Telecommunications / Telephony / 911 Public Safety

1. Personal Information:
Name: Matthew A McMakin
Home Address: 12913 Knox St., Overland Park, KS
66213
Mobile Phone: 913.231.4361
Preferred Email: mcmakins71@att.net
Employment History:
12/31/2013 – Voluntarypension buy-out.
(AT&T;Southwestern Bell,SBC )
06/2012-12/30/2013
AT&T, Mission, KS USA 911 Technical Consultant II
– National 911 Support Team
Responsible for supporting our 911 Technical Solutions
Engineers in creating network diagrams, processing
RFP’s, conducting site surveys and network switch/router
configurations across the National twenty-two state AT&T
Public Safety foot print. Assisted with installing NextGen
911 systems throughout the country at fifty-five US Naval
bases. Conducted numerous site surveys and assisted in
installing/configuring the network software and
infrastructure at many of these sites. Have experience
working with Cassidian/Airbus’ Vesta 4 and Microdata’s

2. xSolution’s 911 controller/servers and telephony
systems.
High usage of Excel, Word, Power Point and Visio.
Supervisor:Corbett House
Supervisor Work Phone:925.549.1248
Supervisor Mobile Phone:912.831.4642
01/2010 – 06/2012
AT&T, Mission, KS USA
911 Technical Sales Engineer II –
Southwest/Southeast
Responsible for inside sales engineering for the 911
Sales teams in the Southwest/Southeast regions. I work
with 911 sales teams in 15 States procuring all customer
equipment, software and services. Also served as a
liaison between several 911 vendors (including
Plant/CML/Cassidian/Airbus and Positron) working with
their Accounts receivable departments in expediting
Invoice payments. Analyzed vendor quotes to ensure
accuracy. High usage of Excel, Wordand Power Point.
Supervisor: Larry Short – (Office) 951.719.2150 (Cell)
951.514.5698

3. 01/2009 – 01/2010
AT&T, Mission, KS USA
Account Manager II - E911 Missouri
Responsible for entire 911 sales team for the State of
Missouri. I worked with 911 customers throughout
Missouri to engineer and propose 911 applications and
equipment/telephony solutions. Workedclosely with 911
equipment/software vendors (PlantCML/Cassidian/Airbus
and Positron) in writing PSQ's (Pre-Sales
Questionnaires) to define and engineer a customer sites
telephony and 911 controller configurations. Analyzed
vendor quotes to ensure accuracy. Communicates
quotes and other solutions to current and proposed 911
customers. Worked closely with customers on billing
and/or service issues. Conducted 911 OEM vendor
product demonstrations. Workedunder an annual sales
quota. High usage of Excel, Wordand Power Point.
Supervisor: Larry Short – (Office) 951.719.2150 (Cell)
951.514.5698
02/2001 - 01/2009
SouthWestern Bell, Kansas City, MO USA
Technical Sales Specialist II - E911
Responsible for developing and designing equipment,
software and telephony solutions for Public Safety (E911)
customers. Assisted the SWBT account team with the
development and delivery of written and oral sales

4. proposals with responsibility for the technical and
financial integrity of these proposals. I attended monthly
911 meetings with our customers to discuss 911 Tariffs,
Wireless Phase I/II implementation issues and any other
customer needs. Assisted the Sales manager and
Account manager with potential and actual sales
information for managing the 911 module. Assisted in the
implementation of all 911 equipment, software and
telephony sales installations. Workedon pre-sales
questionnaires for the following OEM’s, TCI,
Plant/CML/Cassidian/Airbus and Positron to define and
engineer a customer's site configuration. Analyzed
vendor quotes to ensure accuracy. Communicated
quotes and other solutions to current and proposed 911
customers. High usage of Excel, Word and Power Point.
Supervisor: Larry Short – (Office) 951.719.2150 (Cell)
951.514.5698
01/1999 - 01/2001
SBC Services, Olathe, KS , USA
Project Manager/Supervision - SMS800
Mid-Range Assumed Technical Director and Project
Management responsibilities for the SMS800 Mid-Range
project. Technical Director duties included supervision of
ten highly technical managers responsible for system
administration of over 200 SUN Enterprise computer
systems and system support/administration of several
Networks comprised of CISCO routers and switches.
Project Management duties include WEB Page

