1. FRONT OFFICE / FRONT DESK AGENT / CONCIERGE / BELLMAN / OPERA
CURRICULUM VITAE
PERSONAL DETAILS
1. FULL NAME : SAPTO PUTRO NUGROHO
2. PLACE, DATE OF BIRTH : YOGYAKARTA,18 SEPTEMBER 1997
3. NATIONALITY : INDONESIA
4. SEX : MALE
5. RELIGION : MOESLEM
6. MARTIAL STATUS : SINGLE
7. ADDRESS : JL. BATU SARI V RT008/002 BATU AMPAR, CONDET, KRAMAT JATI
8. PHONE : 087786709391 / 089666009113
9. E-MAIL : putrospn@yahoo.com or Saptoputro63@gmail.com
EDUCATIONAL BACKGROUND
1. (2015) GRADUATED FROM 24 VOCATIONAL HIGH SCHOOL (HOTEL ACCOMODATION)
HOTEL SKILL SYSTEM
1. MYOH Hotel System
2. Opera Hotel System
REFERENCES
Axia South Cikarang (021-2808-5001)
1. Nami Sato (GuestRelationManager) : 0811-888-3877
2. AsepSaepudin(Front Office Supervisor) : 0821-2236-1515
3. Rangga Abimata (Front Office Supervisor) :0812-8187-1306
4. Andi AmirudinNugraha (Front Office Supervisor) : 0852-1255-2999

2. EMPLOYMENT HISTORY
1. THE PARK LANE HOTEL (TRAINEE CONCIERGE)
PERIOD: 03 JANUARY2014 – 05 JULY2014
POSITION: CONCIERGE/BELLMAN
HOTEL SYSTEM: OPERA FULL SERVICE
Job Desk: The functionof a Bellman at The Park Lane Hotel is to work closelywiththe Front
Desk Staff, Managementand other hotel departmentsin providingguestassistance with
luggage,transportation and miscellaneousneeds. Alsotobe a GoodConcierge with know
about General Knowledge aroundHotel. Oftenthe first and last persona guestseeswhile
staying at the hotel is the Bellman.The care and attention that goes with thispositionis
crucial to the success ofa hotel as theyconvey a critical message to the guestsabout the
property’scommitment to service. Cause Bellmanat The Park Lane Hotel is The Mirror of the
Hotel.
Duties& Responsibilities:•Greetguestsin a friendlymannerand offerassistance with
luggage • Operate the courtesy shuttle • Baggage handlingfor tours or Group • Communicate
with other departmentsin a friendlyand professional manner• Be aware of local attractions
and restaurants and make recommendationsto guests• Accuratelycommunicate with other
shiftsregarding issuesarisingfrom day to day operations • Coordinate with ChiefConcierge
everytime Start and FinishShift.
2. GREN ALIA PRAPATAN
PERIOD: 12 OCTOBER 2015 – 15 NOVEMBER 2015
POSITION: FRONT DESK AGENT/RECEPTION
HOTEL SYSTEM: MYOH
Job Desk: Front Desk Agent/ Reception,The person who always ready to handle guest
needed, thispositionis where the guest will give first impressionat hotel,AfterBellman /
Doorman. Front Desk Agentis a very important to hotel,Cause this isthe place where all start
and finish.It will success or not.
Duties& Responsibilities:•Registerguests and assigns rooms. Accommodatesspecial
requestswheneverpossible. •Assistsin preregistrationand blocking ofrooms for
reservations.• Using up the sellingTechnique • To be eagerto serve to anyone. • Thoroughly
understandand adheresto proper credit,check- cashing,and cash handlingpoliciesand
procedures.• Understandsroom status and room status tracking. • Knows room locations,
typesof rooms available,and room rates. • Must be sales-minded.Presentsoptionsand
alternativesto guestsand offersassistance in making choices. • Usessuggestive selling
techniquesto sell roomsand to promote otherservicesof the hotel. • Knows the location and
typesof available rooms as well as the activitiesand servicesof the property. • Coordinates

3. room status updateswith the housekeepingdepartmentbynotificationhousekeepingofall
check outs, late checkouts, earlychek-ins,special requests,and day use rooms. • Possessesa
working knowledge ofthe reservationsdepartment.Takes same day reservationsand future
reservationswhennecessary.Knows cancellationprocedures. • Maintainsguest room key
storage, and maintains and supervisesaccessto safe depositboxes. • File room keys ( onlyfor
manual room key hotels) • Knows how to use front office equipment. • Processguest check-
outs. • Performingcashierrelatedfunctionslike posting charges to guestaccounts, raising
paid out's,currency exchange, void or wrong posting. • Followsproceduresfor issuingand
closingsafe depositboxesusedby guests. • Works closelywiththe housekeepingdepartment
in the keepingroom status reports up to date and coordinatesrequestsfor maintenance and
repair work. • Usesproper telephone etiquette toInternal Hotel or evento Eksternal Hotel.
• Performscashieringtasks like bill / invoice settlement,postingchargesto the guest,paid
out's, Foreigncurrency exchange etc. • Usesproper mail,handling package, and message
handlingprocedures. • Attendsdepartmentmeetings.• Reports any Incidentto the manager
or assistant manager. • Knows all safetyand emergencyprocedures,Isaware of accident
preventionpolicies. •Maintains the cleanlinessand neatnessofthe front deskarea.
3. AXIA SOUTH CIKARANG / PT. TTLR ResidencesServicedApartement
(Managed by Toyota Tusho Group)
PERIOD: 28 MARCH 2016 – 10 OCTOBER 2016
POSITION: BELLMAN
HOTEL SYSTEM: OPERA MICROS LITE
Job Desk: Bellmanat Service Apartementis to ensure the luggage of the guest is safetyand
must quick delivery,SpeciallyforLong Stay Guest.For LSG the most important things isabout
timing. Workingcorporate with Front Desk Supervisorand also GuestRelationOfficer.
Duties& Responsibilities:•Stand by at the Lobby to greet the guest • Must be quick action
whenFront Office call Bellman • Helpingand Backup Front Desk Agentif Needed •Ensure for
Depart and Arrival guestluggage handle withcare • Handling for Transportation • Coordinate
with Service Desk Transportain for there’sno mistakes • HelpingFront Desk to make sure for
Ttansportation time, name,and destinationif necessary • Make any report of Bellmanand
Give it to Supervisoror Manager FO • Give some learningand skill to another Bellman • Make
sure to another Bellmanworking nice and tidy • To be a Leader Bellmanat Axia South
Cikarang • Givingsome Conduct and good SOP

4. PROFESSIONAL QUALIFICATION
1. STUDENT INTERNSHIP PROGRAMHOTEL THE PARK LANE JAKARTA (FRONT OFFICE
DEPARTEMENT)
2. TOEFL PREDICTION TEST CONDUCTED BY ENGLISH LANGGUAGEINSTITUTEDGEORGEMASON
UNIVERSITY(ELI GMU)
3. PROVIDE ACCOMODATION RECEPTION SERVICES
4. TABLE MANNER PROGRAMAT THE MEDIA HOTEL & TOWERS
LANGGUAGE
1. GOOD SPOKEN BAHASA INDONESIA
2. GOOD ORAL AND SPEAK ENGLISHAS WELL
3. JAPANESE STIIL POOR AND STILL LEARNING
SUCH A CURRICULUMVITAE I CREATED THIS IN TRUTH AND ACCOUNTABILITY.
SINCERELY,
SAPTO PUTRO NUGROHO