Manisha Sinha is seeking an opportunity in training and development with 5 years of experience handling projects and activities focused on performance and resource utilization. She has experience leading teams and delivering on sales, service, quality and productivity targets. Her experience includes roles in customer relationship management, call center management, automotive dealer training, and accounting. She holds an MBA and computer training certification.

1. CURRICULUM VITAE
Manisha Sinha
E-mail: maani.sinha@gmail.com
Mobile: +91 9999608985
CAREER OBJECTIVE
To be there where I can prove my capabilities, ability, knowledge and render my
efforts in the prospect of the organization. Seeking opportunity in training and
development.
Professional Synopsis
• A budding professional with 5 years of hands-on experience in handling activities and
projects assigned with focus on the bottom line performance as well as optimal
utilization of resources.
• Conversant of with the execution of day-to-day activities in coordination with internal /
external departments for smooth business operations.
• Abilities of identifying training needs across levels mapping of skills required for
particular positions and analysis of the existing levels of competencies.
• An effective communicator with good analytical / logical skills and an ability to relate to
people at any level of the business to accomplish set revenue and business targets .
• Team handling across the roll for generating the revenue and meeting targets for the
organization.
Organizational Exposure
Intellio CRM, New Delhi Since September’15
Designation: Team Leader: CRM
Key Deliverables:
• Liaising with Real Estate associate for providing Online Demo of CRM.
• Relationship building with client and key person in the client's company.
• Giving online training to team members about the new aspects of CRM.
• Maintaining the database management of the Real Estate developers /
associates.
• Tying up with sales team for the converting the leads.

2. Mass Callnet , Okhla, New Delhi Mar’14- Mar’15
Designation: Team Leader : MIS
Key Deliverables:
• Mass Callnet a backend process for Vodafone, Delhi
• Delivery of team sales, service level components, quality and productivity targets
& indicators.
• Operational Management: Managing the floor, adherence to schedule.
• Call monitoring, coaching and feedback, responsibility for delivery of the defined
customer experience in every call.
• Training and development of staff.
• Recommendations for product and process development based on customer
feedback and analysis of the same.
• Compiling reports on team’s performance and customer feedback.
• Work very closely with team members to solve customer problems. Also needs to
understand agent's problems and weaknesses and address these. Offers solutions
and suggestions for process and product improvement to management.
Shyama Automobiles Pvt. Ltd.(HERO HONDA Motors Ltd.) Sept’2011-Jan’14
Designation: Executive Trainer : Admin
Key Deliverables:
• Consult with department heads for the training needs.
• Handling DMS software, Training and Development.
• Data Management and report analysis.
• Work directly with individuals to develop improvement plans.
Sai Ram Enterprises (Authorized dealer: Reliance Agro Chemicals) Sept’09-Aug’2011
Designation: Office Asst.
Key Deliverables:
• Accounts handling
• Managing the team for training.
• Stock tracking (buying & selling): Trading
Achievements:
 Highly achievement oriented with an ability to develop effective strategies.
 Easily adaptable to changing work cultures and environments.
 Strong ability to deliver results under pressure and adverse conditions.
 Strong leadership skills with an ability to build, develop and lead result-oriented
teams.
 Excellent communication, presentation and interpersonal skills.

3. EDUCATION
 MBA from Punjab Technical University.
 Passed B.com from Ranchi University from Jharkhand in 2008.
 Passed senior Secondary (Commerce) from C.B.S.E Board in 2003.
 Passed High School from C.B.S.E Board in 2001.
COMPUTER KNOWLEDGE
 One-year diploma in Industrial accounting course (cia+) from I.C.A Ranchi. (From
2008 Aug. to 2009 Sept.
PERSONAL DETAILS
 Name : Manisha Sinha
 Husband’s Name : Rana Sudhanshu
 Date of Birth : 16th Dec.1985
 Marital Status : Married
 Religion : Hindu
 Nationality : Indian
 Languages Known: English, Hindi
 Any Preferred Location: Gurgaon
Address:-
A-171, Suvidha Apartment,
Gh-10, Sector -56
Gurgaon
Interests and Hobbies:
Making Friends and Traveling
Reference
Can be provided if required
I hereby certify that the above information is true to the best of my
Knowledge and belief.
Date: 10-09-2015
Place: Gurgaon
(Manisha Sinha)