Manish Pandey is a hospitality professional with over 5 years of experience in food and beverage operations and management. He currently works as a Senior Team Leader at The Bristol Hotel in Gurgaon. Previously he has worked at several hotels like ITC Fortune Park, Peppermint Hotel, and Hotel Ramada in various roles like Service Leader and Trainee Captain. He has a degree from AIHM Agra and certifications from AH&LA. His strengths include restaurant management, customer service, team leadership, and ensuring quality standards.

1. MANISH PANDEY
House No – 20, Doctor’s colony kankarbagh, Patna -20
Contact No: 91 9990569756; Email:manishthankfull2u@gmail.com
FOOD & BEVERAGE  HOSPITALITY  RESTAURANT MANAGEMENT
PROFESSIONAL
Offering 05.6 years of experience across the Hotel industry
Profile;
 A self-motivated and highly efficient hotel management professional, possessing hospitality experience
of more than 5.6 years, with various hotel chains.
 Strong background in F&B operations, food and beverage management and public relations.
 Demonstrated capabilities in evolving innovative sales and promotional strategies, training and
development, and team management
 Dynamic and go-getter with total commitment to business objectives.
 Dedicated & resourceful Hospitality Industry Professional with AMERICAN HOTEL & LODGING
ASSOCIATION (AH&LA 3 YRS) in Hospitality and Hotel Administration offering extended experience in
Restaurant Operation, Customer Service/Operations, Guest Relationship Management & F & B
Management.
 Currently working with THE BRISTOL HOTEL GURGAON As a Sr. team leader.
 Worked with ITC FORTUNE PARK DJ AVENUE, HOTEL GHITORNI AS A Food & Beverage CAPTAIN.
 Worked with PEPPERMINT As a Team Leader, Food & Beverage Service.
 Worked with RAMADA HOTEL AHMEDABAD As a trainee captain.
 Worked with SHIV VILAS JAIPUR As a steward.
 Completed six month industrial training with the PRIDE HOTEL AHMEDABAD.
 Adhere to international standard service procedures, with strong background in Restaurant operations, food
& beverage management, public relations, business development, infrastructure & training, to general
administration and customer relations.
 Demonstrated professional excellence in the areas of F & B beverage service (bar, room service/butler
service, fine dining, banquets), Food Production; expertise in handling guest history for personalized service
to regular & high profile guests.
 An unwavering commitment to customer service, with the ability to ensure high quality and timely expedition
of customer requests, build productive relationships, resolve complex issues and win customer loyalty;
 adept at working in high pressure environments with strict deadlines and multiple deliverables
 Effective team leader, trainer, and a motivator with fine-tuned analytical, coordination and culinary skills.
Superior verbal and written communication.
Core Competencies ;
Hospitality Management  Restaurant Management  Food & Beverage Management  Food Outlet Operation 
Kitchen Supervision  Inventory Control  Customer Relationship Management  Guest Relation  Team
Leadership
Career Highlights ;
 Rewarded with Employee of The Month Award for 2 times during 2012-2014 .
Experience Details
The Bristol Hotel, Gurgaon 14 th
may 2015 Till date
SR. TEAM LEADER
ITC FORTUNE PARK DJ AVENUE 22th December
2013 to 10 th may 2015 Service Leader, Food & Beverage Service
Operations Handled: All Day Dining Restaurant
PEPPERMINT HOTEL SECTOR -14 GURGAON 1st
July 2012 to
10th December 2013
Service Leader, Food & Beverage Service

2. Operations Handled: All Day Dining Restaurant, Room Service, Banquets
HOTEL RAMADA AHMEDABAD 1 st
december2011 to 1st may 2012
Trainee captain; speciality restaurant
SHIV VILAS JAIPUR 1 st
january2010 to 1st
august 2011
Steward; Coffee shop
COMPLETED SIX MONTH INDUSTRIAL TRAINING WITH THE PRIDE HOTEL 25 th
june2009
to 25th nov.2009
AHMEDABAD
Key Deliverables ;
 Manage Food & Beverages operations of the entire hotel set up with final accountability to achieve service
delivery norms and profitability objectives.
 Play key role in recipe / menu development based on guest trends / preferences & seasonal considerations.
 Recruit, trained, and deploy qualified manpower to man various job slots in the department.
 Manage Inventory of Liquor to ensure continued availability of stocks.
 Constant endeavour in building and maintaining customer relations by raising the service satisfaction levels
 Utilize problem solving abilities to minimize customer complaints; also offering surprise & delight packages to
customers time to time.
 Plan and execute standard authentic service sequence to embellish service as per benchmarks.
 Strategically formulate & implement strategic plans to enhance service quality standards & implemented strict
measures in customer care procedures to optimize guest satisfaction & retention thereby enhancing sales and
profitability.
 Lead efforts across handling and managing the performance of the team to ensure smooth working and
meeting of targets; also conducting F&B briefings on daily basis.
 Play key role in ensuring adherence of quality, safety and sanitation standards in the organization in
accordance with guidelines; ensuring that entire staff complies with procedures and policies.
 Ensure the proper execution of various promotions and an on-going local marketing plan for restaurant.
 Contribute significantly in functions like Menu Planning, Inventory Management, Staff Management, Food
Costing, Ordering, Stores, etc.
 Rationalize processes to minimize direct & indirect costs & execute control measures to optimize running cost.
Academic Credentials
American hotel & lodging association ( ah &la 3 years );A-IHM Agra.
2010
Bachelor of arts ; Ranchi University RANCHI Jharkhand
2006
Intermediate; J IEC BOARD Ranchi 2002
Matriculation; BSEB, Patna 2000
Trainings & Workshops Attended
 Attended successfully a training workshop based on supervisory Development Programme.
 Completed a training module on Food safety management system .
Personal Details ;
Date of Birth: 30th
MARCH , 1986
Father’s name ; Lalan pandey
Father’s occupation ; govt. employee
Language Proficiency: Hindi & English, French ( learning)
Reference: Available on request