This document is a resume for Lungiswa Innocentia Masopye summarizing her professional experience. She has over 3 years of experience as a supervisor in a production company and 6 years of experience in sales and customer service. Her resume lists her roles as a sales consultant, supervisor, cashier supervisor, secretary, and her education including certificates in management, human resources, and secretarial skills.

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LUNGISWA INNOCENTIA MASOPYE
14C MARIANAS FLATS
PAUL KRUGER STREET
PRETORIA CENTRAL
Phone: 082 645 8055
innocentialungi@outlook.com
PROFESSIONAL SUMMARY
Seasoned Supervisor with more than three years’ experience in a fast paced production
company. Excellent leadership and communication skills.
Service –orientated sales consultant with six years’ background in sales and customer service.
Core competencies includes capturing of orders, quoting and invoicing as well as excellent
communication and time management skills. Handles tasks with accuracy and efficiency.
SKILLS
 Customer and personal service
 Administration and experience
 Management of personnel resources
 Personal and Human resource
EXPERIENCE
Sales Consultant Feb 2016-Present
Progressive Impressions
 Provide customers with information such as quotes, orders, sales, credit, funding
options or incentives.
 Take quote requests or orders from customers.
 Develop marketing or strategic plans for sales territories.
 Create customized energy management packages to satisfy customer needs.

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Supervisor Mar 2012-Jan 2016
Progressive Impressions
 Evaluate worker’s performance and prepare written performance evaluations.
 Interview, hire and train workers.
 Provide fire protection of first aid assistance when necessary.
 Monitor game operations to ensure that the house rules are followed and that the
employees provide prompt and courteous service.
 Determine how many gaming tables to open each day and schedule staff accordingly.
Curtain Rail assembler May 2011-Mar 2012
Progressive Impressions
 Assembling of curtain rails
 Assembling of curtain poles
 General adhoc duties
Cashier Supervisor
Jetmart Nov 2004-Oct 2010
 Provide customer service by greeting and assisting customer, and responding to
customer inquiries and complaints.
 Direct and supervise employees engaged in sales, inventory- taking, reconciling cash
receipts, or in performing services for the customers.
 Monitor sales activities to ensure that customers receive satisfactory service and
quality goods.
 Inventory stock and reorder when inventory drops to a specific level.
 Instruct staff on how to handle difficult and complicated sales.
 Estimate consumer demand and determine the types and amounts of goods to be sold.
 Formulate pricing policies for merchandise, according to profitability requirements.
 Assign employees to specific duties.
 Examine merchandise to ensure that it is correctly priced and displayed and that it
functions as advertised.
Secretary
Labtop Recruitment agency Feb 2002-Nov2002
 Receive and place telephone calls.
 Schedule and make appointments.
 Make photocopies of correspondence, documents, and other printed matter.
 Prepare and distribute invoices to bill clients or pay account expenses.
 Draft and type office memos.

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EDUCATION
Certificate: Management course Still studying
BMT College
Certificate: Managing employment process: Human Resourse
University of South Africa (UNISA) – Muckleneuk Campus Mar 2007
Certificate: Secretarial Nov 2009
Mercy College