This document summarizes the skills and experience of an individual seeking a business management position. They have over 10 years of experience in roles such as business manager, operation manager, and office manager. Their skills include office management, team building, staff training, accounting, and event planning. They have managed both beauty academies and spas, with a focus on marketing, budgeting, and improving operations.

1. Objective
Dedicated and technically skilled business profession, remarkably knowledgeable, creative And
Skillful managing with Great background.
I consider myself quite competent and highly skilled in working for any health and Beauty. Exceptional
Oral communication skills to negotiate and persuade guests and staff to Achieve Results beneficial to
Operation of business. Strong fairness, organized, and strong Independent judgment.
Key Skills
 Office Management
 Teambuilding Supervision
 Staff Development & Training
 Policies & Procedures Manuals
 Report & Document
Preparation
 Accounts Payable /
Receivable
 Bookkeeping & Payroll
 Meeting & Event
Planning
 Inventory
Management
 Expense Reduction
Expertise
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 Improve the operational systems, processes and policies in support of organizations
mission specifically, support better management reporting, information flow and
management, business process and organizational planning.
 Manage and increase the effectiveness and efficiency of Support Services (HR, IT and
Finance), through improvements to each function as well as coordination and
communication between support and business functions.
 Payroll management, including tabulation of accrued employee benefits.
 Regular meetings with Executive Director around fiscal planning.
 Supervise and coach office manager on a weekly basis.
Business Manager
06/2012-2014 CMAC Beauty Academy (World Union Academic) Dubai, UAE
 Reporting to the group Managing Director responsibilities
 Managing all aspects of the Beauty faculty including management and training of
instructors.
 Drive improvements in student engagement, retention and progression.
 Build strong team, prepared and think differently to ensure customer satisfaction and the
team
 Developing and maintaining marketing strategies to meet agreed company objectives.
 Work on the marketing of products and services to the right market whether B2B or B2C.
 Demonstrate technical marketing skills and company product knowledge.
 Develop an annual marketing plan in conjunction with the sales department, for the year’s
activity to meet agreed company objectives.
 Budget management. To deliver all marketing activity within the agreed budget.
 Achieve frequent, timely and positive media coverage across all available media.
 Conduct market research and identify market requirements for current and future
products.
 Analyze potential strategic partner relationships for product lines
 Proactively establish and maintain effective working team relationships with all support
departments.
 Extensive experience of developing, maintaining and delivering on marketing strategies
to meet company objectives.
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Cell: - (724)769-0078 Email:-abirsalem@hotmail.com

2.  Evaluate customer research, market conditions, competitor data and implement
marketing plan alterations as needed.
Business Manager
2010-2012 chain of Sp a Land Mark Group Dubai, UAE
 Doubled the sales from 2009-2011.
 Suggested new products and service that increased earnings by 30%.
 Control ongoing service and product margin analysis to ensure profitability.
 Implement opportunities for managing operational costs.
 Develop Spa's Marketing Strategy.
 Control ongoing service and product margin analysis to ensure profitability.
 Monitor customer satisfaction with surveys, focus groups and comment cards.
 Develop and deliver credible, competitive, value-plus service to the customer.
 Develop a Recruitment Kit for effective recruiting, screening, hiring.
 Develop Value Packed Proposals and maintain internal staff retention programs.
 Develop and monitor Job Descriptions and Staff Goals Planning.
 Maintain an up to date version of the Spa Procedure Manual SOP
 Performed all aspects of profit and loss, including services and product revenue
 Design website and menu of services
Operation Manager
2008-2010 Real Estate First investment Rancho Cucamonga, CA
 Manage daily operations of real estate portfolio comprised of office, industrial, retail or
residential properties.
 Provide prompt tenant service call resolution.
 Enforce lease requirements and property rules/regulations.
 Annual and future year budget preparation, re-forecasting and compliance.
 Preparation of property value (NOI and discounted cash flow) analyses.
 Oversee portfolio’s activity and/or negotiate lease renewals and extensions.
 Actively participate in departmental meeting, classes and training.
Skills:
 Running and programming salon biz salon iris and short cut software.
 Knowledge of QuickBooks (finance software).
 Bilingual, Reading and writing.
Education:
 Cosmetology CA, USA.
 Make-up Diploma, Holland.
 Skin car Diploma, Jordan
 Hair dresser Diploma, Jordan
 Fashion design Diploma, Jordan
 UTA, Real Estate, Texas
 Clayton University, MO
 Chaffey collage, Accounting