Michael Bourgeois has over 13 years of experience in information technology, including positions providing computer repair and technical support services for schools, factories, and other organizations. He has extensive experience installing, configuring, and repairing computer hardware and networks, as well as assisting users and troubleshooting issues. Bourgeois has various computer and networking certifications and has worked extensively with Windows, Mac, and Linux operating systems.

1. Michael Bourgeois
575 North Billings st. Cell: (985) 227-3153
Aurora, CO 80011
comtech70301@yahoo.com
PROFILE
Information Technology professional with over 13 years’ experience helping companies build and sustain
a loyal customer base. Committed to assisting management in providing quality service and products.
Dedicated to offering friendly, resourceful, and professional service.
COMPUTER SKILLS
Degree: PC Repair and Service (Ashworth College)
Certifications: 24 Dell Certifications, 2 HP Certifications
Office Environment: 6 years
Equipment: Various Brands and OS
Networking: 6 years
PROFESSIONAL EXPERIENCE
Self-Employed, Thibodaux, Louisiana 4/2014-02/2015
Contract Computer Technician
• Support multiple and various types of hardware and software
• Support client computers through an on-call/contract basis
• Replace computer parts on-site and test the product.
• Provide expert customer satisfaction on PC repair and support.
ST. James Parish Schools, Lutcher, Louisiana 2/2012-3/2014
System Analyst / Network Technician (Am/Pm Staffing)
• Support a campus wide company network with over a thousand end users
• Support client computers through a break fix service ticket system
• Conduct a weekly and monthly tech room audit
• Operate end user help desk via telephone and email
• Troubleshoot and repair broken desktops or laptops that are considered walk-up tickets
• Replace computer parts on-site and test the product.
• Support and configure classroom educational programs and mainstream programs
• Support and assist St. James Parish schools server team
• Install and configure routers, switches, and access points
• Physically install and setup company networks
Tech Team Global, Thibodaux, Louisiana 9/2009-2/2011
System Analyst (John Deere Factory)
• Support a campus wide company network with over a thousand end users
• Support client computers through a break fix service ticket system
• Conduct a weekly and monthly stock room audit
• Operate end user help desk via telephone and email

2. • Troubleshoot and repair broken desktops or laptops that are considered walk-up tickets
• Replace computer parts on-site and test the product.
• Provide expert customer satisfaction on PC repair and support.
• Order and maintain a stock of replacement parts and software licenses
• Support and configure company made programs and mainstream programs
• Support and assist company server team
• Install and configure routers, switches, and access points
Louisiana Machinery, Reserve, Louisiana 1/2008-2/2009
Network Administrator
• Manage a state wide company network with over a thousand end users
• Operate and maintain an AS400 system
• Load daily and night jobs into the AS400 system every morning.
• Operate end user help desk via telephone and email
• Troubleshoot and repair any broken desktops or laptops that are sent to
the repair bench
• Replace computer parts on-site and test the product.
• Provide expert customer satisfaction on PC repair and support.
• Order and maintain a stock of replacement parts and software licenses
• Maintain and operate multiple servers including Exchange, WSUS, Laser vault, and Barracuda
Qualxserv, Thibodaux, Louisiana 6/2007-12/2007
Field Support Tech
• Manage a variable number of Dell, Gateway, Sony, and IBM service tickets per day.
• Return parts from previous day and file paper work.
• Check in new shipment of parts every morning.
• Locate parts for a set number of service calls for the day and notify the customer.
• Go on service calls for all Dell Laptops and Desktops, also Gateway, Sony, and IBM.
• Replace computer parts on-site and test the product.
• Provide expert customer satisfaction on PC repair and support.
Unisys, Houston, Texas 6/2006-2/2007
Field Support Tech
• Manage a variable number of Dell and Gateway service tickets per day.
• Return parts from previous day and file paper work.
• Check in new shipment of parts every morning.
• Locate parts for a set number of service calls for the day and notify the customer.
• Go on service calls for all Dell Laptops and Desktops, also Gateway.
• Replace computer parts on-site and test the product.
• Provide expert customer satisfaction on PC repair and support.

3. EDUCATION
Ashworth College, Online PC Repair A+, 2010
Opportunity Places-Adult Education, Thibodaux, LA Graduated (G.E.D.) 2001
COMPUTER KNOWLEDGE
Computer experience totals Thirteen (13) years. Have worked with and fixed IBM, Macintosh, HP, Dell,
Gateway, Mac OS, Windows OS (all versions), and Linux. Hardware / software installation and repair.
Software experience includes Microsoft Office, Benchmarking tools, PGP, Anti-virus Programs,
Norton Backup Exec, Norton Ghost, and Spyware removal. I have experience in Networking and
Network management, P.O.S Installs, Computer installs in a business environment,
Computer troubleshooting and repair in a business environment.
REFERENCES
Jeff Hendricks (985) 493-5524
Sharon Gauthe (985) 446-5364
Sonnie Zeringue (225) 806-6984