5. hardware/software installation and support, Network
administration using X25 and TCPip protocols, third party
application installation and support, first point of contact
for all outside vendors to coordinate all project issues,
develop and conduct quarterly presentations to external
SMS800 users/vendors, manage our training,expense
and capital budgets and handle personnel issues
including writing job descriptions and performing job
interviews.
01/1996 - 12/1998
Southwestern Bell Telephone, Dallas, TX USA
Senior Systems Analyst
Responsible for system administration of SUN mid-range
computer systems including installation/support of
system and application software. Became subject matter
expert in Oracle, Windows NT, x25 network routing
protocol and disk management using Veritas volume
manager. Also became familiar with Cisco network
routers (ethernet & FDDI) and Central Data switch
technology.
Also was responsible for ongoing training of customer
service techs group who monitored our systems and
applications via NT work stations.
10/1993 - 12/1995

6. Southwestern Bell Telephone, St. Louis, MO USA
Process Specialist - Information Services
Responsible for system administration of the Tandem
computer systems including installation of new system
hardware/software, support of Tandem networks,
security, and transaction monitoring facility. Ran sysgens
and converted users from ethernet to token ring network
access. Supervised one computer attendant who was
responsible for adding userids and monitoring system
and security activity.
Was user’s first point of contact for all system issues.
08/1992 - 09/1993
Southwestern Bell Telephone, Dallas, TX USA
Manager - Computer Support
Responsible for setting up a Tandem computer
operations group to support a new E911 computer
system and an existing CAD (Computer Aided Dispatch)
system. This involved writing, developing and
implementing training procedures for six computer
analysts. Other duties included training the entire Texas
Information Services department on a new
problem/change management tracking tool. Created my
own training package for the various work groups in
Dallas, Houston and San Antonio.
02/1990 - 07/1992

7. Southwestern Bell Tele., Oklahoma City, OK USA
Manager - Computer Support
Responsible for supporting the Tandem computer
platform and CAD (Computer Aided Dispatch) system for
external customers, City of Tulsa
Police/Fire departments and Pine Bluff, Arkansas
Police/Fire departments. Installed all application updates,
coordinated problem resolution with customer contacts,
and developed training procedures for data center
personnel. Also supported the GDC (General Datacomm)
MUX network used to connect the CAD system to the
Tulsa and Pine Bluff customer sites.
06/1988 - 01/1990
Southwestern Bell Tele., Oklahoma City, OK USA
Manager - Computer Support
Responsible for system administration for Unix based
computer systems ( AT&T 3B20, DEC 11/70- 84's,
Unisys ) including sysgens, hardware support, security
and supervision of two computer attendants responsible
for operations and system maintenance.
05/1985 - 05/1988

8. Southwestern Bell Tele., Oklahoma City, OK USA
Manager - System Tech
Responsible for security implementation/support on the
MVS IBM mainframe computer systems using RACF.
Duties included maintenance on the RACF database,
adding/removing userids, creating usage reports and
securing datasets/batch jobs/started tasks.
01/1984 - 04/1985
Southwestern Bell Tele., Oklahoma City, OK USA
Manager - Computer Operations
Responsible for user administration and data processing
within the IBM MVS arena including job setup, trouble
shooting JCL (Job Control Language), system abends,
job scheduling using UCC7 and supervision of three
computer attendants.
02/1982 - 12/1983
Southwestern Bell Tele., Oklahoma City, OK USA
Manager - Real Time Operations
Responsible for mini-computer support/operations for
Unix based systems on DEC PDP 11/70 and AT&T 3B20
hardware. Duties included applying system updates,
performing system backups, system initialization/startup
and system verification. Supervised two computer
attendants who performed daily system maintenance

9. checks.
Education:
Oklahoma Baptist University, Shawnee, OK USA (2
years of undergraduate studies) 1976-1978.
Univ. of Central Oklahoma (formerly Central State
Univ.), Edmond, OK USA 1980-1984 (Completed
Business Administration Degree, Majoring in Business in
1984)
COVER LETTER
I recently executed an early voluntary pension buy-out from AT&T
after a successful career but need to start a second career as soon
as possible since I need to work for several more years.
I've had a myriad of jobs at AT&T. Thirty-three years in
management including twenty years in AT&T’s IT department and
thirteen of those years in the Public Safety sales organization.
During my sales career I held many positions including 911
Account Manager, Technical Sales Engineer and Technical
Consultant.
As a sales engineer I was on task to study and learn several Public
Safety hardware, software and telephony product lines including
network components (routers, gateways, switches, Nortel and Cisco

