1. Robert Ogar
100 Mornelle court
Scarborough, Ontario
M1E 4X2
H 647-857-5416
Coldcell50@hotmail.com
http://ca.linkedin.com/pub/rob-ogar/3a/1b7/964/
OBJECTIVE
To secure a position with a well-established organization with a stable environment that will lead
to a lasting relationship in the field as a Computer Technician, Customer service or networking
field.
STRENGTHS
• Build, maintain, and repair computer systems to improve speed, reliability, and efficiency of operation.
• Strive to always promote high quality, results-driven, prompt, and professional customer service and
support.
• Assist customers with hardware and software problems, troubleshooting and resolving a wide variety of
performance problems.
TECHNICAL EXPERTISE
• Hardware: Installed and serviced system boards, processors, memory chips, power supplies, and sound
cards, hard drives, floppy drives, CD-ROM read-write drives, DVD drives, Zip drives, tape drives, scanners,
modems, cameras, and a variety of printers. Lexmark, Fujitsu, cannons
• O/S: Windows 3.1/95/98/2000/Vista, 7, 8 as well as sever 2003, 2008
• Software: Microsoft Office 2003, 2007, 2010, 2013 (Word, Excel, Access, Outlook, and
PowerPoint).Adobe Photoshop, Adobe Reader and other various amounts of other software’s.
Strong networking skills VPN, DNS, DHCP TCP/ IP SUITE Cisco knowledge as well switches routers etc.
Certificate or token based networks and topologies
RELEVANT EXPERIENCE
CNW Group
88 queen quey w
junior service desk analyst
June 2015 – June 2015 (1 month)
direct calls to proper resolve group , as well as help desk tasks and services

2. IBM Canada [Contract]
3600 Steels Av e East
Markham, ON L3R 9Z7
Canada
Night- shift Lead [Scotia Bank Account]
Global process services Delivery
Dec 28 2011 – April 24 2014
Duties included:
 Responsible for managing Severity 1 issues.
 Validate Outage and Severity.
 Post Whiteboard and Communicate to all analyst.
 Send Executive Alert for Severity 1 issues. (Both Open and Closed)
 Close communicate to Service Desk analyst when a severity is resolved.
 Leave "resolved notification of Outage" on VNC for 4 Hours.
 Monitor SLA & AUX usage
 Process Severity 1 & Severity 2 tickets
 Send Broadcast Message
 Handle VIP, Expedite, and Escalation calls
 Monitor Service Desk Voice Mail & Pager Alert`s
 Identify hardware/software problems and offer solutions to end users
 Provide live inbound telephone technical support consulting for IBM PC products to end user and
business customers
 also responsible for performing callbacks
 Able to work a shifts based on business needs (24.7 schedule)
 Work 10 emails/day
 Run with severities (open ticket based on templates, follow Sev process, update VRU)
 Obtain > 95% QTM scores - monthly
 Maintain 100% schedule adherence
 Communicate CKM and IMPACT errors and/or required modification to CKM and Team Lead
 Call Handle Time: 9 mins (TriCam), 8 min (FFIC) average
 Support more than one account as business requires
 Follow AUX "blackout" periods and following the 3 AUX RULE (TriCAM)
 Hold all Breaks IF account SLA's are in RED status (Bio exempt]
And learned all IBM related products to the account Lotus notes, ,TSD ticket tool ,TIVOLI ,CITIRX as well as
administration duties password reset unlock VPN access CISCO AND NORTEL to all VIP client`s on Scotia
bank Account strong understanding of all LOB`S [lines of business] within the bank
SDM,MDM,CMWF,SPCG, Wealth, McLeod BRANCH,EO etc.,
Computer Technician, 2000 - present
• Repaired, serviced, and replaced parts, boards, and equipment for Asus, Dell, Compaq, Toshiba, Hewlett
Packard, Packard Bell, and IBM computers.
• Performed troubleshooting of personal computers and peripheral equipment, identifying problems and
providing solutions.
• Installed and gave technical training/demonstrations on working with Windows
98/2000/ME/VISTA/Windows 7 and accessing the Internet.
Setup and managing of small medical network via remote access RPD and vendor’s software’s
I Fix U pc
416-433-7292

3. Owner: Arun S.
Computer Technician contractor consultant
Jan 2011 – 2013Present
Repair, service, and replaced parts, boards, and equipment for multiple machines and service small home
network’s as well as small business server and client management to insure daily functions and critical data
such as medical related information to be maintained and insured of proper data delivery
As well as other related duties stated above
CERTIFICATIONS
IT Technician – Comp-Tia A+ certified, Toronto, Ontario, 2009 - Present.
Network + and CCNA certification pending
EDUCATION AND CREDENTIALS
Everest College, Scarborough, Ontario
B.A., Network Administration, 2010
GPA: 83.00. Went to college for two years and went through a network administration security Specialist
which covered the subjects to prepare me for certification the subject range where A+, Network+ ,WIN XP,
SERVER 2003,2008 SECUIRTY+, INTERCONNECTION TO CISCO NETWORK DEVICES.
VOLUNTEER WORK
Mid Scarborough senior’s center, Scarborough
Helper, 1993 - 1995
During the activities helped out with the senior’s with mobility and the activities that were about in the day
PROFESSIONAL REFERENCES
Manprett shotta 647-893-5068 IBM Costumer service 2nd level support cts
Harold Reimer 416-912-6744 Abbco furniture installation
Dwight Kennedy 647-297-9494 Business Management