Margarita Landing has over 7 years of experience in banking and finance including roles in mortgage servicing, collections, and administrative support. She has strong communication skills, leadership abilities, and proficiency with various software programs. Landing holds a Bachelor's degree in Office Systems Administration and has experience providing customer service, data entry, training, and clerical work.

1. 16151 Sarasota Street
Brooksville, FL 34604
787-460-7349
mlanding21@gmail.com
Margarita O. Landing
Qualifications Profile
A highly motivated leader with supervisory skills. Responsible for New Hire Trainings.
Excellent communication skills, both written and oral. Able to work under pressure and without
supervision in a fast pace environment. Excellent interpersonal relationships and customer service
oriented.
Work History
First Bank Corp of Puerto Rico July 2013 to April 2016
Mortgage Servicing Department
Business Support Specialist
 Mortgage Customer Service, Mortgage Claims, Credit Reporting Specialist, Mortgage
Trainer, payments and payoff processing, escrow disbursements, among other tasks. Back
Office support, Clerical task and Data Entry.
 Knowledge on the following software’s: E-Oscar, Fiserv, MSP, Excel, Word, Outlook,
PWP, Mainframe, Touch Point and others.
University of Puerto Rico at Carolina January 2013 to March 2013
OPEI- Office of Planning and Institutional Studies
Position: Administrative Assistant/Internship
 Setup meetings, manage agenda, students surveys online and by phone, data entry and
clerical duties as ensuring faxes, making letters and reports, among other clerical task.
First Bank Corp of Puerto Rico October 2009 to July 2013
Collection Department
Position: Collector
 Collection calls, Loss Mitigation knowledge, payment processing and excellent
customer service to achieve the performance goal.
 Quickly on the Keyboard, Inbound and Outbound calls, ability to persuade and
establishing repayment schedule.

2. Education
 Bachelor’s Degree in Office Systems Administration
Courses
 Human Resources, Office Administration, Marketing, Keyboarding,
Accounting.
References
Submitted upon requested.