1. TOM LEPPERE
Mountain View, CA 94040
Phone: (650)-906-5935 • Email: leppere@yahoo.com
1
INFORMATION TECHNOLOGY PROFESSIONAL
Enthusiastic individual experienced in fast paced technology industry. Skills include project management, budget
tracking, and customer service. Detail oriented and excels at follow-through. Excellent interpersonal and
communication skills. An exceptionally organized, flexible and resourceful team player skilled at consistently
delivering high quality results in a fast paced, deadline driven environment. Demonstrated ability to learn and
teach new concepts, easily adapt to change and manage multiple concurrent tasks.
Technical Competencies
Network: LAN/WAN, Internet, Intranet, TCP/IP, PPTP, VPN.
Systems: Windows XP, Windows 2007, Windows2000 Professional.
Applications: Active Directory5.2, Exchange Server5.5, MS Office 2007/2010, Oracle, ADI, Enterprise Vault,
VERITAS Netback, Symantec Live State Recovery, Ghost, Cisco VPN Client, PPTP, Partition
Magic, R, Proxy, PCAnywhere, WebEx., Blackberry GoodLink PDA applications. RSA
Administrator.
CRM: Remedy, Service Exchange, Call Tracker
Platform: HP, Lenovo, Dell, Toshiba, IBM ThinkPad, Mac, and Sony Vaio
Employment History
Desktop Support/PC Depot Manager
Hewlett Packard Corp. – Palo Alto, CA 11/2008 – Current
 Provide knowledge, expertise and support on special projects such as Mergers & Acquisition endpoint
integration lead, internal global enterprise-wide deployments, lead QA tester for internal images and
applications prior to company-wide roll-out.
 Continued success in driving issues to satisfactory resolutions within SLAs.
 Ensure successful project support and necessary system, policy or process changes for supported
functional and/or technical organizations
 Train and assist desktop support team members in issues involving complex trouble-shooting skills in
lead role.
 Develop support documentation garnered from root-cause analysis utilized by entire team for expedient
service delivery.
 Manage and perform daily operations of Depot California.
- Process development.
- Manage receipt of new or returned inventory
- Perform Upgrades for user systems
- Vendor management
- Stock checks and analysis of systems and accessories/parts
- Perform orders based on run-rates and inventory thresholds
- Process and schedule in-warranty repairs
- Process and prepare end-of-life (EOL) systems and components for disposal and/or e-waste
- Prep hard drives and/or thumb drives with images for deployments or swaps
- Check reporting for Depot stock evaluations, trends and orders
- Coordinate with field services in local or remote locations to provide systems or parts

2. - Perform images and patch testing.
Sr. IT Site Services Specialist
Symantec Corp. – Mountain View, CA 05/2000 – 10/2008
(VERITAS – Sr. Desktop SupportEngineer)
 Supported over 3000 PC end-users, locally and remotely, including troubleshooting of hardware,
software and network problems.
 Developed and documented new hire training curriculum for Desktop Support personnel
 Developed support plans for real estate and facilities office relocation, expansion and sever room
refurbishment projects.
 Managed PC inventory pool and coordinate loaner equipment for failed hardware and processing of
hardware break/fix with hardware vendor.
 Perform QA activities for internally deployed applications
 Responsible for testing Symantec Standard Images, Testing new patches and applications on XP
platforms.
 Managed and coordinated trade show IT support for VERITAS/Symantec
 Setup and configuration of IDF rooms and Print servers for new offices
 Responsible for backing up and restoring data using GHOST Cast, and GHOST explorer ensuring system
is fully functional for redeployment
 Support remote clients with Cisco VPN, Dial-Up-Networking, PPTP issues
 Triaged with Network Administrators, DBAs to trouble-shooting and resolve networking issues
 Administration, re-issue, support and problem resolution for RSA software/Keyfob tokens for users.
Desktop Support Engineer
Track Computer – Santa Clara, CA 6/1999 – 5/2000
 Troubleshooting hardware, software, and network problems
 Setup and installation of computer operating systems (Win 9x and 2000) and a wide variety of
applications
 Installation, Configuration and troubleshooting of local and network printers
 Provide end users with technical support in Windows NT, Windows 9X
 Participate in department projects, coordinate services from other areas of the department for parts
ordering, receiving and warranty
 Installation, configuration, maintenance, and monitoring of the companies servers, gateways, hubs,
printers, and workstations
 Communicate highly technical information clearly and concisely to both technical and non-technical
personnel
Desktop Support Engineer
Computer Task Group/IBM– San Jose , CA Computer COMPUTER TASK GROUP/IBM, San Jose,
California 09/ 1998 – 06/1999
 Managed hardware/software maintenance and administration.
 Assembled and configured computer systems.
 Configured and networked systems in a peer to peer environment.
 Trained end-users on Microsoft Office application suite of products.
 Managed and administered standards for desktop operating systems and systems procurement.
 Fixing and upgrading systems from Windows workgroups to Windows 95.
 Troubleshoot daily problems ranging from hardware to software issues.
Re-image notebooks systems and desktops, and daily configurations such as configuring network
connectivity to corporate environment

3. TOM LEPPERE
Mountain View, CA 94040
Phone: (650)-906-5935 • Email: leppere@yahoo.com
3
Education
Computer Networking Technician
Institute for Business and Technology, Santa Clara, CA.
Training
Small Project Management
Customer Service training
RemedyService Now asset management
Microsoft Windows 7 Professional
NetBackup Professional
Certifications
A+ Certified Technician
Microsoft Certified Desktop Support Technician (MCDST)
DELL Certified Technician
Lenovo Certified Technician