Billy Griffiths is a customer service representative with over 15 years of experience in banking, retail, and sales. He has excellent communication, problem-solving, and teamwork skills. His resume provides contact information, technical skills in AS/400 and ACT programs, and highlights his strengths in areas like time management, leadership, and being proactive.

1. Contact
1092 Bridlemeadows Manor
Calgary, AB T2Y 4L1
griffy@babineau.ca
403-870-2938
IT and Numeracy
 Proficient in AS/400, ACT
 57 wpm
 Efficient in analytical and
numerical problem solving
techniques.
Personal Skills
 Time management
 Proactive and assertive
 Flexible & approachable
Skills
Leadership
Communication
Problem solving
Teamwork
WILLIAM (BILLY) GRIFFITHS
PROFILE
CAREER SPECIFICS
An energetic, motivated and highly dynamic person with strong working skills and a broad
range of hands-on and theoretical experience ranging in many areas. Adept at providing
support and developing new processes through ongoing work. Highly articulate,
demonstrating excellent interpersonal skills. Methodical aptitude with an innate ability in
decision-making, coordinating and analyzing data.
MCKESSON CANADA – Calgary, AB
Customer Service Representative, 2014 - 2015
JAN-PRO CLEANING SYSTEMS – Calgary, AB
Inside Sales Representative, 2013 - 2014
ALBERTA TREASURY BRANCH (ATB) – Calgary, AB
Customer Service Representative, 2007 - 2013
HUDSON’S BAY COMPANY – Moncton, NB
Department Manager, 2004 - 2005
ROYAL BANK OF CANADA – Moncton, NB
Customer Service Representative, 2002 – 2004
TD CANADA TRUST – Saint John, NB
Customer Service Representative, 2001 – 2002
Customer Service
 Promote services as a personal banking representative for seven years, as the first
point of contact for new and potential clients.
 Received very positive feedback from customers regarding services
provided.
 Generate sales from a database of inactive leads and assist in area reviews to
generate new sale opportunities.
 Built a clientele supported primarily by referral business.
 Deescalate customers that are upset and requesting a supervisor or manager.
Sales/Lead Generation
 Proactively called clients building relationship as their account manager. Uncovered
needs through conversations with clients, then found ways to provide products that
would meet their needs.
 Met or exceeded sales targets and objective.
 Author professional correspondence to customers and vendors.
 Communicated account details by email.
 Communicate contract details to customers using common terms to facilitate
understanding.
Detail Mastery & Organization
 Rapidly learn and master varied computer programs
 Supported multiple system migrations and upgrades.
 Manage all aspects of day-to-day operations as department manager
 Staff scheduling
 Communicate product merchandizing.
 Facilitate product knowledge training

2. ATLANTIC BROADCASTING CENTRE – Saint John, NB
(Television & Radio Broadcasting)
Certificate Program, (Certificate obtained with honors)
 Effectively sorted out each issue and coordinated/organized to get the solutions
to customers effectively.
 A clear and confident telephone manner.
 Ability to communicate effectively with a wide range of customers.
 Proven aptitude for dealing with customer complaints.
 First class negotiating, selling and closing skills.
 Strong knowledge of application, solution and major project selling.
 Ability to learn quickly and drive new messages through customer channels.
 Cultivating the companies’ reputation in the market & with customers & suppliers.
 Prepared and implemented strategies streamlining existing work-flows in order to
increase efficiency.
 Fully aware of the importance of data security.
 Provided a stabilizing influence and promoted an excellent environment
conducive to increasing efficiency, enhancing quality and strengthening financial
results.
 Participated and contributed equally while working in a group for projects at work.
 Ability to get on with all levels of people and possess strong relationship building skills.
 Built effective personal relationships and networks within the team, which
contributed towards achieving organizational and team successes.
 Able to continuously meet targets and surpass expectations.
 Strong organizational, administrative and analytical skills.
 Possessing the financial acumen and commercial flair needed to understand
diverse market and identify potential opportunities and new clients.
 Always looking at different ways to improve the service given to customers.
 Improving margins and maintaining a high quality service to clients.
 Able to develop, coordinate, delegate and plan work activities.
 Articulate and well presented.
 Having the necessary drive and enthusiasm required for a tough competitive industry.
 Quick learner, possess a broad range of experience, highly motivated, and have
the ability to work in structured and unstructured environments and Initiating career
awareness and self-monitoring on my overall progress.
Communication
Dealing professionally with a wide
range of people including senior
management, senior engineers,
executives, etc.
Employed appropriate and often
innovative solutions to increase
communication while using time
efficiently to track progress and
meet goals.
Fluency in written and spoken
English.
Expertise
 Customer satisfaction
 Interpret customer feedback
 Call handling
 Managing Customer Data
 Customer service
 Listening to customers
 Managing expectations
 Telephone Etiquette
 Email handling
 End User Support
 Resolving problems
LEADERSHIP, PROBLEM SOLVING & RESPONSIBILITY
TEAM-WORK
ORGANIZING, PLANNING & MANAGEMENT
EDUCATION