Kimberly Harris has over 20 years of experience in customer service, sales support, administrative, and management roles. She has strong skills in communication, organization, and problem-solving. Her work history includes positions as a receptionist, sales representative, customer service representative, and district manager. She is proficient in tasks like data entry, bookkeeping, scheduling, and resolving customer issues. References are available from her various employers.

1. Kimberly Harris
Sales Support / Customer Service Representative / Lead Generation / Receptionist /
Office Admin / Management
Swannanoa, NC 28778
kharr481@aol.com - 828-280-5575
Happy, upbeat and positive attitude. Responsible, dependable and punctual.
Authorized to work in the US for any employer
WORK EXPERIENCE
Receptionist / Nanny
Starks Financial Group - Asheville, NC - January 2012 - Working temp/part time presently
Skills Used:
Answering phone, office admin duties
Reference for this Business is Dawn Starks 828-337-8022
Receptionist
Asheville Chevrolet - Asheville, NC - January 2016 to Present
Responsibilities
Answering phones and directing calls, greeting customers and making sure they feel comfortable and
welcome. Filing, taking messages, sending email, and payroll account reconciliation.
Accomplishments
I made people smile, in person and on the phone.
References for this company. Stan Anders, Bobby Roussel, Diane Hemphill, Mark Hansen
828-665-4444
Skills Used
Managed phones, filing, appointments, made coffee and managed waiting and seating areas.
Sales Support
North American Roofing - Asheville, NC - July 2014 to January 2016
Responsibilities
Conduct daily outbound calling & relationship management activities
Make initial contact with new prospects, confirm decision-making process, and identify needs
Capture pertinent data to increase our knowledge of the potential customer & their needs, update
information in CRM database, and set appropriate follow-up, Maintain and work to exceed weekly call count,
Build and maintain a healthy sales pipeline to achieve and exceed monthly quota
Accomplishments
Earned more than $800,000 in contracts for my company in 9 months which earned me the Super Star
award
Skills Used
Cold calling, generate leads for outside sales, setting appointment, developing customer/client relationships,
working with outside sales representatives to provide roofing services for company, answer phones,
explaining services provided by the company
Work references for this company: Todd King, Regional Account Manager 828-778-8633
toddking896@gmail.com
Robert Donnes, Regional Account Manager 404-293-8689 rdonnes@naroofing.com
Client Coordinator
H&R Block - January 2014 to April 2014
receptionist, office duties including scheduling, filing, organizing, answering phones, explaining products,

2. filling
copiers, and assembling folders and files for the tax professionals.
WORK FROM HOME CUSTOMER SERVICE
GUTHY RENKER FULLFILLMENT SERVICES - Arden, NC - June 2010 to September 2011
Record keeping of customer interactions and transactions, recording details of inquiries, complaints, and
comments, as well as actions taken.
Confer with customers by telephone to provide information about products and services, to take or enter
orders,
cancel accounts, or to obtain details of complaints.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Check to ensure that appropriate changes were made to resolve customer's problems.
Handled irate customer calls and accounts.
CUSTOMER SERVICE AND HEALTH INSURANCE CLAIMS ADJUSTER
SITEL - Asheville, NC - March 2007 to February 2011
Resolve customer service or billing complaints by performing activities such as refunding money and/or
adjusting bills.
Check to ensure that appropriate changes were made to resolve customers' problems.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and
comments, as well as actions taken.
Supervised unresolved customer grievances for further investigation.
DISTRICT MANAGER
STAMEY'S ENTERPRISES - 1997 to 2007
Hiring, payroll, employee forms, accounting, time audits, invertory, ordering supplies and inventory,
operation manager, training, sales manager, customer service, office manager