This document provides a summary and work history for Jessica Anne Uphsur. She has over 10 years of experience in customer service roles, including as an Administrative Assistant/Sales Manager and Divisional Consultant. She is skilled in sales, customer service, team leadership and problem resolution.

1. JESSICA ANNE UPSHUR
1163 Devonshire Ave. San Leandro, CA 94579
CELL: 801-358-2013
EMAIL: jessicaupshur1@gmail.com
SUMMARY
-Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced
environment.
- Solid team player who offers a positive and cooperative attitude.
-Skilled in exceeding sales goals and company expectations by expanding client base and maintaining high
standards of customer service
HIGHLIGHTS
Cheerful and energetic
Flexible scheduling
Effective team player
Fluent in Tagalog
Dependable and reliable
ACCOMPLISHMENTS
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Promoted to a consultant after 12 months of employment.
Coached and developed a canvassing department, which became one of the top offices in the division
including (CA, WA, OR, WY, MT, UT etc.) in 2012 to 2013
WORK EXPERIENCE
KIRBY Co. / Tristar Enterprises JAN2014- CURRENT
POSITION: Administrative Assistant/ Sales Manager
-Confirmed that appropriate changes were made to resolve customers' problems.
-Informed customers about sales and promotions in a friendly and engaging manner.
-Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and
efficiently.
-Trained new employees on company customer service policies and service level standards.
Kirby Company FEB 2011- MAY 2013
POSITION: Divisional Consultant
-Trained new employees on company customer service policies and service level standards.
-Trained sales teams on educational products at seminars and special events.
-Planned, created and delivered sales presentations.

2. Kirby Company OCT 2008-JAN 2011
POSITION: Team Leader/ Manager
- Handling 5-8 people on a daily basis making sure their doing their jobs,
- Closing Deals in Person and over the phone.
- Negotiating Deals with Customers Face to Face.
- Driving a 10 passenger van 5-6 days a week.
- Writing Contracts ( cash, check, credit card and finance deals)
- Talking to the Finance Company making sure customer understands how the financing works,
APR, finance charges, first payment etc.
-
POSITION: Dealer/ Canvasser
- Sold Kirby vacuums door to door. Closing Average 1/3
- Canvassing neighborhoods by scheduling appointments (Door to Door)
- Averaging 15 sold machines every month. With a high of 30.
- Ranked number 1 canvasser of the year 2009-2010
PayPal NOV 2006-APRIL 2008
POSITION: Call Center Representative
- answer calls and respond to emails
- handle customer inquiries both telephonically and by email
- research required information using available resources
- manage and resolve customer complaints
- provide customers with product and service information
- enter new customer information into system
- update existing customer information
- process orders, forms and applications
- identify and escalate priority issues
EDUCATION
ST MARYS ACADEMY-PASAY HIGH SCHOOL / GED
MERRIT COMMUNITY COLLEGE OAKLAND- SOME COLLEGE