James Reardon has over 25 years of experience in the IT industry as a self-employed consultant and in various IT roles. He has extensive experience installing, configuring, and troubleshooting computer systems, networks, and software. Reardon also has experience in customer service, production, and security roles. He is working to attain his MCSE certification and has a background in firefighting.

1. James Reardon
Minersville Pa 17954
PH (904) 236-8514
reardon.james@gmail.com
Experience
01/09 – Present - self employed (Part Time) IT Consultant
Responsibilities include are troubleshooting , servicing, repairing,
upgrading customer computer systems and networks, Instruct clients
on use of MS Word, Excel, Power Point, Access, Outlook, Outlook
Express Win 2000 and Server Edition, Win2003, Win XP Pro, Win
Vista, Win 7,8,10 Ubuntu 15 LTS and Server. I am a dedicated
professional with over 25yrs of professional experience in the
computer industry
07/2015 – 09/2015 (Walmart Distribution Center # 7030 Pottsville,
PA)
Forklift Operator
07/2015 – 08/2015 (Manpower, Pottsville Pa)
Operator Production
08/14 -11/14 (Workforce, Pottsville Pa)
Equipment operator, production line
05/08-11/08 SAPA International
Extrusion press operator B
02/08-3/08 (Manpower Professional) Washington Mutual/IBM
Project Jacksonville Fl
Worked as part of a team to move roughly 500 workstations,
printers etc. to new campus location. Project entailed disconnecting
workstations, printers, and setting up on new IP’s and testing
connectivity and mainframe applications.
09/07-12/07 (Modis IT) Bank Of America VOIP Project
Jacksonville, Fl, Computer Technician
Worked as part of a team on Bank Of America’s VOIP Project at the
Jacksonville Fl Campus replacing old Avaya legacy telephones
roughly 5,600 in number primarily with Cisco VOIP 7960 and 7936
phones. Installed Cisco VOIP phones and configuration on network

2. as well as providing end user technical support.
05/07 – 09/07 (TCML Contractor) St. Vincent’s Medical Center,
Jacksonville Fl, Network Support Analyst IV
Currently assigned and working network wide refresh project at one
of the largest medical centers in Jacksonville along with daily
network support duties and trouble tickets. Although the main
concentration of duties was with the refresh project which entailed
imaging every computer to be installed and then dropping the
applications onto each individual system the network using Ghost
and Zenworks. The systems then had to configured and tested for
each individual user and or department. Over and above that we
were assigned daily trouble tickets for users through out the hospital
and surrounding campus ranging in scope from hardware break fixes
to upgrades or replacement. In addition to creating user profiles,
password resets and granting access to specific server applications
through Novel, Active directory and Zenworks applications.
03/07 – 05/07 (Consultant) US Army Corps Of Engineers
Jacksonville Fl Analyst
Essential Duties and Responsibilities include the following.
Take and process customer requests for service through help desk
system. Requests received by phone, e-mail, Fax, walk in or other
automated systems.
Ensure accurate and timely processing of all data in helpdesk system
and make recommendations for improving help desk system.
Resolve less complex issues when ever possible.
Consult with clients to gather information about program needs,
objectives, functions, features, and input and output requirements.
Review technician installation and maintenance documentation for
completeness and accuracy. Provide technical assistance by
responding to inquiries from others regarding errors, problems, or
questions about programs.
Assist with training end users or technical support staff to use
programs. Monitor performance of programs after implementation.
Maintain and assist with documentation of employee travel
expenditures.
05/04 – 03/07 Computer Consultant
Responsibilities include are troubleshooting , servicing, repairing,
upgrading customer computer systems and networks, Instruct clients
on use of MS Internet Explorer, MS Word, Excel, PowerPoint,
Access, Outlook, Outlook Express Win95, Win98, WinNT , Win Me,

3. Win 2000, Win2003, Win Xp Home, Win XP Pro, Win Vista. I am a
dedicated professional with over 15yrs of professional experience in
the computer industry.
8/03-3/04 Schuylkill Mall Frackville Pa Security Officer
Responsibilities include physical safety and security of 16-acre
mall complex and buildings, stores within. Crime scene and accident
investigation, photographing same, victim, witness and suspect
identification. Training in use of restraint techniques through
handcuffing and training and use of OC pepper spray.
6/02-12/02 Global Plastics, Inc. Bensalem Pa Lineman
Responsibilities included running and maintaining high performance
plastic extrusion equipment.
03/02 - 06/02 Ictgroup, Inc. (Pfizer) Langhorne, PA National Call
Center Customer Service Rep.
Pre-qualified Customers for Pfizer For Living Share Card program
using Siebel call center software. As well as answer questions
regarding prescription drug discount card and assisted callers,
pharmacy’s and physicians with card issues entered all customer and
pharmacy information into Seibel database for client.
09 /01-01/02 (Bristol Myers Squib) Princeton, NJ Help Desk
Analyst
Perform national/international live call hardware/software technical
support for senior level executives and district business managers,
pharmaceutical sales representatives and all other company
employees. Troubleshooting PC’s and Laptop computers , printers
and related PCMCIA cards. All activities tracked by using Tivoli's
Expert Advisor Database average call load 25 calls per day average
time 15 minutes with 90% first call resolve, Instructed clients on use
of Newton & Palm VII PDA, MS Office Professional Applications,
Express T&E (Expense Reports) and ETM (Electronic Territory
Management) , GRAS,1Link and PAL software for remote network
access through UUNET , and login and remote access procedures
using a Metaframe / Citrix environment to access national database
remotely.
Reset client passwords on company’s network, UUNET, Email
accounts etc.
Instructed clients on use of Netscape Navigator & Communicator,
MS Internet Explorer, MS Word, Excel, PowerPoint, Access,

