LaRaye Morris is seeking a customer service role that allows her to utilize her strong communication skills and 10+ years of experience in call centers. She has held various roles providing customer support, data entry, and account management at companies such as Rent-A-Center, CardLab, Bank of America, GameStop, LetsTalk, Advantage Cable Services, and Capital One Bank. Morris prides herself on maintaining positive customer relationships and resolving issues. She aims to continue developing her leadership abilities through increased responsibility.

1. LaRaye Morris
1015 N Carrier PkwyApt C202, Grand Prairie, Tx. 75050 | (682) 203-3993 | morrislaraye@gmail.com
Objective
I'm a dedicated customer care advocate w/motivation to maintain customer satisfaction and contribute to
company success. Excellent communicator w/10+years' experience working in a demanding call center
environment as a customer service, collections, client support, data entry, entry level representative. Very
committed to the job at hand and hard working at all times. Extremely motivated individual, team player,
dedicated and very gifted and driven to succeed and accomplish all task given to me.
Experience
Rent-A-Center Headquarters Jan 2015 to April 2015
Inventory Account Payables (temporary)
 Completing data entry work, keying invoices, updating client invoices, faxing, scanning, and
maintaining great relationships with our clients.
 Charge-Offs, checking invoices for paid or not paid, regrouping and recovering inventory,
merchandising reports
CardLab, Inc. September 2014 to Jan 2015
Account Manager/CSR (temporary)
 Call Center Environment handling 100+ inbound / outbound calls on a daily basis
 Speaking to customers, clients and associate about past, present and future orders
 Completing data entry work, creating orders, updating orders, checking the status of orders,
maintaining great relationships with our clients.
Bank of America-CSCC April 2014 to August 2014
Advance Loan System/CSR (temporary)
 Call Center Environment handling 100+ inbound calls on a daily basis
 Speaking to customers, associates, 3rd Parties about HELOCs & UNSEC LOCs
 Providing detailed information about LOCs and servicing their accounts, as well as faxing, mailing
and handling Payoff Demands, Subordinations Request, etc. for 3rd Parties
Veritix/PWC Project January 2014 to March 2014
Tax Package Support Rep (tax seasonal contract)
 Call Center Environment handling 100+ inbound calls on a daily basis
 Speaking to clients and brokers in regards to K-1 tax packages
 Updating and correcting various tax packages
GameStop - Call Center September 2012 to January 2014
Inbound Customer Service Rep II (09/2013 to 01/2014)
 Call Center Environment handling 100+ inbound/outbound calls on a daily basis
 Taking payments, providing full refunds and creating replacement orders
 Training new agents that hit the floor, walking the floor and helping agents with any questions
 Completing side projects in regards to data entry, faxing and fixing any issues with accounts or
orders

2. Inbound Customer Service Rep (09/2012 to 09/2013)
 Call Center Environment handling 100+ inbound/outbound calls on a daily basis
 Checking orders and verifying/changing account information
 Providing detailed information per customer requests on account information or shipment status
LetsTalk.com – Call Center July 2011 to June 2012
Inbound Customer Service Rep
 Call Center Environment handling 100+ inbound/outbound calls on a daily basis,
 Checking orders, checking accounts, providing and taking payments
 Upselling various plan, phones and accessories
 Data entry work and faxing
Advantage Cable Services – Call Center August 2010 to July 2011
Inbound Customer Service Rep
 Call Center Environment handling 100+ inbound/outbound calls on a daily basis
 Dispatching work and talking to techs and customers, making appointments and rescheduling
appointments
 Data entry work, collections, etc.
Capital One Bank – Call Center Nov 2008 to December 2009
Inbound Customer Service Rep
 Call Center Environment handling 100+ inbound/outbound calls on a daily basis
 Checking accounts and updating them as needed, correcting errors where errors have occurred and
taking payments
 Upselling various types of services
 Faxing and fixing any issues w/accounts
Custom Food Group March 2006 to July 2008
Customer Service/Cashier (part-time)
 Greeting over 200+ employees on a daily basis
 Taking cash and checks at the cash register; serving and being a hostess
D.B.R. October 2005 to September 2007
Account Specialist/Client Support Represenative
 Handled over 100+ customers w/delinquent accounts and taking payments.
 Clerical work, faxing, fling, calling
Education
BSB/MKT
University of Phoenix – Arlington, TX
March 2014 to Graduation Date
Business
Cedar Valley Jr. College-Lancaster - Lancaster, TX
August 2002 to December 2002
High School Diploma in Education
Eagle Charter High School - Fort Worth, TX
August 2001 to June 2002
Skills & Abilities

3. Customer Care oriented, excellent communication skills, computer proficiency, developed listening skills,
energetic work attitude, creative problem solver, fast learner w/a wide range of practical skills, courteous
demeanor and strong organizational skills. All in all, I'm a charismatic, determined, sponge, with great
potential to W.O.W. I'm willing to start at the bottom and learn everything I can, so that I may climb as high as
I can go, which is to the top! Very reliable and capable of bringing joy and light, into any room or workplace;
with a humble, wonderful, joyful, fun spirit.
What I would describe are my strengths? – I’m friendly. I’m very organized and detail orientated. I’m a team
player. I’m always punctual, willing to help or assist. I pick up on things quickly and a fast learner.
What would I say are some areas I could improve upon? – I have great leadership capabilities that I believe
can be further developed, an improved upon by being given an increasing level of responsibility in a company.
Why do I feel I could be an asset to your organization? – I have a natural light within me, which causes people
to gravitate to me in a positive way. I am very good with customer service and helping people as a whole. I
believe I would bring an upbeat personality, along with strong work ethic to your company. Giving credit to
my strong organizational skills, creative mind, and passion to get the job done efficiently, I believe I could be a
valuable asset to your organization.
Computer skills: Typing Speeds 50 words per min Ten Key Strokes 35 per hr.