1. Stacy Quackenbush
2367 W. Caley Place - Littleton, CO 80120
303-905-9174 blackmists2@hotmail.com
Objective: A position which allows me to use my various skills to their full potential and to learn as
many new skills as possible.
EDUCATION:
Denver University, University Park, Denver Colorado - 1993
Major: BA in Economics
Minors: Computer Science
Business Administration
Math
Knowledge of:
Operating Systems: AS/400, HP/3000, Unix, VMS
Word Processors: Microsoft Word, Microsoft Works, Word Perfect
Spread Sheets: Microsoft Excel, Quattro Pro, Lotus 1,2,3, Access
Other Software: Lotus notes, Macafee, Explorer, Windows ME/XP/95/98/2000/Vista
Typing: 85 WPM, 10 Key
PROFESSIONAL EXPERIENCE:
Dish Network 4/10-9/14 (14.10/perhour)
Call Center Customer Service Representative.
-Dr Dish(advanced tech), Welcome Center(new customer support).
-Answer calls from customers for all inquiries.
-Scheduling for technicians
-Advanced technical support for equipment replacement
-Billing and sales
Ch2mhill Facilities/Lakeshore temp service. 6/09-1/10 ($12.00/perhour)
Call Center Representative
-Answer calls from customers with requests for work or other inquiries.
-Create and process work orders.
-Process daily time logs for the technicians, enter time and payroll and reconcile
for accuracy.
-Process office and cubicle signage requests.
-Assisted in training new hires for the call center.
Procurement Assistant –
-Process purchase order requests for requisites and purchase orders.
-Order parts, receive parts, and check inventory as it arrives.
-Adjust and balance purchase orders for receiving for payments.
-Assist office staff with various projects and requests.
Siemens / Metlife 1125 17th
St, Denver, Co 1997 – 2008 ($17.25/per hour)
Print Operator (2004-2008)
- Print daily reports and distribute to users.
- Operate and maintain Xerox Printers.
- Print daily requests from users and research report issues.
- Tape backups for servers.
- Track backup tapes on site and sent to off site storage.
- Keep track of supplies and paper needed for daily printing.
- Monitor help desk tickets and assign to technicians
AS/400 Computer Operator (1995 - 2004)
- Monitor the computer environment and performing help desk duties.
- Track help desk calls and ensure all issues were resolved.

2. - Monitor jobs on the AS/400 and trouble shoot error messages.
- Monitor onsite printers, print queues, and print errors.
- Call for maintenance on equipment to ensure continuous work flow.
- Nightly backups for the AS/400 and various servers.
- Track backup tapes on site and sent to off site storage.
- Call back tapes for restores and restore requested files to the AS/400
International Multifood Services, Denver, Co 11/1998-5/1999($15.85/per hour)
AS/400 Computer Operator - Help Desk
- Monitor On/Offsite AS/400s environments and productivity.
- Nightly backups for all AS/400’s on and off site.
- Prepare back up tapes for off site storage.
- Monitor jobs and track errors and resolution of computer issues.
- Perform help desk duties for all sites.
- Print nightly reports and distribution.
Intelligent Electronics, 5700 S. Quebec, Denver CO($15.00/per hour)
Computer Operations 5/97 - 10/97
- Monitor the computer environment and performing help desk duties
- Nightly backups for the AS/400 and the HP3000
- Support HP3000 operator and distribute nightly reports
Qwest Communications, 17th
& Broadway, Denver CO($14.00/per hour)
AS/400 Operator 10/96 - 2/97
- Run Nightly programs, tapes, and program requests for users.
- Trouble shoot system problems, program errors, and system productivity on
the AS/400.
- Monitor Communication lines, and perform nightly backups.
Emich Dodge, 5445 S. Broadway, Denver, CO
Cashier/Booker - 9/95-3/97
-Collect payments for all parts and service bills.
-Balanced the books at the end of the night.
-Filled out all Internals and New Vehicle Prep Forms.
-Book all service tickets, check for all correct flag, labor ops, times, parts and
correct information.
Receptionist
-Answer the main phone switchboard,
-Filing and temporary license plates
Pacer C.A.T.S, 355 Inverness Drive South, Englewood CO($12.00/per hour)
Technical Support Department 2/95 - 5/95
-Trouble shoot hardware and software problems over the phone for movie
theaters all over the U.S.
- Work with Novell networks, file servers (dedicated and non-dedicated) on
various systems
- Ship out parts to movie theaters and then help install the parts over the phone.
- Work with Pacer C.A.T.S computer system and trouble shoot over the phone
with customers.
- Track problem tickets and orders for customers.
Resources Trust Company, 8051 E. Maplewood, Englewood CO($12.00/per hour)
Computer Operations Department 10/93-10/94
- Answer all help desk calls from employees and customers.
- Maintain and fix all computers, keyboards, printers and phones.
- Sort and distribute reports to the different departments.
- Train new operators and supervisor in the computer room.

3. - Trouble shoot system problems, program errors and system productivity on
the AS/400.
- Keep track of inventory and order new supplies when needed.
- Run Daily programs, tapes, and program requests from programmers.
- Mail tapes back to distributors.
- Run daily microfiche tape and send out to be processed.
- Answer all questions on company service called RTCONLINE and help
customers install and use the software.
University Of Denver, University Park, Denver CO ($10.00/per hour)
Computer access and Support Lab 9/89-6/90, 9/91-6/92, 9/92-6/93
- Answer all Computer Access and Support help phone lines.
- Maintain computers and trouble shoot computer and printer problems on
campus and in computer labs.
- Help students and University of Denver staff members with computer issues.
- Support users on Unix, Vax, PC’s and Mac’s and the programs on each
- machine.
- Assist students and staff on connecting to the school computers.
- Act as a teacher’s aid during computer labs and seminars.
Secretary/System Admin, Card Service Of the Rockies, 9101 Pearl St, Thornton, CO
Secretary: 7/92-9/92
- Answer phone calls, photo copy documents, type and file contracts.
- Monitor telemarketers productivity
- Payroll on Paymaster system for several companies.
System Admin: 9/92/12/92
-Set up Macintosh network
-Created data base for all Card Service clients.
-Created secondary data bass for all “leads” created by the telemarketing department and
kept track of productivity of th telemarketing department.