Raphael Mikko F. Marcelo is seeking a position in IT where he can apply his knowledge and skills. He has over 5 years of experience in desktop support, IT engineering, and technical support roles. His experience includes OS installation, Active Directory management, software installation, network troubleshooting, and providing support to over 400 users. He is proficient in a variety of software including MS Office, Adobe products, and remote access tools. Marcelo holds a Bachelor's degree in Information Technology and is NC II certified in computer hardware servicing.

1. Raphael Mikko F. Marcelo
City Address:455-G M.L.Q St., Bagumbayan taguig City
Email-address: mraphaelmikko@yahoo.com
Bachelor of Science Information Technology
Mobile No. +639974253605
OBJECTIVES
To be employed in a highly competent firm and be part of a continuing success ofthe company by applying my
knowledge, skills and abilities that I have learned from my previous job and pursue my IT career to be part of IT
professional at the same time enable me to attend professional development.
WORKING EXPERIENCE
iOPEX Technologies Philippines Incs., (12/F Net Lima Bldg., BGC , Taguig City)
L1 IT Desktop Support Engineer (January 14,2015 – Present
 Operating Systems (OS) installation / re-installation, upgrades and patches for desktops.
 Maintain network facilities in individual machines, such as drivers and settings of personal computers as
well as printers.
 Remote users using TightVNC viewer, Radmin viewer, Ultra VNC viewer and Remote desktop.
 Active directory managing users create new users,Re-setting user passwords, Lock/unlock user
accounts,Monitorserver security etc.
 Implementing, managing and maintaining Active directory Infrastructure.
 Installing & Configuring Mails Clients such as POP3 / IMAP.
 Provide laptop and desktop support to over 400 users.
 Make sure all the PC are deployed was connected to our Mcafee server at the same time always monitor the
Mcafee server time to time.
 Assist in computer related duties and project as needed.
 Installing of applications like MS Office 2000,2002,2003,2007 Adobe Products.
 Ensuring all software is properly licensed and up to date.
 Installation of desktop and hardware like HDD, mouse, keyboard, Headset, etc.
 Troubleshoot Network connectivity (LAN) issues.
 Utilizes a variety of testing tools and techniques to troubleshoot and resolve complex technical problems.
Troubleshoots and resolves userimpacting or systemic issues via ticketing system.
 Preventive maintenance check per workstation update systemas soon as new version of OS and application
software comes out and getting the specs and details of computer.
INTEGRATED COMPUTERSYSTEMS, INC. (3F Limketkai Bldg., Ortigas Avenue, San Juan City)
IT Desktop/Technical Support Engineer (Project Engineer). May 19 , 2014 - December
20,2014
 Perform customer support, troubleshoot and provide accurate and timely solutions to use problems of
moderate nature to ensure userproductivity.
 Provide assistance to all the employees in every department and branches, diagnose and resolve technical issues
whether hardware or software aspects (esp.Desktop, Laptops, Printers, Scanners, Basic Network Switches).
 Served as Team Leader and assist other Engineers in different branches upon addressing and troubleshooting
software, hardware and basic network issues.
 Perform hardware and software installation, upgrades, updates, repair and replacements for Desktop, Laptops,
Printers and other I/O Peripherals.

2.  Address and check software issues checking using remote technology (including VNC and Remote Desktop
Connection).
 Create and monitor tickets reported by end users for their concerns in relation with technical and software
related problems.
 Conduct Preventive Maintenance (systemoptimization, cleaning, etc.) Annualbasis.
 Coordinate Desktops and Printers that are still has engagement with the suppliers regarding with their warranty
claims, support,preventive maintenance and otherconcern.
 Provides recommendations for desktops, printers and other peripherals when it comes to repair, replacement
and other concerns.
 Provide and conduct inventory of various equipment entitled to the company.
Technical Support Engineer (Field Engineer). February 24, 2014 – May 19, 2014
 Addressed all dispatch tickets within the site when it comes to technical troubleshooting.
 Installation/ upgrade and replacement of parts which are listed upon the dispatch.
 Create recommendation, observation and updates regarding with dispatched tickets Assist in computer related
duties and project as needed.
 Served as reliever to the station engineers which are allocated with othercompanies.
EDUCATIONAL AND PROFESSIONAL QUALIFICATION
TERTIARY EDUCATION: Lyceum Of Alabang
Bachelor of Science in Information Technology K30,
National Hwy, Muntinlupa City, Metro Manila June
2009 - Nov. 2013
SECONDARY EDUCATION: Bagumbayan National High School
First – Fourth Year
M.L. Quezon, Bagumbayan, Taguig City, Metro Manila
June 2005- April 2009
CERTIFICATION
NC II – COMPUTER HARDWARE SERVICING
I HEREBY CERTIFY THAT THE ABOVE INFORMATION IS CORRECTAND TRUE.
Raphael Mikko F. Marcelo