4. Outlook, Win95, Win98, WinNT
Tools used while performing duties were as follows: Novell
software, WinNT 4.0, Win2000, MS Office Professional, Tivoli’s
Expert Advisor (to track client issues), Netscape Navigator /
Communicator, MSIE, Lotus Notes 4.5, Metaframe, Citrix, Novell's
Nwadmin32, Proprietary GRAS software, UUNET, company
intranet.
12/99-9/01 Computer Personalities Systems, Inc. (Pipersville, PA)
National Call Center Technical Support Representative Level II
Performed live call hardware and software technical support for
customers of C.P.S.I. Instructed customers of C.P.S.I. on use of
Win95, Win98, WinNT MS Office Professional applications, Word-
Perfect Office applications etc. Helped customers of C.P.S.I
troubleshoot their computers, monitors, printers, scanners as well as
additional peripheral devices and diagnose and resolve
hardware/software issues with devices.
Issued RMA's if technical problems could not be resolved with
hardware issues so devices could be returned to warehouse for
service or replacement.
Tracked all customer issues, concerns and complaints using Paradox
call center database.
Average call load was 25-30 calls per shift with 83% first call
resolve ratio.
09 / 98-11/99 L & L Associates Bensalem, PA Network
Administrator / National Accounts Manager IT Services
Upgraded entire office computer infrastructure (with a $120k
budget) from UNIX RJ45 dummy terminal WYSE system to a CAT5
Ethernet 10/100 LAN running WinNT 4.0 Server & WinNT 4.0
Workstation with Win95 / Win98 on laptops. Installed and
configured WinNT Server 4.0, set up proxy server using Win Proxy
& Black Ice Agent.
Gave daily reports as to progress of network status security
violations and all expenditures to Chief Executive Officer and Vice
President of company.
Performed data migrations on PC's and out-sourced data recovery
and conversion from the UNIX servers into a WinNT 4.0 MS Access
database. Performed all routine maintenance and installations of
software and hardware as needed on network and other office
systems.

5. Maintained security throughout network as well as Eye Spy / MS
ACCESS databases and internet access. Created and Maintained
interoffice email accounts as well as internet email accounts. Trained
less experienced managers, employees on the use of Win95, Win98,
WinNT and MS Office Professional applications and office
personnel on use of MS Outlook, MS Mail, Internet Email. Created
and maintained all corporate email accounts and corporate web site
and web server using Front-Page software. Maintained call
accounting program using TAPIT software to monitor individual
outgoing and incoming calls on Executone phone system as well as
an 800 line. Installed and maintained corporate Fax-server using
Symantec’s WinFax Pro. Preformed all maintenance and upgrades
(hardware/software) on corporate workstations, laptops and server
and tested for Y2K compliance. Preformed all backups of server and
workstations and have maintained current knowledge of computer
industry standards through attending computer industry workshops
and seminars.
02/96-09/98 Self Employed Bensalem, PA Computer Technician
Built custom systems as per client specifications and installed same,
generated new clients for business and performed routine
maintenance and repairs, upgrades software installs and configures
for clients and trained clients on the use of Win95, Win98, WinNT,
Win2000 and MS Office Professional applications. Installed and
maintained custom networks for clients.
02/95-02/96 Best Buy #577 Fairless hills, PA Senior Computer
Technician & District Link Trainer
Trained and managed staff of three Jr. level computer technicians.
Performed upgrades for customers systems and diagnosed and
repaired customer computer systems as needed. Trained store
personnel other Jr. level technicians on computer use and repair.
Received computer hardware training through the comp.
Manufactures themselves i.e. IBM, Sony, Acer, Packard Bell, HP,
Compaq etc. as well as in house training every other month to stay
current with the computer industry.
Education 06/89 IST Academy Upper Darby, PA Law Enforcement & Security

6. training received Certificate of graduation.
Received Act 235 Certification , Outstanding Academic
Achievement
Interests Currently studying and working on attaining MCSE certification ,
former Continental Hose Company # 3 Gilberton Pa volunteer fire
fighter for 2 years, Fire Fighter Certifications to date are Pa State
Essentials of fire fighting certificate, Red Cross Disaster Relief,
Mass Casualty, Shelter Operations
References Will Supply Upon Request

7. training received Certificate of graduation.
Received Act 235 Certification , Outstanding Academic
Achievement
Interests Currently studying and working on attaining MCSE certification ,
former Continental Hose Company # 3 Gilberton Pa volunteer fire
fighter for 2 years, Fire Fighter Certifications to date are Pa State
Essentials of fire fighting certificate, Red Cross Disaster Relief,
Mass Casualty, Shelter Operations
References Will Supply Upon Request