stores in Qatar from 2009-2012. His responsibilities included managing departments, staff, suppliers, budgets, and customer service. He has relevant education and qualifications, including courses in food safety, hygiene, and management.

1. PERSONAL DATA
Full Name : Benyounes Taouil
Current Address : Kenitra- Morocco
Nationality : Moroccan
Date of Birth : 31.12.1966
Marital Status : Married
Height : 1.89 .m
Weight : 80 kg
Home ph : 00212537368033
Mobile : 00212626456712
Email : benyounes.taouil@gmail.com
Skype : younes.unis@gmail.com
Position Applying for : 1 – Retail manager( Sells)
2 – Customer service manager
3 – Café restaurant manager
4 –Procurement officer
Objectives:
To join an establishment where I could express my work experience effectively, in order to
develop my gained skills, so that we reach a win-win situation.
Employment History
Employer : The Sultan Centre TSC Kuwait
Website : www.sultancentre.com

2. Position : Department manager
Duration : Marsh /2000 - August /2009
Reporting to : General manager
Reason for leaving : New challenge
Responsibilities
Managing The fresh food department (Produce, Delicatessen, Fresh meat, fresh
seafood. Daily ordering and receiving, weekly and monthly stock take, displays (
attractive display with signage and products rotation) FIFO First in First out.
Suppliers product returns, Product availability, buyers communications ,
Promotions and seasons products.
Assisting the general manager in the floor, duty manager, dealing with the
authorities visits
Staff training , coaching, orientation, scheduling, daily meeting to keep employees
updated, and discussing the previous day sells. Weekly and monthly management
meeting. Minimizing shrinkage and maximizing sells with high level of customer
service. Customer log book .
Maintain the department and the store tidy and clean
Employer : Dean & Deluca Alshaya . Doha QATAR
Website : www deandeluca.com
Position :Senior Department Manager
Duration : September/2009 - November/2012
Reporting to : General Manager & Operation Manager
Reason for leaving : Resignation , Return to Morocco
Responsibilities
Dean & Deluca an American retail luxury brand, international purveyor of gourmet
and quality specialty foods operating in the United States, Japan, Thailand, Taiwan,
South Korea, Turkey and the Middle East. Kuwait Qatar and( UAE Cafe restaurant)
I was Handling package food , fresh food customer service and assisting the café
restaurant team , evenings duty manager, placing orders , receiving, negotiating
products and prices with suppliers , keep calling customers for new products , and
visiting them home to maximize sells. Displays, rotations cross merchandizing,
stock take in weekly basis . daily paper work , communicating with the operation
manager in Kuwait where is the company head quarter
Staff training (114 employees) in customer service , Mystery shopper, and product
knowledge selling skills, coaching and orientation , interviews to recruit new staff
Customer complaint quick solution
I was awarded a lot of times in Kuwait and Qatar for contributing high level of
customer service . I prepared gift basket with nice design to maximize sells
Communication with employees and build the team, maintain the nice and
professional relation between colleagues
Maintain, implementing and respecting the company policy and procedures
Ensure that the operations are running correctly
Ensure that the general atmosphere of the store is fine . trolleys , baskets, lighting,
cleaning, fire …
Budget and goals achieving
Discussing with the area manager stores' issues/problems and proposing
solutions.

3. Ensuring that equipment, infrastructure, etc. in stores are used properly and,
at all times, maintained in good condition.
Supervising the effective implementation of hygiene, sanitation, security and
safety standards, as well as service level standards and ensuring a high-level
customer service both internally and externally.
Providing input to budget & Business Plan in line with departmental
guidelines.
Coordinating action with respect to approved store recruiting and training.
Participating and managing staff/ managers training and development,
recruitment and ensuring that relevant HR procedures are followed.
Education
September.1987 Baccalaureate degree Zaitoun college
September 1988 Mohammed 1 oujda university
Courses and diplomas
February.2002. Employees of the month at TSC
October.2003. Customer service award at TSC
January.2005. Customer service award at TSC
Mai 2006. Employee of the month at TSC
Marsh 2007. top Department sells achievement award at TSC
Mai 2008. Customer service award at TSC
HACCP, Food safety, Hygiene,
October 2010. Customer service award at Dean & Deluca
Management, courses, and diploma at Dean & Deluca
Fire and emergency courses
TUV middle east hygiene , food proceeding internal audit certificate
Developing personal and people skills and capabilities through on-going training.
 Directing, Developing, and Motivating the Sales Team.
 Follow The Leader
 Budgeting Seminar.
 Management by Objectives.
 Time Management.
 Train The Trainer ( IPE )
 Positive People Skills.

4. 
Systems
Microsoft Office.
Internet
Mails
Interests & Hobbies
Traveling
Shopping
Sports
Cars, Moroccan & Qatari driving license
Languages. Arabic mother language
English fluent
French fluent
References
Kevin paul landy General manager
Holger Operation manager
Ismaiil abdelhalim . Area manager
Skills
Experienced in start up business in Food retail and F&B outlets covering all
operational key areas (The Sultan Center 3 stores , & Dean & Deluca )
Management
Customer service (Customer satisfaction)
Retail
Budgets
Negotiation
Procurement
Training
Inventory control
Menu development
HACCP
Team building
Profit
Selling skills
Fact finding