Michael S. Thomas is a technical support representative skilled at resolving complex customer service issues and troubleshooting technical problems. He has over 15 years of experience in roles such as PC technician, assistant manager, and line cook. His experience includes computer diagnostics, repair, system checks, and resolving technical issues with a 100% success rate.

1. Michael S. Thomas
1012 Oakland Drive, Mobile, AL 36609 | P: (321)460-8659 | E: Msthomas0778@gmail.com
Summary:
Technical support representative skilled at resolving complex customer service issues in a timely
manner. Enjoys troubleshooting to find solutions to technical issues. Perform superior work under the
pressure of rigid deadlines.
Highlights:
Troubleshooting proficiency, computer diagnostics and repair, system checks, and system
checks and repair.
Accomplishments:
Diagnosed hardware and software failures and resolved technical issues with 100% success rate.
Experience:
Line Cook, Outback | 10/14 - Current | Assisted co-workers. Checked the quantity and quality of
received products. Cleaned work areas. Responsible for the daily set up of two stations. Instructed cooks
and other workers in food preperation.
Deli Associate, Winn-Dixie | 01/14 - 12/14 | Apportioned and served food to employees and
patrons. checked the quantity and quality of received products. Cleaned and prepared various foods for
cooking or serving. Ensured minimal product shrink and coordinated secondary usage of product.
Informed patrons of establishment specialties and features.
Assistant Manager, Burger King | 10/12 - 12/13 | Scheduled and directed staff in daily work
assignments to maximize productivity. Efficiently resolved problems or concerns to the satisfaction of all
involved parties. Continually monitored restaurant and took appropriate action to ensure food quality
and service standards were consistently met. Developed and maintained exceptional customer serve
standards.
Sales associate, Kangaroo | 04/12 - 12/12 | Processed an average of over 100 transactions each dayin
a timely manner. Helped customers select products that best fit their personal needs. Answered
customers' questions and addressed problems and complaints in person and via phone. Educated

2. customers on product and service offereings. Built customer confidence by actively listening to their
concerns and giving appropriate feedback.
PC Technician, Bay Area PC | 08/09 - 03/12 | Set up, tested, and configured networks, desktops,
laptops, and printers. Resolved technical issues for clients in person, on the phone and through e-mail.
Installed motherboards, processors, RAM, and graphics cards. Repaired and reinstalled software such as
anti-virus, operating systems, Microsoft Office, and others. Troubleshot issues and resolved problems
accurately and efficiently. Diagnosed, installed, configured, and repaired computer systems and software.
PC Technician, Staples | 08/08 - 05/09 | Diagnosed, installed, configured, and repaired computer
systems and software. Resolved technical issues for clients in person, on the phone and through e-mail.
Installed motherboards, processors, RAM, and graphics cards. Repaired and reinstalled software such as
anti-virus, operating systems, Microsoft Office, and others. Performed desktop and laptop repairs.
Line Cook, Red Lobster | 10/05 - 02/07 | Assisted co-workers. Checked the quantity and quality of
received products. Cleaned work areas. Responsible for the daily set up of five stations. Instructed cooks
and other workers in food preperation. Responsible for checking closing work of kitchen employees.
Senior PC Technician, Circuit City | 02/05 - 09/08 | Set up, configured, and tested laptops, desktops,
and printers. Diagnosed, installed, configured, and repaired computer systems and software. Resolved
technical issues for clients in person, on the phone and through e-mail. Installed motherboards,
processors, RAM, and graphics cards. Repaired and reinstalled software such as anti-virus, operating
systems, Microsoft Office, and others. Performed desktop and laptop repairs.
Education:
A+ and MCSE Certification, Computer networking and repair, 2001