Deshae' Durant is a resourceful call center representative with over 5 years of experience handling inbound and outbound calls, troubleshooting issues, and resolving customer problems to minimize dissatisfaction. She has a proven track record of consistently meeting and exceeding productivity goals at previous roles with companies like PepsiCo, Aon Hewitt, Randstad, and Southernvoices. Durant maintains a high level of professionalism, patience, and efficiency.

1. Deshae’ Durant
2714 N Gleen Avenue, Winston-Salem, NC 27105| Cell: (336)582-8150 Deshae24Drant@yahoo.com
Summary
Resourceful Call Center Representative who consistently meets and exceeds productivity goals.Proven capacity to
troubleshoot issues to resolveissues quickly.Maintainsa high level of professionalism,patienceand efficiency to
minimizecustomer dissatisfaction and increasecustomer loyalty.
Highlights
 Troubleshooting
 Service and support
 Computer software Savvy
 Friendly
 People person
 Critical thinker
 Problem solver
Experience
Call CenterSalesRepresentative
PepsiCo- Winston-Salem,NC August 2015 to Current
 Took orders via outbound and inbound calls.
 Address customers concerns regardingtheir orders and deliveries.
 Handleany trouble shootingproblems to make sure customers’ orders got to them in a timely fashion.
Call centerRepresentative
Aon Hewitt- Winston-Salem,NC April 2014 to May 2015
 Address customer serviceinquiriesin a timely and accuratefashion.
 Give accurateand appropriateinformation to answer questions,troubleshoot issues.
 Achieved customer satisfaction becamefull-timerepresentative within 4 months.
Call CenterRepresentative
Randstad (AonHewitt) - Winston-Salem,NC September 2013 to April 2014
 Address customer serviceinquiriesin a timely and accuratefashion.
 Give accurateand appropriateinformation to answer questions,troubleshoot issues.
 Achieved customer satisfaction went from annual enrollmentrepresentative to ongoing representative.
Call CenterRepresentative
Southernvoices- Winston-Salem,NC August 2012 to April 2013
 Properly directed inbound calls in phonequeues to improve call flow.
 Give accurateand appropriateinformation to answer questions,troubleshoot issues,and resolve
complaints.

2.  Provided accurateand appropriateinformation in responseto customer inquiries.
 Developed effective relationship with all departments through clear communication.
Education
R.J.Reynolds High school 2005-2009
Diploma