Charles Worley is seeking a career position utilizing his skills in customer relations and operations management. He has over 10 years of experience in hospitality management, including positions as Assistant General Manager at Homewood Suites in Gainesville, FL and Residence Inn in Pinehurst, NC. He is currently a technician at Heaven's Best Service Group in Southern Pines, NC, where he handles scheduling, accounting, and on-site work. He has an Associate's degree in Hotel and Restaurant Administration from Sandhills Community College.

1. Charles W. Worley III
PO Box 575
Aberdeen, NC 28315
Mobile: (910) 610-9091
Email: charlesworley06@gmail.com
Objective:
Looking to obtain a long term career within an organization that will allow me to utilize my skills in customer
relations and operation management to further my career goals.
Career Experience:
HEAVEN’S BEST SERVICE GROUP
Southern Pines, NC
Technician 11/2014-Present
Heaven’s Best Service Group specializes in residential and commercial cleaning which includes; carpets, upholstery,
hardwood flooring, tile and grout, dryer vent,and air duct cleaning. My core responsibilities included; scheduling
jobs based on client demand, all aspects of accounting,franchise fees, product ordering, as well as on site job work.
We strive to provide outstanding service in a timely professionalmanner. Ranked number one in the area on
Angie’s List and Google listings. We also provided an assurance guarantee. If the client was not fully satisfied with
the job done we would provide a 100% refund. Based on my hospitality experience we also offered a rewards
program which included; discounts for returning clients and discounts to clients who provided referrals to friends
and family.
HOMEWOOD SUITES BY HILTON
Gainesville, FL
Assistant General Manager 4/2013-10/2014
Responsible for assisting with the overall performance of the properties operations which included but were not
limited to; Guest Satisfaction, Brand Quality Assurance,Budget,Labor, and Food Costs. Executed the training of
all associates as related to brand and company standards to maximize revenues and service culture. Responsible for
maintaining compliance and up to date on new initiatives for the brand and company. Provided support and
inspections for safety and security to ensure standards are being maintained. Supported the guest experience and
satisfaction in all hotel operations. Worked closely with corporate teams in Human Resources,Accounting,
Revenue Management, Sales and leadership to ensure property and company goals were being achieved. Processed
payroll for staff of 32 spread throughout five departments.
RESIDENCE INN BY MARRIOTT PINEHURST
Pinehurst, North Carolina
Assistant General Manager 04/2011 to 04/2013
Managed all hotel operations while supervising all aspects ofa 25 person staff; assisted
the General Manager with monthly P&L critiques and reviews; processed all accounts
receivable, accounts payable, charge backs, and monthly brand related reports/postings,
worked directly with Revenue Manager, General Manager, and Director of Sales to monitor
inventory and establish effective straight line availability to maximize RevPAr capacity;
Complete understanding of QA and brands self audit, successfully passed all QA inspections
consistently staying above brand YOY while keeping Guest Satisfactory Survey results in the

2. “Green Level"(above 90%); Tracked all property purchases to ensure they stayed within budget
restraints. Hiring, training, and scheduling for all current and new staff members.
HOMEWOOD SUITES BY HILTON PINEHURST
Pinehurst, North Carolina
Sales and Service Coordinator 4/2007-4/2011
Assisted Director of Sales in ensuring all; meeting, banquets,and special events were
set,prepared, organized, and carried out in a timely professionalmanner. Promoted to this
position from Guest Service Representative where my duties included; Managing all front office
operations in a professionalmanner while providing outstanding service to all guests; Providing
support to housekeeping,F&B, maintenance, and sales departments to ensure all daily
operations are carried out effectively; Performed all night audit duties including; closing of daily
reports, end of month reports, and opening of new business day.
EDUCATION:
Sandhills Community College
Pinehurst, NC
Degree: Associates ofApplied Sciences 2009
Major: Hotel and Restaurant Administration
SKILLS AND ABILITIES:
Consistent track record of improving brand related scores.AHLA Certified in Managerial Accounting; AHLA
Certified in F&B Cost Controls; AHLA Certified in Hotel Operations; ServSafe Certified.