10. phone systems etc…) database solutions, managed services and
maintenance offerings. I performed product demo's, engineered
customer solutions based on site surveys I conducted and created
price quotes. Have previous experience with the following 911
vendor systems…. Plant’s MAARS system, Cassidian’s Vesta Pallas,
AirBus DSComm’s Vesta 4, MicroData’s X-Solution (received
certification during the summer of 2013), and Positron’s Viper
system.
With my technical background and sales experience I feel I'm well
rounded and have a great aptitude to learn this position.
AT&T’s products were never the least expensive so I learned to
create trusting relationships to build my client base and to
appease my current customers.
I also like being on the road showing customers my product
line(s).
I'm an outgoing person with a positive attitude on life.
I bring tons of experience to the table. No assembly required.
Thank-you in advance for your consideration.
Matt McMakin
913.231.4361

11. mcmakins71@att.net
Sales Metrics – Matt McMakin 2008 – 2013
06/2012-12/30/2013
AT&T, Mission, KS
911 Technical Consultant II – National 911 Support

12. Team
In June of 2012 I was promoted to this salary only based
sales engineering support position.
My biggest acquisition was winning a huge Public Safety
911 Solutions RFP from the US Navy. I worked on the
RFP response file and assistedin the engineering of the
solution. An initial nine million dollar contract was
awarded for installing and supporting fifty-five network-
based 911 systems at naval stations throughout the
country.
Our national sales team’s quota for 2012 was fifty-two
million dollars for our twenty-two State geographical
area. The US Navy win helped realize quota attainment
of 120% for the year.
As part of our successful Technical Consultant team, I
was able to qualify for a bonus of $12,000.00
Quota:$52 million
Quota attained:$62.4 million
Territory: Nationwide (twenty-two States)
Biggest win: United States Navy.
01/2010 – 06/2012
AT&T, Mission, KS
911 Technical Sales Engineer II –

13. Southwest/Southeast.
I played a vital role in the Southwest/Southeast region
quota attainment of 108%. I conducted site surveys,
engineered system solutions, generated price quotes and
procured the equipment and services.
Quota:$2.7 million
Quota attained:$2.916 million
Territory: Southwest and Southeast regions
(fourteen states)
Biggest win: State of Tennessee 911. AT&T continued to
service the State of Tennessee as the incumbent service
provider for Phase II (wire line conversions) of the
project.
New Customer: City of Miami, Fl. – Was able to win-back
this customer from the incumbent service provider by
attending face-to-face meetings and offering on-site
technical support.
01/2009 – 01/2010
AT&T, Mission, KS
Account Manager II - E911 Missouri
105% quota attainment for the reporting year.

14. Quota – $1.8 million.
Quota Attained – $1.89 million
Territory: State of Missouri
Biggest wins: JacksonCounty Sheriff; Cape Girardeau
PD; Cape Girardeau FD. AT&T was the incumbent. As
the new account manager for the State of Missouri I was
instrumental in managing the account that had vendor
issues. Attended many project meetings in person and
acted as the liaison between the customer and our OEM
vendor. I was able to maintain these sites as AT&T
customers.
Kennett, MO: I was personally responsible for winning
this business and to keep it from going to the streets in
the form of an RFP. I made several trips to Kennett
Missouri from Kansas City to conduct product DEMO’s
and to answer questions from the governing council. The
previous AT&T account manager had lost this customer’s
trust and I had to re-build the trust and be there for this
customer throughout the process. This was my first sell
in Missouri in 2009.
New Customer: Central County (St. Louis) Fire Dispatch.
I personally won this new business by meeting with the
customer face to face on several occasions. I also met
with the City Council to field questions about pricing and
after the sale support.
01/2008 - 01/2009

15. Southwestern Bell(AT&T), Kansas City, MO
Technical Sales Specialist II - E911
Quota:$2.2 million
Quota Attained: $2.244 million
Territory: State of Kansas
Was able to reach 102% quota attainment through
building trusting relationships with our current customer
base and to our newly obtained customers. I volunteered
my services and the annual State APCO conference by
conducting presentations on current technological
changes ( wireless 911 ) to help educate the 911
directors. AT&T was never the cheapest solution so
building these new relationships was vital to my success.
Biggest win: Sedgwick County 911 (City of Wichita). We
won a huge RFP for a new twelve position call-taker
solution.
New Customers: Newton Ks, Mitchell County 911,
Sumner Co 911.
References:
Julie Croft: former coworker at AT&T- 816.585.4427– known for 10
years

16. Cindy McVey: former coworker at AT&T – 816.590-2554– known for 12
years
Larry Short: former Bossat AT&T – 951.514.5698– known for 23 years
Michele Abbott: (past customer) Director Reno County 911 -
620.694.2806– known for 13 years
Brad Gilges: (past customer)Franklin County Emergency Management –
785.242.3800– known for 12 years
Tim George: (Friend/ former coworker at AT&T) – 913.244.2572–
known for 10 years