1. SAMUEL L FREDERICK
3737 Lemon Springs Rd
Sanford, North Carolina 27332
740-602-1370
sfrederi02@gmail.com
SKILLS SUMMARY
Technical
Over 40 certifications and 22 years experience servicing Hewlett Packard (HP)
and Prolient servers, desktop computing products, multifunction printers and wide
format printers. Certified on Scitex flatbed legacy light industrial wide format
printers, Siemens F100, IBM F150 commercial printers, HP Design Jet Wide
Format Printers and Wide Format Latex Printers.
Customer Relations
Highly experienced in providing professional, individual customer care in order to
promptly resolve technical issues, develop solutions to meet customer needs, and
communicating customer requirements to the sales department and upper
management levels.
Work Flow Management
Accountable for the timely identification and resolution of customer technical
break/fix and other user issues and for meeting contractual service level
agreements. Self motivated to ensure a high level of customer satisfaction, work
management documentation is completed timely and accurately.
Clearance Level
Final Secret (Expired)
________________________________________________________________________
RELEVANT WORK EXPERIENCE
October 2006-present Hewlett Packard Company
Field Service Engineer
10/1/2006-Present
.
As a field engineer, I am responsible for performing the daily break/fix of all
products, 24/7 standby on a rotational basis on all Prolient servers, desktop
computing products, printers/MFP’s and wide format printers as the need arises.
Responsible for maintaining Scitex light industrial legacy flatbed wide format
printers. Install configure, calibrate all of the above products and ensure network
connectivity, functionality, and initial user education and training on the product.

2. Contact customers, schedule service, and manage case start to successful
resolution of issues. Research cases individually for the best and quickest
resolution. Provide feedback to upper management on hardware issues that may
exist to assist in enhancement of product to increase future reliability. Maintain
and update service records in HP database through the Ice application daily.
Order parts and ensure their timely receipt and return of used parts. Maintain
records on all aspects of the day to day break/fix operations. Maintain Personal
training to ensure continued education and certification on new products as they
emerge into the market. Strive to provide world class service, and resolve
customer hardware issues as they arise.
October 2004-October 2006 Northrop Grumman
Field Service Engineer
10/01/2004-10/01/2006
Provided hardware break/fix solutions on HP, Sun, and Dell servers on as
needed basis. Service and support on HP/Dell desktop computers.
Service and support on OKI Data, Xerox laser jet printers, color laser jet
printers, and line printers. Installed, configured, and calibrated all of the
above products. Ensured network connectivity, functionality, and initial
user education on the product.
May 1994-September 2004 (ARC) Alternative Resource Corp
Field Service Engineer
05/09/1994-09/30/2004
Responsibilities included the day to day distribution of workload to
members of my team. Resolved any issues as they emerged and provided
support to junior techs on cases requiring escalation. Performed daily
office duties as well as break/fix service on HP products to include laser
jets, desktop computing, and HP servers. As the lead in Columbus, Ohio,
I received all incoming service requests, both next day schedule and same
day, resource for same day service request and direct next day workload
distribution. Ordered parts and ensured their timely receipt and return of
used parts. Maintained records on all aspects of the day to day break/fix
operations. Provided scheduling for break/fix and installation of new
equipment. Worked with customers to schedule installation of new
product as needed.
OTHER WORK EXPERIENCE
September, 1975-Aug, 1986 USMC

3. Sgt of Marines
August, 1986-1991 Appliance Service Tech
Service/repair all appliances, laundry products, kitchen products, air
conditioners and ref. products, HVAC, and assist in plumbing and
electrical projects as needed by company.
EDUCATION
1991-1994 The Ohio State University
Columbus, Ohio
1975 High School Graduate
Mansfield, Ohio
On going Trade Schools, WBT, and continuing education and certification
to maintain high levels of expertise in the industry.