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Amy Cole
3990 SuwaneeBend Dr, Suwanee, GA 30024
T: (404) 513-3871 E: amy.castile@gmail.com
Qualifications Well-accomplished Regional Field Sales Trainer with10 years’ experience supporting district wide training and
companydriveninitiatives. Strongexperience inguiding trainee career development, coaching behaviors for success,
acclimatingnew associates to individual roles, facilitatingregional trainingevents, andpreparing drivenemployees
for internal advancement. Proficient inMicrosoft Word, Outlook, andAccess. AdvancedinMicrosoft PowerPoint,
Excel, andSharePoint, WebEx, .
Experience T-Mobile USA, Regional Field Sales Trainer 05/2015-Present
 Documented experience working directly with Regional Sales Director to create and implement
regional sales strategies to accelerate growth and the companies overall bottom line.
 Extensive experience supporting 700+ frontline sales employees by ensuring written and verbal
communication is given on a daily and weekly basis to track training completion performance and
overall knowledge.
 Experience working with Regional Sales Directors/ Regional District Managers to assess their current
state of business, if there were any knowledge gaps, skills that needed coaching, and or providing
behavioralanalysis as a means to develop a particular skillset.
 Extensive experience cascading company initiatives and regional directives in the form of web based
trainings, virtual instructor led trainings, in person trainings, and regional meetings.
 Experience in training cross channeldepartments and collaborating with cross channelleadership to
align the frontline on operations, procedures,and sales tactics.
 Extensive experience co-creating and co-executing in person and instructor led training for account
executives and account managers in the @Work Direct department allowing us to provide new and
tenured associates with the skills needed to execute in the field and become the leading force in sales.
 Documented experience working with National Training Team and providing feedbackto create the
newonboarding training for all mid-market business account executives.
T-Mobile USA, RetailSales Training Manager 05/2010-Present
 Experience organizing, planning, and executing the districts quarterly“New Hire Training Workshop”, which
brought employees together for additional training andon-boarding, as well as set standards of execution
and accountabilityfor salesmetrics, policies, and the T-Mobile Values.
 Extensive experience training new external Retail Store Managers as well as retailsales representatives on
product knowledge, sales quotas, operations, and developmental coaching.
 Mentoredadvancedemployees in Career Development Program, mentoring andpreparing standout
employees for the next level ofleadership.
 Extensive experience movingunderperformingstores in growth, revenue, andloyaltyinto highperforming
stores validated byregionwide recognition.
 Documentedexperience intraining cross channel departments, companyowner-operators, andother
managers onoperations, procedures, and salestactics to enrich the T-MobileOne Teaminitiative.

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T-Mobile USA, Retail Sales Manager 09/2004-05/2010
 Carefully analyze my stores metrics and goals which are used to track individual statistics and sales
performance to coach sales staff behaviors to increase productivity and profitability.
 Documented experience in coaching underperforming associates with an individualized approach to
reach maximum potential.
 Experience taking high potential associates and improving opportunity areas to prepare them for the
next level of leadership.
 Documented experience designing training materialfor new products and policies the company has
implemented,and ensuring execution of the materialdistrict wide.
T-Mobile USA, Customer Service Trainer 06/2003-09/2004
 Co-facilitated during in 6 week newhire training programming, by introducing newemployees to the
organization and providing them with their job responsibilities and setting a quality standard.
 Reviewed sub quality calls with individualreps and coached them on how to improve customer service
scores by favorably addressing customer issues, while creating profit for the organization.
 Assisted in implementing and training customer service representatives on how to effectively use
internaltools and resources to respond to customer issues more efficiently, and with higher accuracy.
Education
Georgia Perimeter College (Dunwoody, GA) 09/2004- 09/2010
Butler County Community College (El Dorado, KS) 09/2001- 01/2003
Ashford University (San Francisco, CA Online) 01/2016- Present
Awards
Peak Achievement Nominated 09/2009 1st Semester
Nominated 10/2009 2nd Semester
Nominated & Awarded 09/2011
Nominated 12/2014
Winners Circle Awarded Q2/ 2012
Leadership Development Program 02/2015