1. CLINTON SPEAS
6555 E. Northridge Street Hm. 480-396-0756
Mesa, AZ 85215 clintonspeas@cox.net
Objective
Software support position that allows me to use my technical skills and enables me to make a valid contribution.
Skills and Abilities
Sustaining Linux, troubleshooting and problem reproduction, C, PERL, shell scripting.
- In a Linux/UNIX sustaining organization for fourteen years.
- Creative problem reproduction and troubleshooting down to line of code.
- Was responsible for all code changes to one application that sent problem alerts to a customer assistance center.
Besides C this application used YAK and Python.
- Isolated problems in test suite written in PERL, repaired code, and then escalated the problem.
- Motivated to guarantee customer satisfaction with performance of all releases approved by me.
Responsible for functional testing, IPLs, upgrades, configuring SAN, networks, iSCSI, and hardware configurations.
- Testing of all RedHat and VMware upgrades and bug fix releases with the Stratus proprietary hardware product.
- Maintained lab environment including new hardware installs and configuring, health of existing hardware, networks
and SANs (Fiber and iSCSI).
- Adding and ensuring continuous improvement changes into the test suite and testing procedures.
- Directly collaborating with development engineering and sustaining engineers in responding to test failures/bugs
during testing and prioritizing releases.
- Highly organized meeting the challenges of a changing environment.
Professional Experience
4/2000 – 2/2003, 2/2004 - current Stratus Computer, Phoenix, AZ
Software Engineer IV
5/1993 – 3/2000 Stratus Computer, Phoenix, AZ
Systems Support Engineer III / Hardware Systems Engineer II
As a support engineer test Linux, HP-UX, X25, Ethernet, and Telcom Middleware patches. Configure all software
and hardware to test functionality of patches and stress the fix. Wrote hardware and software test requirements and
procedure documents. On-site hardware and software support and developed curriculum, materials and taught
training classes.

2. Managed calls on the hardware and software queues level II support. Worked critical customer issues within ten-
minute response time. Provided mentoring and formal training as needed. Responsible for hardware queue as level
III support. Assisted Field Engineers as a point of escalation. Liaison between Field Service and Engineering.
Performed Hardware Sustaining when requested. Including SCSI trace analysis. Bug identification and
documentation. Performed duties of a Technical Writer for hardware maintenance procedures and software tools
usage.
10/90 - 10/92 Computervision Corp., Seattle, WA and Phoenix, AZ
3/84 - 7/89 Senior Customer Service Engineer / Technical Account Manager
Responsible for coordinating upgrades and new installations of hardware and software. Provided system
administration support. Coordinated problem resolution with customer and local support office. Maintained
hardware including Sun servers and workstations. Regression testing for CAD/CAM patches as Technical Account
Manager.
12/79 - 3/84 TRW Customer Service Division, Bellevue, WA
Field Service Technician / Systems Administrator
Worked on CRTs, printers and computers trouble shooting down to board level. Interfaced with local dealers and
distributors in problem resolution. Was responsible for in-house computer operations. Wrote quick reference guide
for company's Operating System which was then incorporated company-wide.
EDUCATION
1992 - 1993 Scottsdale Community College, Scottsdale, AZ
Major: Math and Chemistry - GPA 4.0
1981 - 1988 North Seattle Community College, Seattle, WA
Major: Electronic Technology, Computer Science, and Math - GPA 3.9
1975 - 1976 Brigham Young University, Provo, UT
Major: General Education - GPA 3.3
AWARDS
Company Special Contribution Awards and Service Excellence Awards. College President’s and Dean’s List
numerous times, and Freshman Honor Society.