1. Troy Breaux
8700 Millicent Way # 711
Shreveport, La. 71115
troy.breaux@yahoo.com
Primary Phone: 318-455-5209
OBJECTIVE
To provide responsive and competent Technical Support to End Users in areas of product features, installation, use
and usability. Willing to Relocate.
EXPERIENCE
06-2014 – 06- 2015 CompuCom Systems, Inc. Shreveport, La.
Desktop/Laptop Support, Home Office, Self-Starter, We used Clearvision for our ticket system. Which could change
by the minute. Our ticket system worked off of a P1 thru P4 – P1 being highest priority. Our clients mainly involved
companies such as Walmart, Target, Home Depot, Lowes, State Farm, etc... Several locations included Pharmies
which I had to do a HIPPA agreement. Would troubleshoot from as small as replacing or break/fix a printer to
troubleshooting a downed cisco unit. My work included POS components, from IBM to DELL to NCR. From this
experience, I am currently LEXMARK Certified, HP Certified and renewed my A+ Certification (March 2015).
Currently studying for my CISCO Certification. Around 60% of this position was Travel. 10% home office material
and 30% hands on, with lots of training in between.
10-2013 – 06-2014 – Self Employed withTech Business
7/2006 – 10-2013 (doors closed) Android Industries – Arlington, TX. -Shreveport, La.
I.T. Manager – Systems Administrator
Desktop/Laptop support, Systems Administrator, Planning, Networking, Configurations on Servers from Windows
2000 to 2003, Implement SQL Databases, Perform UNIX operations, helped Design Infrastructure, organized
budget throughout the year. AI (Android Industries) is an assembly, sequencing and material handling company
for GM and other automobile manufacturers. While in Arlington, TX. I supported nearly 600 employees. Supporting
Servers, Desktops, Laptops, Mobile Phones(Activate/Deactivate/Troubleshoot), VOIP (Install/Support), Printers,
Scanners, Infrastructure, Network, Wireless or Static. Add / Remove / Modify users /groups in AD.
1/2006 7/2006 (contract) Robert Half Technologies Fort Worth, Tx.
I.T. Consultant, for a firm that designed, engineered and manufactured aircraft windshields for Lockheed Martin.
Maintained all Servers from NT 4.0 to 2003. Supported both Desktops and Laptops from Windows 95 to XP Pro OS.
Maintained all backup procedures, Exchange Server and OWA. Input / Remove users. Created / Disabled User
Accounts.
Filled position until User was able to return from disability.
7/1/2005 9/2005 (contract) IBM Field Services Dallas, Tx
Currently working on an XP Roll-Out for Nokia in Las Colinas, Tx
Reimaging IBM / Dell Laptops, Towers... Adding new RAM, HDD Upgrades, Upgrading Network. Working in a secure
environment. Adding users to AD / OU, Changing user Passwords.
12/2004 - 7/2005 Campus Corner Inc. Natchitoches, La
IT Manager
Desktop, Laptop and Mobile Support
PC Set-up and Configuration With OS Windows 98, 2000 and XP Pro.
Currently setting up Windows 2003 Servers for remote locations
Setup deployments for new users
Setup network printers
Setup new user account as well as email and messenger accounts
Day to day basic PC/Laptop troubleshooting for the end user.
Maintained 7 Locations throughout Louisiana (Printers, Servers PC’s, IP Cameras, etc.)
Create spreadsheets for Managers to do their daily reports on.
Create Database’s to help Managers with students
Website design and structure/layout
Responsible for the purchases of new PC’s, Laptop’s and Server’s
07/2003 – 11/2004 (laid off) EDS Natchitoches, La
Systems Administrator
Systems Administrator for Weyerhaeuser Inc.
Maintained all PC’s through the Mill and surrounding areas.
Performed daily backup routines
Worked on the Intranet to help support End Users.

2. For 8 months in this position, I traveled the United States as a Team Leader for a major Deployment. 27,000 PC’s
and 1,500 Servers. Each of the PC’s used a specific image and with the Servers, I did the install, but the Admin
pushed out the software patches and other updates that it needed. This was sometimes a 20 hour a day operation
with lots of travel.
01/2003 - 07/2003 (Doors Closed) Thales GeoSolutions Baton Rouge, La
IT Manager
PC Set-up and Configuration with OS Windows 2000 and XP Pro
Setup and Maintained Exchange Server 5.0 with new and or existing users.
Setup Windows 2000 Server
Maintained Server with new and or existing users and there accounts.
Trained Users on CAD 2000
Built High-End PC’s for use with CAD
Tested underwater Equipment, Diagnosed and repaired if needed.
10/2002 - 12/2002 (Contract Position) NOKIA Americas, Inc. Las Colinas, TX
Technical Support Specialist lll
PC Set-up and Configuration With OS Windows NT and 98.
Setup Deployments for New Users
Configure Laptops for dialup
Setup encrypting software with passwords.
Setup Network Printers
Setup New User Account as well as Email accounts
Also did day to day basic PC/Laptop troubleshooting for the end user.
8/2000 - 8/2002 (Doors Closed ) WebLink Wireless, Inc. Dallas, TX
Technical Support Specialist ll
PC Set-up and Configuration With OS Windows XP, NT, 98 and 95 · Log-in to network effectively with new users ·
Configure Network Settings (Novell, WINNT, Win95, Win2000 and Windows XP Professional) · Configure E-mail
(Netscape and Internet Explorer and Exchange) · Make images of Hard Drives using Ghost Symantec software ·
Set-up printer(s) Local and or Network · Help End Users with Log In issues with Windows XP, NT and 95/98 and or
Novell. · Set Up profiles for New Users. · Test new software to ensure compatibility with existing software on the
PC. · Installing Peripheral Items, such as: Local and Network Printers, Scanners, Copiers, Modems (internal and
external), ZIP Drives, Tape Backup Units, Sound Cards, CD-ROM’s, etc… · Multi-tasking Skills- Am able to
effectively organize and manage multiple projects as required by tech support managers. · Maintain clean, well-
groomed appearance in accordance with published company and department guidelines. · Hardware diagnosis and
repair- I know hardware components and hardware functionality very well. I also have a high level of knowledge
and skill at diagnosing and repairing hardware failures.
3/1998 - 3/2000 (laid off) Microsoft Inc Las Colinas, TX
Technical Support Specialist l
PC-Based Support. Troubleshooting for Windows 95 and 98. Supported Office 98 Legacy apps. Trained in
Windows 3.x, Windows 95, 98, DOS, Office 97 Worked on Intranet Internet with Publisher 98 and other utilities.
Worked on Intranet as proposals for internal technical support sites.
EDUCATION
A+ Certification (Renewed 2015 )
6/2000 Microsoft Inc. US-TX-Dallas
Certification
Microsoft Certification Professional
4/1998 Baton Rouge School of Computers US-La-Baton Rouge
Certification
HP Desktop Certified
LEXMARK Certified
References upon request