Pamela Higgins is seeking a call center or customer service position in retail. She has extensive experience in call centers, working in bound, outbound, and blended environments. She has skills in training, client relations, problem solving, and leading diverse teams to achieve goals. Her experience includes over 5 years as a customer service manager and representative at Walmart, and over 2 years in customer service at Reese Brothers Call Center. She has an Associate Degree in psychology from the University of Phoenix and plans to pursue her Bachelor's degree.

1. 1134 Bose Ave, RockHill S.C.
(803)747-5160
Website x Website
Pamelahiggins303@gmail.com
PAMELA HIGGINS
OB
JECTIVE
Call center/ Customer service in retail bringing extensive call
center experience in bound, outbound and blended
environments. Strength in training and development, client
relations and problem solving. Dynamic customer service
manager who leads diverse teams to achieve company goals.
SKILLS & ABILITIES Skilled trainer, exceptional interpersonal communication,
excellent time management skills, effective problem solver,
adherence to high customer service standards, exceptional
telephone etiquette.
EXPERIENCE WALMART CUSTOMER SERVICE/MANAGER ORANGEBURG, S.C.
04/04/2010 - 11/15/2015
 Investigated and resolved customer inquiries and
complaints in an empathetic manner.
 Crossed trained and backed up other customer service
managers.
 Solved unresolved customer issues.
 Assumed ownership over team productivity and
managed work flow to meet or exceed quality service
goals.
REESE BROTHERS CALL CENTER CUSTOMER SERVICE, ORANGEBURG S.C.
10/26/2007 – 04/04/2010
 Sold AT&T long distance to customers without AT&T
service.
 Updated customer orders from start to finish in an
accurate and timely manner.
 Maintained up-to-date knowledge of product and
service changes.
EDUCATION UNIVERSITY OF PHOENIX, PHOENIX ARIZONA, ASSOCIATE DEGREE
I am currently taking online classes, pursuing my degree in
psychology. Upon graduating plan to pursue my bachelor’s
degree.
COMMUNICATION On 04/04/2015 I was awarded for fiveyears of dedication and
hard work as an Walmart employee, I was chosen to speak to an
orientation class about what it was like to work for Walmart and
what to look forward to as an employee.

2. Page 2
LEADERSHIP After two years of being employed at Walmart as a customer service
representative I became customer service manager, and department manager.
REFERENCES