This document summarizes Jacqueline F. Orr's work experience and qualifications. She has over 15 years of experience in administrative, accounting, and customer service roles. Her skills include Microsoft Office, QuickBooks, accounting, and customer service. She is currently working in customer service and has previous experience in accounting, administration, and beautician roles.

1. Jacqueline F. Orr
1503 Lincoln Creek Rd
Rochester, WA 98579
(360) 259-2326 or (360) 736-0372
SUMMARY OF EXPERIENCE
Computer skills consisting of various programs, Microsoft Word, Excel, Power Point,
QuickBooks, Metavante Benefits Payment System, Outlook and Peachtree Accounting. Excellent
customer and co-worker communicative skills. Bookkeeping, cashiering, accounting, and great
organizational skills.
WORK EXPERIENCE
August 2014 to Present. Customer Service, Pace Edwards Co, Centralia, WA. Performs clerical
and administrative duties, filing, responding to emails, answering phones in response to taking
orders for parts, locating tracking information for the customer and filing claims on damaged
product from trucking companies.
November 2010 to January 2014. Accounting, Administration, My Paperless Office/EmCentrix,
Olympia, WA. Administrative duties, answering phones, assisting clients with their balances on
Flexible Spending Accounts and Health Reimbursement Accounts and claims questions.
Performs claim reimbursements for medical, dental and vision expenses within Internal Revenue
Service guidelines, composes legal plan documents and completes the set up of the company and
employees for Flexible Spending Account and Health Reimbursement Account plans. Testing of
Human Resources websites for clients before they use the system to ensure there are no errors for
client's payroll, benefits, schedule and personal information. Keep track of client errors and
customization for the Human Resources websites in ZenDesk like a help desk feature. Performs
accounts receivable functions, posts checks, generates invoices and posts Point of Sales charges
from the Metavante System. Completed all invoicing to clients and posted all payments to
Quickbooks.
February 2005 to November 2010. Secretary/Office Assistant, Goebel Septic Tank Service, Inc.,
Centralia, WA. Perform accounts receivable, accounts payable, clerical and administrative
functions. Answer telephones, setup appointments, and dispatch drivers with directions to job
sites. Independently operates in accordance with office policies and procedures. Establish
accounts for new and recurring customers by entering customer information from invoices into a
system known as PeachTree Accounting. Prepare and mail end of the month statements and
invoices to customers with established deadlines. Collect daily revenue, cash and checks, and
make bank deposits weekly. Balance company account and payroll weekly. Ensure accurate
billing and collection records are filed and maintained. Provide cost analysis and price estimates
to customers for services. Communicate effectively, receive customer complaints and provide
alternative recommendations. Accept deliveries, copies, files, faxes, and opens mail daily.
August 2004 to February 2005. Beautician, It's All About You, Lacey, WA. Cuts, styles, perms,
washes and colors hair, all while building a relationship with customers to build a clientele.
Receives money, logs and balances the cash flow at the end of the day.
January 2003 to August 2004. Beautician, Hair Perfect, Lacey, WA. Cuts, styles, perms, washes
and colors hair, all while building a relationship with customers to build a clientele. Responsible
for opening and closing the entire shop. Receives money, logs and balances the cash flow at the
end of the day.

2. August 2001 to November 2001. Receptionist, Southside Total Fitness, Chehalis, WA. Answer
telephones, greet customers, enroll customers into a membership program. Obtain and verify
membership status and maintain daily logs of customer traffic. Enter personal data into computer
system consisting of new and existing members. Open and close establishment to ensure the
building is secure. Accept cash, issue receipts and balance cash flow daily. Maintain filing
system and clean exercise equipment.
September 1999 to May 2001. Cashier/Customer Service Associate, Toy-R-Us,1869 Southpark
Blvd., Colonial Heights, VA 23834 (804) 520-8029. Approve legitimate refunds for customer
returns. Cashier, count, verify and balance money intake from all working cashier stations daily.
Secure currency within store safe and observe cashiers for efficiency and ability to perform.
Maintain store appearance before, during and after store hours. Receive funds and exchange
merchandise purchased. Approve checks and verify charges from paying customer accounts.
Perform month-end inventory accountability of merchandise throughout the store and warehouse.
June 1998 to August 1998. Office Assistant, GS04, U.S. Government, Faulenberg Kaserne,
Wuerzburg, Germany. Perform clerical and administrative duties involving all elements of office
operation and services. Duties include, answer multi-phone lines, run errands, bookkeeping,
faxing, filing, proof reading, typing, and preparing conference room and documents for executive
briefings. Use office automation equipment and software to include Microsoft Office, Word
Perfect, Excel and Power Point.
June 1997 to August 1997. Office Assistant, GS04, U.S. Government, Faulenberg Kaserne,
Wuerzburg, Germany. Operate computer to input, store and retrieve data. Organize Army
Regulations within the computer database provided. Maintain records and files according to the
MARKS filing system. Answer telephones, receive and distribute mail.
EDUCATION
Accounting Diploma, 2003-2004, Stratford Career Institute
Beautician School, 2001-2003, Centralia Beauty College
HS Diploma, 2000, Colonial Heights High School, Colonial Heights, VA
LICENSES
November 2002, Beautician License, Washington